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Cloud-based IT service desk and asset management outfit Samanage has come into some new money. The Cary, N.C.-based company this month disclosed that it raised $16 million in its Series B round, which it said is the largest private funding round in the service management arena in three years.

Marker LLC and Vintage Investment Partners led the round. Existing shareholders Carmel Ventures, Gemini Israel Ventures, and Silicon Valley Bank also participated.

Samanage was established to provide IT professionals with a better way to manage their service relationships, explained Doron Gordon, founder and CEO of the company. Today companies and organizations in the facilities, finance, human resources, and marketing arenas leverage the Samanage tools that enable that.

The IDC (News - Alert) study “Worldwide Service Desk Management Software 2014 Vendor Analysis” identifies the leaders in this space as ServiceNow and BMC Software. Other major players, according to ID, include Cherwell Software, CA Technologies, IBM (News - Alert), and HP. It lists LANDESK and Zoho as “contenders”.

"As IT environments become ever more hybrid, service desk management solutions that offer advanced integration with both on-premises and cloud-based technologies will increasingly gain traction in the enterprise. Likewise, the need for better change control, discovery, software license management, and compliance tracking is also helping drive demand in this market," says Robert Young, IDC research manager of client device and IT service management software mentions in the study. "In addition, service desk software delivered through SaaS (News - Alert) will also continue to be a growth driver as customers continue to seek solutions that reduce up-front capital expenditures as well as ongoing maintenance costs. What's more, SaaS-based solutions can often offer faster procurement and delivery time frames than on-premises implementations.”

In a recent Samanage blog, Nathan Riley also talks about how the growing mobile workforce and global operations are best addressed with cloud-based help desk solutions that can more easily respond to a variety of time zones and users on mobile devices without having to do round-the-clock staffing and worrying about compatibility issues.