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New Report Provides Blueprint for Implementing AI in Marketing

By: Greg Tavarez    5/3/2024

Info-Tech Research Group recently published its latest blueprint entitled "Capitalizing on AI." The research is intended to guide marketers through th…

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TTEC Holdings and Bright Software Partner for AI-Powered Agent Learning

By: Tracey E. Schelmetic    5/3/2024

Business process outsourcing (BPO) and customer experience (CX) solutions company TTEC Holdings, Inc. and learning and simulation solutions provider B…

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8x8 Announces Enhancements for Cross-Organization Customer and Employee Engagement

By: Tracey E. Schelmetic    5/3/2024

Communications solutions provider 8x8 has announced enhancements to its integrated cloud contact center and unified communications platform.

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3CLogic to Provide Large Insurance Company with ServiceNow Cloud Contact Center

By: Tracey E. Schelmetic    5/1/2024

Conversational AI and ServiceNow's contact center solutions provider 3CLogic has announced its selection by a global insurance provider to replace its…

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Telecom Company Swisscom Adopts Genesys Cloud AI Capabilities

By: Tracey E. Schelmetic    5/1/2024

AI customer experience company Genesys recently announced that Swisscom AG, a major telecommunications provider in Switzerland, has accelerated its dr…

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German AI Customer Support Provider Parloa Announces Funding Round

By: Tracey E. Schelmetic    4/30/2024

AI-powered automation and customer support solutions provider Parloa has announced that it has raised $66 million in Series B funding led by Altimeter…

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AI Call Center Company Talkdesk Announces Appointment of New CTO

By: Tracey E. Schelmetic    4/26/2024

AI-powered contact center solutions provider Talkdesk recently announced a new hire: Munil Shah has been appointed the company's new chief technology …

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LSU Athletics Deploys Sprinklr Insights to Capture Fans on Social Media

By: Tracey E. Schelmetic    4/25/2024

Unified CX intelligence management platform provider Sprinklr Insights recently announced that the athletics program of Louisiana State University (LS…

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Five9 and Zendesk Deepen Partnership for Customer Care Automation and Personalization

By: Tracey E. Schelmetic    4/25/2024

Intelligent customer experience (CX) solutions provider Five9 recently announced enhancements to its integration with Zendesk Talk Partner Edition (TP…

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TELUS International Study Highlights the Importance of Voice Engagement for Customers

By: Tracey E. Schelmetic    4/24/2024

A recent study completed by TELUS International highlighted the importance of a future in which individuals can engage with data - including customer …

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