TMC, a global, integrated media company building communities in print, online and in person, announced winners, finalists and honorees of the 2012 TMC's (News - Alert) (News - Alert) Social Business Award, sponsored byTMC's CUSTOMER magazine.
The TMC Social Business Award honors vendors that have demonstrated innovation, unique capabilities, and significant contributions toward enabling and improving social channel interactions.
"Using social media, companies have the ability to not only measure and monitor customer satisfaction in real-time but can actively participate in the daily dialog that shapes their brand perception. Ultimately social media has an impact on sales and satisfaction levels in the market. To recognize and encourage the evolution and advancement of social communications, TMC is proud to announce its Third Annual TMC Social Business Award winners," said Rich Tehrani, CEO, TMC. "Congratulations to the companies who have demonstrated innovation as well as the ability to improve social media communications."
The 2012 TMC Social Business Award winners, finalists and honorees are published in the November issue of TMC's CUSTOMER magazine.
2012 TMC Social Business Award Winners
ethosIQ Social Media Auto Response Technology (SMART)
NCO/APAC NCO/APAC Social Solutions
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
TMC's CUSTOMER Magazine:
TMC's CUSTOMER magazine premiered in September 2012 and has become the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. CUSTOMER's tag (News - Alert) (News - Alert) line "Target (News - Alert). Engage. Deliver." sums up what businesses must do to attract new customers and keep existing customers and will be the primary focus of the magazine.
Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics and big data, ERP, IVR and self service, multi-channel call center, social CRM and other social media solutions, marketing campaign creation, mobile apps, outbound marketing, workforce management, and more. CUSTOMERwas formerly Customer Interaction Solutions. Please visit CUSTOMER.TMCnet.com for more information.
203-852-6800, ext 228
Edited by Stefania Viscusi