Customer Support Software Featured Articles

In the business world, there is no greater commodity than a satisfied customer. Accenture (News - Alert) is one company that certainly understands this and along those lines, the firm has announced the new version of the Air Cargo Suite software. This upgraded iteration of the company’s platform is geared towards making sure its customers have access to more flexible, competitive and efficient solutions that are now available thanks to streamlined operations and data integration.

The entire Air Cargo suite is now being offered for delivery as a service and that means carriers of all sizes are able to take advantage of the technology. While this kind of solution is something that makes the company using the platform operate more efficiently, this also doubles as a sort of customer support software solution.

When a company can focus more on the customers and less on revenue leakage or spending time getting the business up and running, that’s only good news for the customer. When it comes to those who are looking to use the Air Cargo Suite, the firms will be able to take advantage of a new set of flight planning capabilities as well as enhancements that have made it possible to reduce the total turnaround time when it comes to creating a quote.

When it comes to good customer support and customer service, the silver bullet is really getting to know customers. This doesn’t mean that employees need to know everything about every customer that calls, but they do need to understand why customers in general are contacting the business. “Technology is turning some of cargo carriers’ greatest challenges – data transparency, process visibility and revenue leakage – into growth opportunities.” Malcolm McNamara, global managing director of Accenture Freight and Logistics Software said in a recent release.

One of the biggest ways this particular solution doubles as a kind of customer support software solution is that it has built in product definition that allows customer service reps to more easily up-sell their customers.