[December 18, 2014] |
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2014 Marks Banner Year for Consumer Cellular
Consumer
Cellular, a top-rated cellphone carrier and the exclusive wireless
provider for AARP members, is set to end 2014 with 30 percent company
growth and nearly 1.7 million customers. Throughout the year, Consumer
Cellular saw significant retail expansion, celebrated several major
company milestones, and received noteworthy business awards and industry
recognition.
Retail expansion
Consumer Cellular saw a substantial extension of its retail availability
in 2014, with its presence increasing by nearly 2,000 locations across
the country. Notable expansions include the following:
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In May, Consumer Cellular began expanding its retail footprint in
Sears stores nationwide for the third time since the two companies'
partnership began in 2011. The increased presence in more than 750
stores nationwide included new, larger displays and additional
smartphone offerings.
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In October, Consumer Cellular began selling its affordable,
no-contract wireless phones and plans at more than 1,800 Target (News - Alert) stores
nationwide. Target, the country's second largest general merchandise
retailer, represents Consumer Cellular's largest retail partnership to
date.
Company milestones
Consumer Cellular's rapid growth allowed the company to reach two major
milestones this year, 1,000 employees and 1.5 million customers:
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Consumer Cellular hired its 1,000th full-time employee in May,
reflecting steady growth in employment at all three of the company's
locations - the Portland headquarters and fulfillment center as well
as call centers in Phoenix, Ariz. and Redmond, Ore. In September,
Consumer Cellular relocated its Phoenix customer support center to a
new 85,000-square-foot facility in Tempe. The larger space will allow
the company to hire an additional 300 employees by May 2015.
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Just more than a year after reaching 1 million subscribers, Consumer
Cellular celebrated the 1.5 million customer milestone in July 2014.
To mark the occasion, the company asked its employees to select three
national charities that would then each receive a $150,000 donation.
The employees chose the American Cancer Society, St. Jude Children's
Research Hospital and Wounded Warrior Project.
Business awards
The company's success has drawn the attention of business media, and
thisyear Consumer Cellular received several noteworthy awards:
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Consumer Cellular was recognized as one of the Inc. 5000
fastest-growing companies for the sixth consecutive year, thanks to
revenue growth of 157 percent between 2010 and 2013.
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The Portland Business Journal named Consumer Cellular one of the
Fastest-Growing Private 100 Companies for the fifth year in a row.
This month, the same publication named Consumer Cellular as one of
Oregon's Most Admired Companies.
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Oregon Business Magazine selected Consumer Cellular as one of the 100
Best Companies to Work For in Oregon for the fourth consecutive year.
Industry recognition
The industry continues to recognize Consumer Cellular's high customer
satisfaction ratings:
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This year Consumer Cellular was ranked No. 1 in the mobile carrier
category of PC Magazine's Readers' Choice Awards survey, earning the
highest marks for overall customer satisfaction. The survey findings
also indicate that Consumer Cellular customers are more likely to
recommend their carrier than customers of any other mobile carrier in
the United States.
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Nielsen Mobile (News - Alert) Insights also recently revealed that Consumer Cellular
has the highest overall satisfaction of all mobile carriers, based on
interpretation of Nielsen's Mobile Insights survey data, which uses
respondents' self-reported rating (1 to 10 scale) of overall
satisfaction with their carrier from a national survey of
approximately 90,000 U.S. mobile phone users during the third quarter
of 2014.
Consumer Cellular expects to continue its steady growth. The company
will celebrate its 20th anniversary in 2015 and anticipates reaching two
million customers in Q4.
For more information, visit www.consumercellular.com.
About Consumer Cellular
Consumer Cellular is the exclusive wireless provider for AARP
members and a top-rated carrier that provides no-contract cellphones and
service plans to those 50+. Founded in 1995 on the belief that everyone
should have affordable access to the safety and convenience of cellular
service, Consumer Cellular is privately held with more than 1,200
employees. The Portland, Ore.-based company utilizes the nation's
largest voice and data network, which covers more than 300 million
people - or 97 percent of the US population. Consumer Cellular's
wireless phones and plans are sold nationwide at leading retailers such
as Target and Sears as well as direct to consumers at www.consumercellular.com
or (888) 345-5509. The company has been ranked on the Inc.
5000 list for six years in a row and has the highest overall
customer satisfaction of all mobile carriers, based on Nielsen Mobile
Insights survey data during Q3, 2014. For cellphone tutorials, features,
applications and company news, connect with Consumer Cellular on Facebook,
Twitter,
YouTube
and Google+.
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