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Customer Service Software Featured Articles

New TeamSupport Feature Creates Consistency
The days of siloed operation must come to a screeching halt. As we've seen repeatedly in industry news, collaboration is a necessary piece to providing exceptional customer service. Recently, TeamSupport released an option for enterprises to help them provide customers with a means to successfully manage multiple campaigns as well as manage customer data in a secure and effective way.

Why Should Your Customer Service Software Support Real-Time?
Real-time, it's something we've grown accustomed to in the way we manage information and we want the responses that come from companies we do business with delivered in the same way. We don't want to wait for a response and we don't want to wait in a queue. In today's instant gratification way of doing business, your customer service software better support real-time or you'll be helping your competitor gain more market share.

Can Customer Service Software Help Turn the Angry Customer Into Happy Advocate?
What is your process for handling poor customer reviews? Do you take them down off your site? Do you argue with the individual who posted something negative? Do you leave comments off completely so no one can actually post anything at all - positive or negative? This is a challenge if you're in an industry where third-party sites are more famous for capturing the true customer experience.

Ways to Create a Better Customer Experience
It seems that while companies are attempting to change the way that they deal with their customers, we are still experiencing the type of "I know what is good for you!" attitude that these days drives a lot of customers away. A recent article in Entrepreneur, authored by Toby Bottorf, offers three ways to create customer experiences that boost sales.

Why Your Dentist Needs Customer Service Software
When was the last time you thought about how you could spend more time in the dental chair? I would venture to guess that for the majority of us, we think the exact opposite - stay out of the chair for as long as possible. While the individuals living in my house are forced to be in it every six months, the goal is to make that visit as short as possible.

Customer Service Software Trends: Who Is Buying and Who Is Not?
In the customer service culture, using software solutions is a common denominator when it comes to making processes easier. Customer service reps need to properly maintain service levels while providing the best experience for their callers. The right software solution can help manage the aforementioned, but not everyone is on board with purchasing customer service software.

Featured Partner

Learn More About Jira
Customers using TeamSupport’s help desk software and Jira’s software development and bug-tracking software can now connect these functions to improve communication and collaboration among teams. Customer service departments are able to deliver faster resolution times. Learn more here.

Featured Case Studies

Suntell Case Study

Suntell Case Study
To Suntell, the creator of a loan management software used by community banks and credit unions, customer service is everything...

Assured Software Case Study

Assured Software Case Study
The team at Assured Software knows a good idea when they see it. That’s why theirs was the first software developed specifically for fire and flood restoration contractors...

ACT Lighting Case Study

ACT Lighting Case Study
For A.C.T Lighting, an importer and provider of high-quality entertainment lighting products, the show must always go on...

Featured Whitepaper

Leverage Your Team's Collective Knowledge For Better Customer Support

Leverage Your Team's Collective Knowledge For Better Customer Support
Industry experts have aptly described this era as the age of the customer. Customers run the show today because in our lightning fast, digitally connected world they have so many choices. If your support team doesn’t deliver a great customer experience, another supplier is just a few clicks away.