Customer Service Software Featured Articles
For Better Customer Service, Businesses Can Hit the Books
This time of smartphones, tablets, instant accessibility, video chat, texting, email, and other mobile devices and methods of communications has left consumers with a wealth of choices about how they can interact with their chosen brands and on which devices they choose to reach them. It has also given them more impetus for switching brands when they do not get what they want, and more often than not, consumers want multichannel experiences.
Poor Service Over the Phone Means Lost Customers
While this might be stating the obvious, a bad phone experience can turn away customers. This was the basis for a recent survey from Smith & Milton, but this study specifically looks at financial service providers, and what it found was that 36 percent of people would ditch their current provider if they had a negative phone experience.
How to Diffuse the Angry Customer
Call center agents don't tend to like to answer the call with the angry customer on the other end of the line. Some may view it as a challenge to overcome, while others may see it as something to endure until the customer hangs up or they can transfer him to another individual. Customer service software can go far in helping improve call navigation, but sometimes customers feel wronged and they simply want someone to listen.
Your Customers Are Waiting: OpinionLab's September 2014 COI Arrives
Figuring out just what customers want these days can be a difficult prospect at best. But knowing what customers want is extremely valuable information. Difficult but valuable means that there are plenty of studies out there to get a better handle on just what the customer wants, and to that end, OpinionLab has stepped in to help. It's released the September 2014 Customer Opinion Index (COI), and with it, plenty of information about just what the customer wants.
UK Medical Company Ferno Invests in Customer Service Center
U.K.-based medical equipment company Ferno recently opened a new customer service center that will be located at its headquarters in Cleckheaton, U.K. The center reportedly will exist to show off Ferno's medical products through interactive product demonstrations and will provide additional education opportunities through the form of seminars and group trainings.
Great Service Starts with Understanding Your B2B Customer
Every company knows that customer service is critical to maintaining a successful business. Strong customer service can improve the flow of new and returning customers, as well as provide a sort of barometer for the health of the company, while a poorly managed help desk center can send customers packing and revenue dropping.
Customer Service Software Industry News
BUYINS.NET: Market Maker Surveillance Report. EXEL, INTC, KMI, MSFT, ACI, XRX, Bullishly Biased Price Friction For Monday, September 29th 2014
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