Customer Service Software Featured Articles
Critical Factors to Consider When Weighing a New Software Purchase
It's a fact of life that companies wind up getting stuck - at least once - with a business solution that doesn't work for them. Whether it's customer relationship management that's too unwieldy or inconvenient for employees to use, or customer support software that doesn't include all the necessary channels - every company has a horror story to tell about a solution purchase that was a mistake. Unfortunately, these type of mistakes tend to be expensive, and rather than admit defeat, many organizations double-down on the mistake, determined to salvage something of the situation. It usually doesn't work.
House Doctors Gains New Tools Through Partnership with mHelpDesk
House Doctors, a property repair and maintenance company in North America, is adding a few more valuable tools to its belt. The company announced this morning a partner with mHelpDesk, a software company that is aimed at providing improved office management to small and medium sized businesses. Among the services offered by mHelpDesk are things like online invoicing, scheduling, and payment processing.
Put the Customer First with Customer Service Software
A term buzzing around customer service circles is self-service, as research is proving that customers want to serve themselves. While many companies are coming around to this notion, too many attempts are falling short-the biggest reason being that development is not developing with the customer front of mind, so instead of being a windfall, this can turn operations into a customer service crapshoot.
For Many Companies, the New Priority is Customer Experience
Customer experience, that greater whole of a customer's encounter with a business from the advertising to the post-sales service and everything in between, is starting to take a new place of prominence for companies out there looking to preserve market share and take new ground in an increasingly tight economy. That's making for quite a few changes, and a new report from InfoTrends is illustrating some of these firsthand.
Recursive Labs Launches Collaborative Customer Service Platform & Related Product Suite
Click With Me Now, developer of a consumer-grade web sharing and collaboration software product, has rebranded itself as Recursive Labs and launched a new series of offerings. Most notable is its newfound focus on businesses with a customer service platform that takes an innovative, collaborative approach to how companies interact with their customers.
Why VoC Must be Embraced by All Parts of a Business
You may have heard that knowing the customer is more important than ever, and central to that process is voice-of-the-customer. A recent case study shows why.
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