Customer Experience Contributor

Doug Mohney Info

Doug Mohney has clocked over 20 years in the ICT arena between working in real-world businesses and writing about them. He has written for a diverse group of publications over the past dozen years, including Boardwatch, Mobile Radio Technology/Urgent Communications, The Inquirer, and VON Magazine, covering telecommunications, the Internet, and online video. Most recently, he has served at Editor in Chief of the Telecom and Digital Media Group at an online media publisher and Editor-in-Chief at VON Magazine (the pulvermedia incarnation).

His hands-on/real-world experience includes stints at two high-tech start-up companies, one that went public (DIGEX) and one that didn’t (SkyCache/Cidera). Joining DIGEX as employee number 10 in 1993, Doug had a ring-side seat to the trials and tribulations of a fast growing, VC-funded startup doing the boom growth years of the Internet. He can be reached at moo@vegascommando.com and blogs at http://dougonipcomm.wordpress.com

 

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Featured Datasheets

Datasheet: VIM - Academy

This datasheets is an introduction to the Exony Academy. It describes our course portfolio the range of different training delivery methods. In our standard training courseware the delivery methods are chosen to best suit the type and complexity of the subject.

Datasheet: VIM X - Family

This datasheet is a brief overview of the VIM X family. VIM X has been designed to allow organizations to get the most out of their investments in Cisco UCCE, CUCM and CVP including unique integration with Cisco HCS for Service Provider deployment.

Featured Case Studies

Case Study: CCI

This case study describes how employees from Corinthian Colleges use Exony VIM to deliver centralized management with local autonomy, making significant gains in efficiency and staff effectiveness by implementing sophisticated contact center data tools across its contact centers to help transform service delivery to students.

Case Study: VSP

This case study describes how eyecare group VSP Global uses Exony VIM to enhance operational visibility within its contact centers, making it easier for managers and supervisors to access the essential information needed to improve customer service.

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An Introduction to Exony