Customer Experience Contributor

Melissa Warner Info

Melissa Warner is a freelance writer from Milwaukee with a passion for gadgets and anything that makes her busy life juts a little easier! Since graduating from the University of Wisconsin-Milwaukee in 2008, her work has appeared in The Irish American Post, 4PM Magazine and The Milwaukee Post. She currently moonlights as a blogger, sharing her thoughts on everything from agriculture to American Idol. When she’s not busy working, it’s likely she’s in her favorite chair with a good book, warm blanket and her trusty Beagle companion.

Latest Articles

Featured Datasheets

Datasheet: VIM - Academy

This datasheets is an introduction to the Exony Academy. It describes our course portfolio the range of different training delivery methods. In our standard training courseware the delivery methods are chosen to best suit the type and complexity of the subject.

Datasheet: VIM X - Family

This datasheet is a brief overview of the VIM X family. VIM X has been designed to allow organizations to get the most out of their investments in Cisco UCCE, CUCM and CVP including unique integration with Cisco HCS for Service Provider deployment.

Featured Case Studies

Case Study: CCI

This case study describes how employees from Corinthian Colleges use Exony VIM to deliver centralized management with local autonomy, making significant gains in efficiency and staff effectiveness by implementing sophisticated contact center data tools across its contact centers to help transform service delivery to students.

Case Study: VSP

This case study describes how eyecare group VSP Global uses Exony VIM to enhance operational visibility within its contact centers, making it easier for managers and supervisors to access the essential information needed to improve customer service.

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An Introduction to Exony