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The Secret to Turbocharging Contact Center PerformanceDENVER, Feb. 11, 2016 /PRNewswire/ -- Businesses have access to more customer information than ever before. Information about who their customers are, what they like, and sometimes even why they're calling. But if that's true, why do so many still struggle to impress their customers during even the simplest customer service interactions? While many companies have the power to really wow their customers, they are failing to look at the whole picture. They aren't questioning why their customers are calling or why they weren't able to answer their questions the first time. Instead, they're treating every customer interaction as if it's the first. This month, TeleTech's eNewsletter, Dialogue, takes a close look at how putting all the pieces together can give companies a complete view of who their customers are and how to best serve them. And it all starts with asking one simple question: "Why?" The February issue includes:
The Dialogue eNewsletter is published 12 times a year and has been designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Click here to subscribe. ABOUT TELETECH
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To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/the-secret-to-turbocharging-contact-center-performance-300219258.html SOURCE TeleTech Holdings, Inc. |