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Customer Service Software Featured Articles

Why It Matters That Customers Care About the Experience
There appears to be an understanding in the corporate offices of one major brand that suggests customers only care about lower prices. This particular brand once promoted its community involvement, its attention to customer service and the overall customer experience. These elements are no longer mentioned as the belief appears to be that the customer is all about price.
10/29/2014

Why Social Media Automation is Bad for Your Customer Service
Social media has slowly become a large part of most businesses' customer service software system. With people being attached to mobile devices and becoming more Internet savvy, the customer experience is less about the telephone call and more about tweeting or sharing on Facebook. Social media, particularly Twitter, is an excellent tool to keep customers apprised of news within your company, about new products and services, and a way to keep customers engaged.
10/23/2014

For Online Businesses, 'Customer, Help Thyself' is New Rule of Thumb
Customer service is extremely important to the continued operation of any business, a fact that has been widely accepted for quite some time now. Offering the best in customer service has a way of being repaid with customer loyalty, improved sales, and even some of the best advertising there is: unsolicited word-of-mouth. But the best in customer service can be expensive, especially when trying to provide it to a changing market that demands such developments.
10/22/2014

The Best in Customer Service Software May be a Smartphone Away
For retailers, this is a time of year filled with equal parts dread and anticipation. Yes, we're already entering into the holiday shopping season, which can mean the difference between a good year and a disastrous one for retailers. And with competition likely to prove heavy once again, retailers are already considering how to get the edge on their competitors and walk away with the best results. Fresh advice on how to do that recently landed with a look at the broader market from Bright Pattern.
10/16/2014

Boost the Bottom Line with Customer Service Software
Do you define quality customer service by the way your employees answer the phone? This is a great place to start, but it doesn't begin to cover the areas that need to be examined when it comes to customer interactions. Even if you also pay attention to the way face-to-face conversations are conducted or creating the personalized experience - you may still be missing the mark for some customers.
10/15/2014

Regal Cinemas Selects Usher Point to Improve Customer Service
As more competition is introduced, traditional movie theater operators are also adopting new technologies not only to enhance the viewing experience, but to also deliver superior customer service for the movie going audience. Regal Cinemas, which operates 7,347 screens in 573 theaters, has announced it has selected a mobile application platform called UsherPoint to provide its ushers with detailed information about events that take place within the theater.
10/6/2014

Featured Partner

Learn More About Jira
Customers using TeamSupport’s help desk software and Jira’s software development and bug-tracking software can now connect these functions to improve communication and collaboration among teams. Customer service departments are able to deliver faster resolution times. Learn more here.

Featured Case Studies

Suntell Case Study

Suntell Case Study
To Suntell, the creator of a loan management software used by community banks and credit unions, customer service is everything...

Assured Software Case Study

Assured Software Case Study
The team at Assured Software knows a good idea when they see it. That’s why theirs was the first software developed specifically for fire and flood restoration contractors...

ACT Lighting Case Study

ACT Lighting Case Study
For A.C.T Lighting, an importer and provider of high-quality entertainment lighting products, the show must always go on...

Featured Whitepaper

Leverage Your Team's Collective Knowledge For Better Customer Support

Leverage Your Team's Collective Knowledge For Better Customer Support
Industry experts have aptly described this era as the age of the customer. Customers run the show today because in our lightning fast, digitally connected world they have so many choices. If your support team doesn’t deliver a great customer experience, another supplier is just a few clicks away.