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Save Time, Automate Business Processes and Improve Productivity with SaaS ERP Tools

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Save Time, Automate Business Processes and Improve Productivity with SaaS ERP Tools

 
May 20, 2015

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  By Joe Rizzo, TMCnet Contributing Writer
 


We are witnessing many small and medium sized businesses (SMBs) standing side-by-side with large enterprises. This is possible due to the fact that a large in-house data center is no longer a requirement. Hosted cloud services make it possible for SMBs to have as much computing and processing power as the large corporations at a fraction of the expense.


Most of the big businesses still maintain a large presence of on-premises software solutions. This is an expense of money, time and personnel that the SMBs cannot afford. One solution that can be taken advantage of is Software-as-a-Service (SaaS (News - Alert)).

Two important factors that SMBs needs to consider in all aspects of their business are scalability and flexibility. Not having the same resources available as large enterprises, choosing the right options and being able to change them on the fly is key to being successful.

SaaS is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as "on-demand software". SaaS is typically accessed by users using a thin client via a Web browser. SaaS has become a common delivery model for many business applications.

Some of these include office and messaging software, payroll processing software, DBMS software, management software, customer relationship management (CRM) and enterprise resource planning (ERP). ERP is business management software, which is typically a suite of integrated applications that a company can use to collect, store, manage and interpret data from many business activities.

One of the biggest selling points for these companies is the potential to reduce support costs by outsourcing hardware and software maintenance and support to the SaaS provider. According to a recent article in Forbes, ERP is one of those particular types of services that could better serve a business in a hosted environment.

The best example is that upgrading an ERP and maintaining it on-site often requires an extensive capital and operating expense budget. On the other hand, if all of these tasks were automated and hosted on a server that practically runs on its own, companies of any size could see cost savings. There are several companies such as Panaya, IBM (News - Alert) Service Engage and Oracle PeopleSoft Services Automation.

Something that has become of paramount importance these days is being able to deliver a good customer experience. Regardless of the type of business, when you deal with customers and clients, if they are not satisfied, or have a good experience, then there are plenty of options available to them and they will seek them out.

One such company focused on improving the customer experience is TeamSupport. Their goal is to give your company the ability to respond to customer inquiries how and when they prefer, whether it is by phone, email, chat, or Facebook (News - Alert). Because TeamSupport’s software makes it easier to resolve customer issues, the company is able to provide that good customer experience that everyone is seeking.

These are the type of services that business of any size can use. Even enterprises with large in-house data centers can take advantage of SaaS solutions. SMBs can take advantage of the extensive scalability in SaaS that allows businesses with a limited pool of resources to benefit from the level of service that is appropriate for their own particular needs.

It is important to have a system that is maintained properly so that all of the necessary information is readily available and correct. Being able to use the flexibility and scalability of SaaS will not only be a cost saving option for SMBs it can allow them to focus on providing that good customer experience that will make them thrive.




Edited by Maurice Nagle
Customer Support Software Homepage





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