Customer Support Software Featured Articles

As we begin to enjoy the spoils of spring, it is time to refresh and renew. In the world of B2B customer support, it is mission critical to stay a step ahead of customer demand with the best way to do so being actually listening to the customer. Users illustrate what needs refreshing, successful companies listen.

Today, B2B customer support software company TeamSupport announced its spring release with features and enhancements added as a direct result of ‘you’, the customer. After feedback from its customer leveraging the firm’s B2B customer support software, TeamSupport added Customer Families and upgraded ScreenView to support WebRTC.

ScreenView is proving to be an invaluable tool for B2B customer support. The ability to share a screen recording to highlight an issue saves time and frustration. Staying ahead of the curve, TeamSupport developed its own native screen recording within the application leveraging WebRTC – “Look Mom, no plugins needed!”

"The ScreenView upgrade is a proactive move to keep our popular screen recording feature compatible with the latest versions,” noted Robert C. Johnson, CEO of TeamSupport.

In addition to the ScreenView enhancements is the newest member of the TeamSupoprt feature family: Customer Families. Customer relationships can be complex, and with Customer Families a representative can more easily manage customer relationships by providing greater visibility and access to all tickets. Customer Families provides a more accurate portrait of a customer account by linking partner accounts and moving away from the granular perspective and offering an overarching view of the relationship.

"TeamSupport clients asked for a new feature that would allow them to more easily link their related customers together, and in response, we built Customer Families to make it simpler to manage relationships with businesses that have multiple locations and divisions," Johnson explained.

True market leadership comes as a result of the combination of a happy, loyal customer base paired with innovation and development. TeamSupport is able to ‘walk a mile’ in customer shoes, as the firm was started by B2B support professionals for B2B support professionals and this Dallas-based firm has the development know how to deliver.

Spring has sprung, are you refreshing your customer support?