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Customer Service Software Featured Articles

Vision Helpdesk V4 Launches with Multiple Help Desk Tools
Today's consumers expect superior customer service because of the technology available in the marketplace. They are keenly aware of the resources companies have for gathering data about their customers, which they make use of in a variety of ways. One of the technologies businesses use to deliver on this expectation is help desk software, a tool used to enable customer support and give businesses a way to respond to service requests competently. The new Vision Helpdesk V4 takes the help desk software segment a step further by including three products to manage customer support for SMBs as well as enterprise level organizations.

TeamSupport's New Calendar Feature Improves Its Use
Some of the best inventions in life have been improved by the addition of simple things. The car's value got better with things like the intermittent windshield wiper, the radio, and the GPS navigation system. Sometimes a device can be improved just by adding a clock to it. TeamSupport, meanwhile, showed how big improvements can come from simple developments with a new addition to its eponymous software, bringing in a new calendar feature that offered plenty of new value.

Communication and Software Solutions Key to Better Customer Service
Customers aren't happy, whether they're business customers, or consumers. The unfortunate part is that businesses and service providers aren't aware of this-or at least they claim not to be. In fact, a recent study cited by NACS shows that while only 8 percent of customers claim to have experience "superior customer service," a staggering 80 percent of business respondents are under the impression that they always provide superior customer services. In other words, it works 80 or 8 percent of the time. Confused? Me too.

Improving the Customer Service Environment is a Few Simple Steps Away
It's well known that a great customer experience is one of the best ways to ensure that customers become repeat customers, which is the goal of most any organization. Long-term repeat customers can mean the difference between a thriving business and one about to go under, so understanding the value of customer experience can be vital. A good customer experience has a lot to do with good customer service, so TeamSupport's Robert Johnson offered up a report on just how to go about that.

Hotel Owners: Finding the Right Booking Software Can be Simple
With the weather warming up-at least in those places which suffered through winter-thoughts everywhere are likely turning to vacations, and just where to go and what to do, especially if those thoughts turn to sunnier climes and fun activities. That means hotel traffic is likely to ramp up as well, and hotels are likely looking for ways to address that growth. Booking software is one great way to help manage the additional traffic, but what's the best software for such operations? The answer may be simpler to reach than some may think.

Contact Centers Need Better Email Habits
Helping customers with their problems is vital. Customers who have their issues resolved by a business will do business with a company again 70 percent of the time, according to research by Digital Third Coast Internet Marketing and West Interactive.

Featured Partner

Learn More About Jira
Customers using TeamSupport’s help desk software and Jira’s software development and bug-tracking software can now connect these functions to improve communication and collaboration among teams. Customer service departments are able to deliver faster resolution times. Learn more here.

Featured Case Studies

Suntell Case Study

Suntell Case Study
To Suntell, the creator of a loan management software used by community banks and credit unions, customer service is everything...

Assured Software Case Study

Assured Software Case Study
The team at Assured Software knows a good idea when they see it. That’s why theirs was the first software developed specifically for fire and flood restoration contractors...

ACT Lighting Case Study

ACT Lighting Case Study
For A.C.T Lighting, an importer and provider of high-quality entertainment lighting products, the show must always go on...

Featured Whitepaper

Leverage Your Team's Collective Knowledge For Better Customer Support

Leverage Your Team's Collective Knowledge For Better Customer Support
Industry experts have aptly described this era as the age of the customer. Customers run the show today because in our lightning fast, digitally connected world they have so many choices. If your support team doesn’t deliver a great customer experience, another supplier is just a few clicks away.