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Salesforce Desk.com Now Available In More Than 50 Languages--Enabling Small Businesses To Deliver Global Customer ServiceSAN FRANCISCO, Feb. 26, 2015 /PRNewswire/ -- Salesforce [NYSE: CRM], the Customer Success Platform and world's #1 CRM company, today announced that Salesforce Desk.com is now available in more than 50 languages and regional dialects. Desk.com is the all-in-one customer support app that helps small businesses (SMBs) deliver exceptional customer service across all channels, including phone, email, web and social media. With new multi-language customer support, Desk.com now enables SMBs to leverage customer service as a competitive advantage as they extend their reach across the globe. Social, mobile and connected technologies have opened the door for SMBs to easily engage with customers around the world. Studies show that 72 percent of consumers would be more likely to buy a product if information was available in their own language. In addition, 56 percent of consumers say the ability to obtain information in their native language is even more important than price when they are considering a purchase1. However, SMBs often struggle to support global customers due to language barriers and limited resources. Introducing New Desk.com Multi-Language Customer Support SMBs can now deliver exceptional customer service across the globe with new Desk.com innovations, including:
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Desk.com is the all-in-one customer support app that empowers fast-growing SMBs to deliver exceptional customer support and get a help desk up and running in a few hours or days. Desk.com customers on average experience a 38 percent increase in agent productivity, 36 percent increase in customer satisfaction, 27 percent decrease in support costs and are able to deliver a 42 percent faster response time according to Desk.com commissioned research. The full report, "Desk.com Customer Survey: Results & Analysis," is available here. Customer Service that Scales with Business Growth Salesforce has customer service solutions for any size business—from the smallest companies to the world's largest enterprises. Desk.com allows SMBs to differentiate themselves by delivering personalized service experiences to outpace the competition and drive growth. Salesforce Service Cloud, the world's #1 customer service app, empowers enterprises to transform their support organizations and exceed customer expectations by delivering amazing customer service experiences anywhere and on any device. As businesses grow and require more sophisticated customer service practices, they have an easy path from Desk.com to Service Cloud. Pricing and Availability
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About Salesforce Salesforce, the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE:CRM), visit: http://www.salesforce.com. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE. "Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements, including statements relating to future products and features. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize, or if any of the assumptions prove incorrect, the company's results could differ materially from the results expressed or implied by the forward-looking statements we make. Further information on factors that could affect the company's financial and other results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time, including the company's most recent Form 10Q. These documents are available on the SEC Filings section of the Investor Information section of the company's website at www.salesforce.com/investor. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law. Salesforce, Salesforce1 and others are among the trademarks of salesforce.com, inc. Other names and brands may be claimed as the property of others." © 2015 salesforce.com. All rights reserved. 1 Common Sense Advisory Report Can't Read, Won't Buy: Why Language Matters on Global Websites Photo - http://photos.prnewswire.com/prnh/20130612/SF30598LOGO To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/salesforce-deskcom-now-available-in-more-than-50-languages--enabling-small-businesses-to-deliver-global-customer-service-300041911.html SOURCE salesforce.com |