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Customer Service Software Featured Articles

Great Service Starts with Understanding Your B2B Customer
Every company knows that customer service is critical to maintaining a successful business. Strong customer service can improve the flow of new and returning customers, as well as provide a sort of barometer for the health of the company, while a poorly managed help desk center can send customers packing and revenue dropping.
9/11/2014

Queue Management Improves Customer Service for Dubai Real Estate Company
An important component of planning large events is a queue management system to help direct large crowds of people in an orderly way that feels comfortable for everyone. Such was the problem for Deyaar, a real estate company based in Dubai.
9/11/2014

Report: Customer Service Expectations Higher When Economic Times Are Good
Despite the world's economy starting to pick up, companies still need to understand that customer service is the number one priority. As one recent report shows, now is definitely not the time to ease up on customer service. The Marketing Science report says the customer experience actually matters more to customers than it ever has before. Marketing Science, a journal of the Institute for Operations Research and the Management Sciences, found that the fact of the matter is that customer service is more important to people when the economy is healthy than when it is struggling.
9/10/2014

Global Retail Franchise Operator Sees Resounding Success in Customer Feedback Program
While listening to your customers should be a given, it's surprising how few companies do it to any real degree. Sampling a few customers here and there out of tens of thousands is unlikely to yield any real data, and anecdotal evidence is seldom insightful. Designing a program to collect extensive customer feedback, however, is a distinct skill. It must be done in a way that is easy for customers to participate in - forget the 55-word surveys, most customers simply won't do it - and quickly gets to the point to yield the most intelligence. It's also critical to do it regularly, since customer needs and trends change rapidly.
9/10/2014

Improving B2B Customer Relations: What You Need to Know
A recent Medallia study found that the difference between a poor experience and a great one in a company with a subscription-based revenue model can be the difference between keeping a customer for only one additional year versus a total of six years. With this in mind, businesses are now seeking to improve the customer experience in order to establish loyal and lasting relationships, which is where customer service software solutions can step in to help.
9/4/2014

How Can Customer Service Software Add New Flavor to the User Experience?
Is your customer service vanilla? That may sound like a safe option that everyone will like, but what it really means is that you simply blend in with your surroundings-and your competition. You're not doing anything especially great that makes an impact with the customer, and you'll very quickly look like every other mediocre company in the market.
9/3/2014

Featured Partner

Learn More About Jira
Customers using TeamSupport’s help desk software and Jira’s software development and bug-tracking software can now connect these functions to improve communication and collaboration among teams. Customer service departments are able to deliver faster resolution times. Learn more here.

Featured Video

Featured Case Studies

Suntell Case Study

Suntell Case Study
To Suntell, the creator of a loan management software used by community banks and credit unions, customer service is everything...

Assured Software Case Study

Assured Software Case Study
The team at Assured Software knows a good idea when they see it. That’s why theirs was the first software developed specifically for fire and flood restoration contractors...

ACT Lighting Case Study

ACT Lighting Case Study
For A.C.T Lighting, an importer and provider of high-quality entertainment lighting products, the show must always go on...

Featured Whitepaper

Leverage Your Team's Collective Knowledge For Better Customer Support

Leverage Your Team's Collective Knowledge For Better Customer Support
Industry experts have aptly described this era as the age of the customer. Customers run the show today because in our lightning fast, digitally connected world they have so many choices. If your support team doesn’t deliver a great customer experience, another supplier is just a few clicks away.