Customer Service Software Featured Articles
To Increase Customer Loyalty, Make It Easy and Productive to Do Business with Your Contact Center
As companies today grasp for what will most attract and retain customers, they come up with some pretty unique ideas, from shopping-club-type promotions to social media contests to promotional partnerships. While these all may produce varying degrees of success, what customers really want today is for you to make things easy for them.
Customer Support Key Part of Business
Customer support is an important and all too neglected part of the customer experience. According to a white paper from TeamSupport, customer support functions as a "three-legged stool" along with marketing, sales and customer support.
B2B Gets a Major Boost with Influitive's Advocacy Systems
Community building isn't a subject that gets talked about much these days, but for those who have discovered the importance-not to mention the value-of community building, some wonder how anyone ever got along without it. Influitive, meanwhile, is putting the value of this concept front and center with its new Influitive Communities tool.
Getting the Customer is One Thing - Customer Service Software is What Drives Retention
Solutions available in the cloud are driving demand for access to capabilities smaller companies once believed were out of reach. As such, SaaS (Software as a Service) providers are enjoying growing opportunities. In the fight to the top of their respective markets, SaaS competitors are trying to clearly define their competitive advantage. For all of them, it has to start with their focus on customer service software.
Private Equity Shows the Value of the SaaS Model
Businesses that want easier customer support software are not the only ones choosing the cloud. So are leveraged buyout firms and activist investors. Buyout firms and private equity in general is finding that the software-as-a-service (SaaS) model offers a lot of financial value.
Omni-Channel Support Only Works When You Know Your Customer
Truly, we live in an omni-channel world where talking with someone on the phone is only one among many communication options. Businesses have begun to recognize this, and the call center has evolved into the "contact center." But many businesses still get omni-channel customer service wrong because they don't understand when and why customers will use a given communications channel.
Customer Service Software Industry News
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