[September 19, 2014]

Research and Markets: Adding Value and Managing Change in Today's Contact Center

Research and Markets (http://www.researchandmarkets.com/research/6p5c9j/adding_value_and) has announced the addition of the "Adding Value and Managing Change in Today's Contact Center" report to their offering.

Customer contact systems integrators and value-added resellers or solutions integrators (SIs) are the linchpins in the contact center supply chain. Companies call on SIs to map outsolution strategies and recommend and implement new and upgraded hardware and software and services. In turn, original equipment manufacturers (OEMs) and hosting providers depend on SIs as channel partners to sell, support, install and connect technologies to customer companies. But SIs are vulnerable to the stresses of anticipating and responding to the demands of OEMs, hosting providers, and other companies.

At the same time SIs are vulnerable to the stresses of anticipating and responding to the evolving demands of OEMs, hosting providers, and other companies. The future of SIs depends on how well they meet the evolving needs of companies and suppliers in a changing contact center marketplace.

Key Topics Covered:

1. Introduction
2. Industry Trends
3. Industry Challenges
4. Summary and Recommendations
5. Vendors at a Glance

For more information visit http://www.researchandmarkets.com/research/6p5c9j/adding_value_and

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