Customer Support Software Featured Articles

The old saying goes, “A ship is only as good as its captain.” One could easily apply this sentiment to the world of business, and say that a customer service team is only as good as its help desk. Help desk and customer support software solutions are the backbone of customer service operations. They dictate how agents handle and track tickets, communicate with customers, and even collaborate as a team to bring customers to the best resolution in the shortest amount of time.

But not all customer support software is created equal. That’s why G2 (News - Alert) Crowd—a business software review platform that curates nearly 25,000 business software reviews—combs through the best and brightest solutions providers to pull out the most successful ones to highlight each year. In the 2014 roundup, cloud-based help desk and customer support application provider TeamSupport came out on top, earning the highest customer satisfaction rating in the help desk category for G2 Crowd's Best of 2014 list.

The company out-ranked a number of well-known competitors, including Freshdesk and Zendesk, with an average ranking of 4.6 out of five stars. To gather its results and determine the software solutions that delivered the best service in 2014, G2 Crowd analyzed user reviews and feedback. Needless to say, customers using TeamSupport’s solution gave high praise.

The company’s mission is to help businesses manage their customer interactions efficiently and effectively to foster a stronger and more positive business-customer relationship. What makes TeamSupport unique is its ability to see the needs of companies that serve other businesses, which need to manage the entire customer relationship rather than just individual tickets. Understanding this, TeamSupport built its application platform to specifically manage B2B relationships.

"The team behind TeamSupport has deep experience in the B2B software industry, so we understand the unique demands of the sector," said Robert C. Johnson, CEO of TeamSupport. "We're honored to receive this recognition from G2 Crowd in the Best of 2014 list, and it's especially gratifying to get the top ranking in customer satisfaction. Our objective is to help companies put their customer support focus back on their customers, and our inclusion at the top of the customer satisfaction list tells us we're succeeding by helping our customers succeed."

With the day-to-day tasks of the customer service team streamlined and managed efficiently, TeamSupport gives companies the room they need to focus larger, more conceptual tasks and ultimately allow the company the chance to evolve.