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Customer Service Software Featured Articles

New IBM Solution Boosts B2B Customer Service
Customer service software helps businesses ensure their interactions with customers go smoothly, and both parties walk away feeling the exchange was successful and satisfying. But many of these solutions are tailored for the business-to-consumer (B2C) market, and obtaining them on a business-to-business (B2B) level can be a challenge. Not so anymore, however, thanks to the efforts of IBM.
11/25/2014

New App Hub is a One Stop Shop for Customer Service Apps
These days, apps aren't just for games and photo editors on smartphones. Apps are bringing business tools into the palms of workers on the go. The mobile workforce is growing, and apps allow companies to offer everyone access to the same tools and resources with hosted solutions.
11/25/2014

Demand for Customer Service Software on the Rise
Understanding the customer is key to any successful business today. And while businesses can't be expected to read minds, they can take advantage of customer experience management (CEM) solutions to help paint a clear picture of their customers' needs, opinions and expectations. CEM is a type of customer service software that pulls from a variety of technologies to collect and analyze customer feedback, and finds ways to improve the overall customer experience through different touch points.
11/20/2014

Why You Should Turn Customer Complaints into Success Stories
One of the biggest fears companies express when it comes to engaging in social media of any kind is negative comments from customers. Yes, customers can share negative experiences on your website, your Facebook page or your Yelp profile, but that doesn't mean these are platforms to fear. Instead, how could you transform these comments into success stories?
11/19/2014

ForeSee, Salesforce Integrate for Better Customer Service Software
Creating the best customer experience possible is one of the most highly cited priorities cited by businesses today. And it's no wonder-the modern customer has increasingly high expectations when it comes to personalization, efficient service and issue resolution, and access a wide range of communication options. But providing excellent customer service doesn't just happen overnight-businesses must first get a clear picture of their customers in order to determine how to fix problems with the service and how to make the aspects customers do like even better.
11/13/2014

Understanding Your Customers to Differentiate & Grow Your Business
Customer experience is a hot topic these days. But ensuring a positive customer experience that fuses with the goals of your organization is about more than just pledging to be more customer focused. It requires employing processes and systems that enable your customer support staff to actually understand the needs of customers rather than just addressing their needs in a one-off fashion, and to be able to respond to those requirements in the most effective way possible.
11/11/2014

Featured Partner

Learn More About Jira
Customers using TeamSupport’s help desk software and Jira’s software development and bug-tracking software can now connect these functions to improve communication and collaboration among teams. Customer service departments are able to deliver faster resolution times. Learn more here.

Featured Case Studies

Suntell Case Study

Suntell Case Study
To Suntell, the creator of a loan management software used by community banks and credit unions, customer service is everything...

Assured Software Case Study

Assured Software Case Study
The team at Assured Software knows a good idea when they see it. That’s why theirs was the first software developed specifically for fire and flood restoration contractors...

ACT Lighting Case Study

ACT Lighting Case Study
For A.C.T Lighting, an importer and provider of high-quality entertainment lighting products, the show must always go on...

Featured Whitepaper

Leverage Your Team's Collective Knowledge For Better Customer Support

Leverage Your Team's Collective Knowledge For Better Customer Support
Industry experts have aptly described this era as the age of the customer. Customers run the show today because in our lightning fast, digitally connected world they have so many choices. If your support team doesn’t deliver a great customer experience, another supplier is just a few clicks away.