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Interactions Adds Handful of Execs, Garners New Funding

TMCnews Featured Article


April 23, 2015

Interactions Adds Handful of Execs, Garners New Funding

By Paula Bernier, Executive Editor, TMC


It’s an exciting and busy time at natural language company Interactions Corp.

The Massachusetts-based company today announced it has added five new members to its executive team. That came on the heels of Interactions garnering new funding. And just last year the company bought the AT&T (News - Alert) Watson speech recognition research program.


New executive team members include Jay Wilpon, who is now senior vice president of natural language research at the company, and David Thomson (News - Alert), who has been named vice president of speech research. Ben Stern has come aboard as vice president of software systems R&D, while Mahesh Nair steps up to a new role as vice president of engineering. Jane Price, meanwhile, has landed the position of vice president of marketing.

Interactions this month also raised $9.5 million in new funding, according to the Boston Business Journal, although the company didn’t make a formal announcement about the funding or provide details on how it plans to use it.

However, as noted above, it has recently done some investing in the form of the AT&T Watson speech research program.

“This acquisition allows Interactions to deliver fundamentally disruptive technology that will enable the development of highly intuitive interfaces for virtually any device or service and deliver on our vision for the ‘Interface of Things’” Mike Iacobucci, CEO of Interactions, said when the acquisition was closed. “Interactions will empower enterprises and developers to create solutions that otherwise wouldn’t be possible – enabling development of natural language solutions for smart automobiles, connected homes and wearable devices that respond naturally to human interaction.”

Interactions, which launched as a company in 2004, has a mission is to make self-service easy and efficient, and it does that for such well-known brands as Hyatt, Humana, and LifeLock. Interactions was a winner of the 2014 CUSTOMER Contact Center Technology Awards, a TMC (News - Alert) program.




Edited by Maurice Nagle







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