• Facebook
  • Twitter
  • LinkedIn
  • Google Plus
  • Youtube
  • RSS

Customer Service Software Featured Articles

LIMRA Gives Insurance Companies New Perspective on Customers
It's often been said that no business survives for long without its customers, and this is no exception in the insurance industry. With that in mind, a new development coming soon from LIMRA should be a very welcome development indeed. Specifically, LIMRA is bringing out a new program that will offer insight into customer experience by running a set of "customer experience measurements" geared toward the insurance industry.

ACF Achieves Success with Vocalcom's Cloud Contact Center
Vocalcom, a provider of cloud contact center software and social interaction technology, recently published a release announcing the success of Australian Credit and Finance (ACF), a mortgage broker group, in implementing the Vocalcom Cloud contact center into its Salesforce ecosystem.

Report: Customer Experience a Key Differentiator for Retailers
Econsultancy recently released the survey, The Retailer's Imperative: A Strategic Approach to Customer Experience. One of its key results was that an overwhelming majority of retailers felt that providing a great customer experience was the most important strategy to adopt.

MobileIron Improves Sales & Customer Service with Cloud Contact Center
MobileIron, a global provider of Mobile Device Management (MDM) and Enterprise Mobility Management (EMM) solutions, has been experiencing substantial success with regards to customer experience and sales from its investment in cloud contact solutions, provided by NewVoiceMedia. MobileIron integrated into its Salesforce ecosystem the latter company's ContactWorld for Service solution to optimize customer service operations and ContactWorld for Sales and Marketing to drive sales growth and general marketing success.

More Than 80 Percent of Retailers Look to Increase CX Spending in 2015
Not long ago retailers used to focus more on their products than they did on their customers. By emphasizing the product, they believed the customer would eventually come in the store. This might have been the case, but the introduction of e-commerce, mobile technology and social media has forever changed this thought process.

Ignore Customer Experience at Your Risk
I write a lot about business trends, and one of the biggest trends in business on a macro level is the increasing importance of the customer experience.

Featured Partner

Learn More About Jira
Customers using TeamSupport’s help desk software and Jira’s software development and bug-tracking software can now connect these functions to improve communication and collaboration among teams. Customer service departments are able to deliver faster resolution times. Learn more here.

Featured Case Studies

Suntell Case Study

Suntell Case Study
To Suntell, the creator of a loan management software used by community banks and credit unions, customer service is everything...

Assured Software Case Study

Assured Software Case Study
The team at Assured Software knows a good idea when they see it. That’s why theirs was the first software developed specifically for fire and flood restoration contractors...

ACT Lighting Case Study

ACT Lighting Case Study
For A.C.T Lighting, an importer and provider of high-quality entertainment lighting products, the show must always go on...

Featured Whitepaper

Leverage Your Team's Collective Knowledge For Better Customer Support

Leverage Your Team's Collective Knowledge For Better Customer Support
Industry experts have aptly described this era as the age of the customer. Customers run the show today because in our lightning fast, digitally connected world they have so many choices. If your support team doesn’t deliver a great customer experience, another supplier is just a few clicks away.