Customer Service Software Featured Articles
Leverage Customer Service Software to Meet Changing Expectations
Have you noticed consumer expectations are changing? Have you also noticed that technology evolves at a pace difficult for any company to match? While certain big brands may be able to escape that second assumption, the reality is the small businesses have big shoes to fill when it comes to the customer experience. Customer service software can help, but you have to know what you need to achieve before you can set activities in motion.
Companies Without Competition Still Must Pay Attention to Customer Service
While the American free enterprise system gives lip service to competition, there are still situations where monopolies form. They still have to pay attention to customer service, as an article in Forbes points out.
Top Three Ways to Personalize the Customer Service Experience
Nothing can make customers feel more like a cog in a machine than reaching out for help via a call or email and facing an endless menu of cookie-cutter support options and scripted answers. Customer satisfaction is crucial to business success, and that''''s why it''''s important to personalize the customer service experience, no matter what business you''''re in, including computer software. In the final analysis, every business is a people business.
How Can PIP Help You Get More from Customer Service Software?
When you think about the customer experience, do you think about the investments you've made in your employees? Thoughts around great quality service may not start with the internal team, but you're missing key opportunities if you start elsewhere. Yes, you need to have an executable strategy and standards, but if you're not focusing on Performance in People (PIP), you may not hit those standards.
Satisfaction Ratings at Record Low - Customer Service Software Can Help
The old credo "the customer is always right" seems like a relic from a much simpler time in the business world. And while today's businesses are fully aware that customer satisfaction is tantamount to success, it seems they aren't able to successfully deliver it.
New IBM Solution Boosts B2B Customer Service
Customer service software helps businesses ensure their interactions with customers go smoothly, and both parties walk away feeling the exchange was successful and satisfying. But many of these solutions are tailored for the business-to-consumer (B2C) market, and obtaining them on a business-to-business (B2B) level can be a challenge. Not so anymore, however, thanks to the efforts of IBM.
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