Customer Service Software Featured Articles
Why Social Media Automation is Bad for Your Customer Service
Social media has slowly become a large part of most businesses' customer service software system. With people being attached to mobile devices and becoming more Internet savvy, the customer experience is less about the telephone call and more about tweeting or sharing on Facebook. Social media, particularly Twitter, is an excellent tool to keep customers apprised of news within your company, about new products and services, and a way to keep customers engaged.
For Online Businesses, 'Customer, Help Thyself' is New Rule of Thumb
Customer service is extremely important to the continued operation of any business, a fact that has been widely accepted for quite some time now. Offering the best in customer service has a way of being repaid with customer loyalty, improved sales, and even some of the best advertising there is: unsolicited word-of-mouth. But the best in customer service can be expensive, especially when trying to provide it to a changing market that demands such developments.
The Best in Customer Service Software May be a Smartphone Away
For retailers, this is a time of year filled with equal parts dread and anticipation. Yes, we're already entering into the holiday shopping season, which can mean the difference between a good year and a disastrous one for retailers. And with competition likely to prove heavy once again, retailers are already considering how to get the edge on their competitors and walk away with the best results. Fresh advice on how to do that recently landed with a look at the broader market from Bright Pattern.
Boost the Bottom Line with Customer Service Software
Do you define quality customer service by the way your employees answer the phone? This is a great place to start, but it doesn't begin to cover the areas that need to be examined when it comes to customer interactions. Even if you also pay attention to the way face-to-face conversations are conducted or creating the personalized experience - you may still be missing the mark for some customers.
Regal Cinemas Selects Usher Point to Improve Customer Service
As more competition is introduced, traditional movie theater operators are also adopting new technologies not only to enhance the viewing experience, but to also deliver superior customer service for the movie going audience. Regal Cinemas, which operates 7,347 screens in 573 theaters, has announced it has selected a mobile application platform called UsherPoint to provide its ushers with detailed information about events that take place within the theater.
Enhancing Customer Service the Digital Way
Customer service is evolving as technology impacts the way businesses interact with customers. Today, there are many online retailers that extensively use the Internet and social media to reach out to customers. The good news for these online retailers is that technological advancements have enhanced customer service in a big way by giving customers a personalized experience every time.
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