Customer Support Software Featured Articles

When a customer reaches out for help or clarification, he or she is looking to resolve the issue as quickly as possible. Help centers with inefficient systems will likely have to pass that customer down a chain of agents and departments before arriving at the right person to help, and along the way information may be lost and need to be repeated. Even if agents carry out this kind of scenario with a pleasant attitude, the customer is likely not having a positive experience, nor is he or she getting help in an effective way. This is how businesses lose customers.

Providing strong customer support begins and ends with a strong team. But how do you ensure that your team is collaborating to make sure customers get what they need, when they need it? TeamSupport, a trusted resource for companies large and small across the U.S. and internationally, offers customer support software through an online help desk system that is much more than just another ticketing system.

Typically, a help desk system is designed to facilitate singular lines of communication between an agent and a customer. But this isolates the instance of customer service, meaning that as the customer is shuffled through the support department valuable information is lost that could otherwise help the whole team create a more accurate picture of customer wants and needs. TeamSupport understands the importance of the team, and so its software focuses on the big picture, bringing visibility to every member of the team and providing tools that support complete collaboration to resolve customer issues fast.

The TeamSupport system is built specifically for the business-to-business (B2B) software industry to help teams resolve customer issues faster, collaborate more effectively, know customers better, and generally simplify day-to-day tasks to improve the experience for the agent and customer. TeamSupport, a company comprised of seasoned experts from the software industry, has seen firsthand how damaging a poor team structure can be to a company. With its knowledge and experience, the company united to create a help desk software that would foster an effective and streamlined work environment.

“When your staff works together, they benefit from everyone’s collective experience to provide the best solution to your customers,” TeamSupport says on its website. “We also know that your customers aren’t just a collection of tickets or cases and that just being reactive isn’t a great strategy for success.  TeamSupport helps you understand your customers and see where their pain points are so you can deliver exceptional support before they even ask for it.”

When a team works together toward the goal of truly understanding customers’ needs, customer support becomes top-notch, and having the right customer support software will help you get there.