Customer Experience Featured Article

TMCNet:  Radial and Blue Ridge Partner to Get Inventory Closer to Customers

[December 07, 2017]

Radial and Blue Ridge Partner to Get Inventory Closer to Customers

KING OF PRUSSIA, Pa., Dec. 7, 2017 /PRNewswire/ -- Radial, the leader in omnichannel commerce technology and operations, today announced that they have partnered with Blue Ridge Global, a provider of cloud-native supply chain planning solutions. Combining operational and logistics expertise with advanced machine intelligence, the partnership allows retailers to intelligently place inventory across locations and more accurately match supply with demand. Radial Inventory Optimization powered by Blue Ridge is part of Radial's solutions that are designed to help retailers differentiate themselves and scale in today's difficult retail economy.

Radial logo

As retailers face mounting competition, it's more important than ever that they do everything possible to retain their customers. In the past year, more than 75 percent of Americans reported coming across out-of-stock items and 79 percent said that they would turn to a competitor if the product they are looking for is not available. It's critical that retailers connect customer demand to the supply chain to reduce customer turnover, enhance customer experience, drive sales success and recoup up to $1 trillion per year in lost profits due to overstocks and out-of-stocks.  

Together, Radial and Blue Ridge offer retailers a complete solution to solve two of their biggest challenges - inventory optimization and profitable order fulfillment. The solution:

  • Reduces stock outs through precision forecasts that blend predictive and statistical models of demand with supply chain signals for maximum accuracy.
  • Reduces excess inventory due to overstock and obsolete inventory through automated planning that continually optimizes for business objectives and produces action-ready recommendations that respect the unique logistics of the supply chain.
  • Reduces time-in-transit and exceptional transportation costs to offer more profitable fulfillment and improve customer experience by allocating optimal inventory across products, nodes and time.
  • "Optimizing inventory placement continues to be one of our client's biggest challenges," said Stefan Weitz, executive vice president, technology services, Radial. "Retailers could face significant losses because of their difficulty to accurately predict customer demand. Radial Inventory Optimization marries Radial's fulfillment expertise with Blue Ridge's expertise in data science and supply chain planning to provide a complete solution for retailers, so that they reduce losses related to overstocks and understocks."

    "As today's retail climate grows increasingly competitive, companies need to be able to spot and plan for changes in customer demand before they even happen," said Jim Byrnes, CEO of Blue Ridge. "By teaming up with Radial, we have been able to provide customers with unparalleled certainty to forecast customer demand, the speed to react to market conditions and position inventory where it should be, and the assurance of ongoing analysis and action-ready recommendations from expert practitioners."

    To learn more about Radial's solutions, please visit:

    About Radial  
    Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial's technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud detection, payments, and tax systems, and personalized customer care services. Hundreds of retailers and brands confidently partner with Radial to simplify their post-click commerce and improve their customer experiences. Radial brings flexibility and scalability to their supply chains and optimizes how, when and where orders go from desire to delivery. Learn how we work with you at  

    About Blue Ridge 
    Blue Ridge provides revolutionary cloud-native supply chain planning technology specifically designed for retail and distribution. We enable our customers to increase revenue at lower costs by delivering an unprecedented level of precision and accuracy to forecast, plan and purchase inventory. Blue Ridge ensures products are available at the right time, without incurring excess inventory cost. For more information, go to

    Media Contact: 

    Cori Kendrick  
    PAN Communications for Radial 


    View original content with multimedia:

    SOURCE Radial

    [ Back To Customer Experience Homepage ]

    Featured Datasheets

    Datasheet: VIM - Academy

    This datasheets is an introduction to the Exony Academy. It describes our course portfolio the range of different training delivery methods. In our standard training courseware the delivery methods are chosen to best suit the type and complexity of the subject.

    Datasheet: VIM X - Family

    This datasheet is a brief overview of the VIM X family. VIM X has been designed to allow organizations to get the most out of their investments in Cisco UCCE, CUCM and CVP including unique integration with Cisco HCS for Service Provider deployment.

    Featured Case Studies

    Case Study: CCI

    This case study describes how employees from Corinthian Colleges use Exony VIM to deliver centralized management with local autonomy, making significant gains in efficiency and staff effectiveness by implementing sophisticated contact center data tools across its contact centers to help transform service delivery to students.

    Case Study: VSP

    This case study describes how eyecare group VSP Global uses Exony VIM to enhance operational visibility within its contact centers, making it easier for managers and supervisors to access the essential information needed to improve customer service.

    See More...Manage Smarter

    An Introduction to Exony