Customer Service Software Featured Articles
LIMRA Gives Insurance Companies New Perspective on Customers
It's often been said that no business survives for long without its customers, and this is no exception in the insurance industry. With that in mind, a new development coming soon from LIMRA should be a very welcome development indeed. Specifically, LIMRA is bringing out a new program that will offer insight into customer experience by running a set of "customer experience measurements" geared toward the insurance industry.
ACF Achieves Success with Vocalcom's Cloud Contact Center
Vocalcom, a provider of cloud contact center software and social interaction technology, recently published a release announcing the success of Australian Credit and Finance (ACF), a mortgage broker group, in implementing the Vocalcom Cloud contact center into its Salesforce ecosystem.
Report: Customer Experience a Key Differentiator for Retailers
Econsultancy recently released the survey, The Retailer's Imperative: A Strategic Approach to Customer Experience. One of its key results was that an overwhelming majority of retailers felt that providing a great customer experience was the most important strategy to adopt.
MobileIron Improves Sales & Customer Service with Cloud Contact Center
MobileIron, a global provider of Mobile Device Management (MDM) and Enterprise Mobility Management (EMM) solutions, has been experiencing substantial success with regards to customer experience and sales from its investment in cloud contact solutions, provided by NewVoiceMedia. MobileIron integrated into its Salesforce ecosystem the latter company's ContactWorld for Service solution to optimize customer service operations and ContactWorld for Sales and Marketing to drive sales growth and general marketing success.
More Than 80 Percent of Retailers Look to Increase CX Spending in 2015
Not long ago retailers used to focus more on their products than they did on their customers. By emphasizing the product, they believed the customer would eventually come in the store. This might have been the case, but the introduction of e-commerce, mobile technology and social media has forever changed this thought process.
Ignore Customer Experience at Your Risk
I write a lot about business trends, and one of the biggest trends in business on a macro level is the increasing importance of the customer experience.
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