Customer Experience Featured Article

TMCNet:  Fontech Home WiFi Helps Operators Understand, Improve, and Manage the Home WiFi Experience

[December 06, 2017]

Fontech Home WiFi Helps Operators Understand, Improve, and Manage the Home WiFi Experience

Fontech, the technology arm of Fon and leader in WiFi (News - Alert) software solutions, announces its cutting-edge Home WiFi Solution that empowers operators to solve the home coverage problem and deliver a superior connectivity experience in every home. With over a decade of experience developing carrier-grade WiFi technology for more than 25 top operators across the globe, Fon has invaluable expertise in enabling central management of home WiFi routers through innovative software.

Customers demand faster connectivity speeds at home and have more devices in more rooms than ever. However, these fast speeds are often not available throughout the house due to coverage or interference issues. This translates into customer frustration and dissatisfaction. In fact, approximately 70% of internet technical support calls are WiFi related. In this scenario, many OTT players have entered the home WiFi battlefield to improve the customer experience, which implies an even greater risk for operators.

Fontech has created an innovative solution, comprised of a powerful combination of next-gen software, a simple application for end users, and advanced WiFi extenders, to enable operators to improve and manage coverage and experience for users at home. The solution will help decrease expensive WiFi-related technical support costs and create happier internet subscribers.

The cornerstone of Fontech's solution is the Home WiFi Platform, available both in the cloud or on-premises. It gives operators visibility and control of the end user's WiFi experience. Compiling both real-time and historical network and end-user information, the platform provides customer service agents with actionable insights on WiFi performance and the ability to resolve related customer issues quickly and remotely. Minimizing technical support costs, dissipating customer frustration, and in turn, improving Net Promoter Score, the platform can easily be integrated with existing systems through APIs.

The Home WiFi SDK, also available as an app, is an intuitive tool that allows end users to self-anage their own home WiFi experience and resolve a variety of issues themselves. This dramatically reduces the associated helpdesk costs and number of truck rolls required. Operators can also offer new, value-added services through the app, such as parental control and Guest WiFi setup for family and friends.

The Home WiFi Software for CPEs and extenders can be installed on third-party routers or extenders and permits them to communicate with the Home WiFi Platform. It can be remotely managed and upgraded, enabling features such as handover control, band steering, and data gathering. Fontech can also provide advanced Home WiFi Extenders that significantly increase coverage and solve the throughput problem in any home.

"Operators are the natural provider of good in-home WiFi. Users shouldn't have to go to other companies to solve their home connectivity issues. It's both an obligation as well as an opportunity for operators to address this segment", commented Alex Puregger, CEO of Fon. "We pioneered community WiFi and, since then, have enabled operators to make more out of their existing WiFi routers with our hardware-agnostic solutions. Our Home WiFi Solution is another great example of this. We believe connectivity is the cornerstone of the Smart Home, and our solution ensures that operators will have a key role to play in our homes of the future."

This powerful combination of next-gen software and hardware, which is already being tested with different operators, puts an end to the inexcusable bad home WiFi experience: Operators gain full visibility and control and their customers can enjoy a better-connected life at home.

For more information, visit our Home WiFi page and watch the video.

About Fontech and Fon

Fontech, the technology arm of Fon, makes managing and operating WiFi smart and simple for operators and enterprises. Our portfolio of software-based solutions and team of experts empower our clients to deliver carrier-grade WiFi services in a secure, scalable, and uniquely flexible way, enabling an exceptional WiFi experience for their customers. We are the trusted WiFi software provider to top-tier global telcos and enterprises such as the Deutsche Telekom Group, SoftBank, Telstra, and Vodafone (News - Alert) Group. More information at fontech.com

Fon is the global WiFi network. We pioneered residential WiFi sharing over a decade ago and, together with leading telcos, we've built the world's largest WiFi community of over 21 million hotspots. We are experts in keeping people seamlessly connected by aggregating residential and prime public WiFi footprints, as well as facilitating interconnection between WiFi networks. Our global clients include AT&T (News - Alert), British Telecom, Eurona, KPN, Proximus, Travel Club, and Virgin Mobile. Discover more at fon.com


[ Back To Customer Experience Homepage ]

Featured Datasheets

Datasheet: VIM - Academy

This datasheets is an introduction to the Exony Academy. It describes our course portfolio the range of different training delivery methods. In our standard training courseware the delivery methods are chosen to best suit the type and complexity of the subject.

Datasheet: VIM X - Family

This datasheet is a brief overview of the VIM X family. VIM X has been designed to allow organizations to get the most out of their investments in Cisco UCCE, CUCM and CVP including unique integration with Cisco HCS for Service Provider deployment.

Featured Case Studies

Case Study: CCI

This case study describes how employees from Corinthian Colleges use Exony VIM to deliver centralized management with local autonomy, making significant gains in efficiency and staff effectiveness by implementing sophisticated contact center data tools across its contact centers to help transform service delivery to students.

Case Study: VSP

This case study describes how eyecare group VSP Global uses Exony VIM to enhance operational visibility within its contact centers, making it easier for managers and supervisors to access the essential information needed to improve customer service.

See More...Manage Smarter

An Introduction to Exony