Customer Service Software Featured Articles
Great Service Starts with Understanding Your B2B Customer
Every company knows that customer service is critical to maintaining a successful business. Strong customer service can improve the flow of new and returning customers, as well as provide a sort of barometer for the health of the company, while a poorly managed help desk center can send customers packing and revenue dropping.
Queue Management Improves Customer Service for Dubai Real Estate Company
An important component of planning large events is a queue management system to help direct large crowds of people in an orderly way that feels comfortable for everyone. Such was the problem for Deyaar, a real estate company based in Dubai.
Report: Customer Service Expectations Higher When Economic Times Are Good
Despite the world's economy starting to pick up, companies still need to understand that customer service is the number one priority. As one recent report shows, now is definitely not the time to ease up on customer service. The Marketing Science report says the customer experience actually matters more to customers than it ever has before. Marketing Science, a journal of the Institute for Operations Research and the Management Sciences, found that the fact of the matter is that customer service is more important to people when the economy is healthy than when it is struggling.
Global Retail Franchise Operator Sees Resounding Success in Customer Feedback Program
While listening to your customers should be a given, it's surprising how few companies do it to any real degree. Sampling a few customers here and there out of tens of thousands is unlikely to yield any real data, and anecdotal evidence is seldom insightful. Designing a program to collect extensive customer feedback, however, is a distinct skill. It must be done in a way that is easy for customers to participate in - forget the 55-word surveys, most customers simply won't do it - and quickly gets to the point to yield the most intelligence. It's also critical to do it regularly, since customer needs and trends change rapidly.
Improving B2B Customer Relations: What You Need to Know
A recent Medallia study found that the difference between a poor experience and a great one in a company with a subscription-based revenue model can be the difference between keeping a customer for only one additional year versus a total of six years. With this in mind, businesses are now seeking to improve the customer experience in order to establish loyal and lasting relationships, which is where customer service software solutions can step in to help.
How Can Customer Service Software Add New Flavor to the User Experience?
Is your customer service vanilla? That may sound like a safe option that everyone will like, but what it really means is that you simply blend in with your surroundings-and your competition. You're not doing anything especially great that makes an impact with the customer, and you'll very quickly look like every other mediocre company in the market.
Customer Service Software Industry News
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