Customer Service Software Featured Articles
New TeamSupport Feature Creates Consistency
The days of siloed operation must come to a screeching halt. As we've seen repeatedly in industry news, collaboration is a necessary piece to providing exceptional customer service. Recently, TeamSupport released an option for enterprises to help them provide customers with a means to successfully manage multiple campaigns as well as manage customer data in a secure and effective way.
Why Should Your Customer Service Software Support Real-Time?
Real-time, it's something we've grown accustomed to in the way we manage information and we want the responses that come from companies we do business with delivered in the same way. We don't want to wait for a response and we don't want to wait in a queue. In today's instant gratification way of doing business, your customer service software better support real-time or you'll be helping your competitor gain more market share.
Can Customer Service Software Help Turn the Angry Customer Into Happy Advocate?
What is your process for handling poor customer reviews? Do you take them down off your site? Do you argue with the individual who posted something negative? Do you leave comments off completely so no one can actually post anything at all - positive or negative? This is a challenge if you're in an industry where third-party sites are more famous for capturing the true customer experience.
Ways to Create a Better Customer Experience
It seems that while companies are attempting to change the way that they deal with their customers, we are still experiencing the type of "I know what is good for you!" attitude that these days drives a lot of customers away. A recent article in Entrepreneur, authored by Toby Bottorf, offers three ways to create customer experiences that boost sales.
Why Your Dentist Needs Customer Service Software
When was the last time you thought about how you could spend more time in the dental chair? I would venture to guess that for the majority of us, we think the exact opposite - stay out of the chair for as long as possible. While the individuals living in my house are forced to be in it every six months, the goal is to make that visit as short as possible.
Customer Service Software Trends: Who Is Buying and Who Is Not?
In the customer service culture, using software solutions is a common denominator when it comes to making processes easier. Customer service reps need to properly maintain service levels while providing the best experience for their callers. The right software solution can help manage the aforementioned, but not everyone is on board with purchasing customer service software.
Customer Service Software Industry News
Guidance Software Launches Channel First Initiative in its Global Partner Program to Accelerate Worldwide Delivery of Endpoint Detection and Response Solutions
7/6/2015 4:35:21 PM
7/6/2015 11:29:30 AM
Xerox Helps Channel Partners Capture Nearly $16 Billion SMB Market Opportunity with Easy-to-Deploy Managed Print Services
7/6/2015 11:05:19 AM
7/6/2015 10:59:44 AM