Customer Service Software Featured Articles
New IBM Solution Boosts B2B Customer Service
Customer service software helps businesses ensure their interactions with customers go smoothly, and both parties walk away feeling the exchange was successful and satisfying. But many of these solutions are tailored for the business-to-consumer (B2C) market, and obtaining them on a business-to-business (B2B) level can be a challenge. Not so anymore, however, thanks to the efforts of IBM.
New App Hub is a One Stop Shop for Customer Service Apps
These days, apps aren't just for games and photo editors on smartphones. Apps are bringing business tools into the palms of workers on the go. The mobile workforce is growing, and apps allow companies to offer everyone access to the same tools and resources with hosted solutions.
Demand for Customer Service Software on the Rise
Understanding the customer is key to any successful business today. And while businesses can't be expected to read minds, they can take advantage of customer experience management (CEM) solutions to help paint a clear picture of their customers' needs, opinions and expectations. CEM is a type of customer service software that pulls from a variety of technologies to collect and analyze customer feedback, and finds ways to improve the overall customer experience through different touch points.
Why You Should Turn Customer Complaints into Success Stories
One of the biggest fears companies express when it comes to engaging in social media of any kind is negative comments from customers. Yes, customers can share negative experiences on your website, your Facebook page or your Yelp profile, but that doesn't mean these are platforms to fear. Instead, how could you transform these comments into success stories?
ForeSee, Salesforce Integrate for Better Customer Service Software
Creating the best customer experience possible is one of the most highly cited priorities cited by businesses today. And it's no wonder-the modern customer has increasingly high expectations when it comes to personalization, efficient service and issue resolution, and access a wide range of communication options. But providing excellent customer service doesn't just happen overnight-businesses must first get a clear picture of their customers in order to determine how to fix problems with the service and how to make the aspects customers do like even better.
Understanding Your Customers to Differentiate & Grow Your Business
Customer experience is a hot topic these days. But ensuring a positive customer experience that fuses with the goals of your organization is about more than just pledging to be more customer focused. It requires employing processes and systems that enable your customer support staff to actually understand the needs of customers rather than just addressing their needs in a one-off fashion, and to be able to respond to those requirements in the most effective way possible.
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