CUSTOMER Recognizes Product of the Year Award Winners

Accolades

CUSTOMER Recognizes Product of the Year Award Winners

TMCnet News  |  February 13, 2013

 This article originally appeared in the Jan./Feb. 2013 issue of CUSTOMER magazine.

The world of customer service is changing drastically and quickly.

In the past, it was enough simply to have a call center to take orders and answer customer inquiries, a telemarketing effort to reach out to prospects by phone, and some folks available to read and respond to customer letters .

Today customer service and outreach is a whole different ballgame.

Customer service in this day and age requires a multi-channel strategy that allows customers and businesses to reach out and touch each other in a variety of ways – be it mobile apps and promos, social networks, e-mail, location-based services, digital displays at retail locations, or the good old telephone. Increasingly, businesses are also leveraging their own customer data, and in some cases pairing it with information in other databases and communications and information like location, to deliver more personalized messaging and offers.

All that said, here is a list of the companies – the CUSTOMER Product of the Year Award winners -- that are working to help businesses make this all happen.

ac2 Solutions, Inc.

Advanced Workforce Optimization Portal

Alloy Software, Inc.

Alloy Navigator Express 6

Alorica

Alorica Analytics

Alorica

Alorica Helix

Altitude Software

Altitdue uCI8

AMC Technology, LLC

AMC Contact Canvas

APAC/NCO

APAC/NCOePayments

Aspect Software

Aspect Unified IP 7.1

Autonomy, an HP company

Autonomy Media Aggregation Service

Avaya Inc.

Avaya Customer Connections Mobile

Calabrio

Calabrio Speech Analytics

Citrix GoToAssist Corporate

Citrix GoToAssist Corporate

Clear C2, Inc.

C2CRM

CloudTC, Inc.

Glass 1100

Confirmit

Confirmit Horizons

Convergent Outsourcing, Inc.

Convergent Employee Scorecard (CEScore)

Coveo

Coveo for Salesforce

CSG Systems International, Inc.

CSG Enhanced Sales Edition

Cyara Solutions

Cyara Solutions Suite Version 4.1,

Drishti-Soft Solutions Pvt. Ltd.

Ameyo

Enghouse Interactive

Syntellect CIM (Customer Interaction Management)

Enghouse Interactive

CosmoCall Universe

Enghouse Interactive

CallRex Quality Management Suite

Enkata

Enkata FCR

ePath Learning, Inc.

ePath Learning eSource

Epicor Software Corporation

Epicor® Eagle® Mobile Manager

ethosIQ

Customer Engagement Platform v4.0

FieldSync Mobile Solutions

FieldSync Health

FrontRange

HEAT Cloud Service Management

HireIQ Solutions, Inc.

LanguageIQ

InAppCare

Mobile Care Made Easy

inContact, Inc.

Intelligent Call Suppression

KANA Software

KANA Express

Knoa Software

Knoa Experience and Performance Manager (EPM)

Leads360, Inc.

Leads360 Dial-IQ Inbound and Multi-Line

LivePerson

LiveEngage by LivePerson

Magnetic North

Hosted PBX

Mattersight Corp.

Mattersight Behavioral Analytics

MEDIATEL DATA SRL

MediaCallCenter

Mitel

Contact Center Solutions Version 6.0 SP1

Monet Software Inc.

Monet Metrics - Call Center Performance Management in the Cloud

Moxie Software

Social Knowledgebase

Noble Sysetms Corporation

Noble® Mobile Solutions

OAISYS

Tracer with Mobile Recall

Pegasystems

Pega Sales Force Automation™ (Pega SFA)

prairieFyre Software

prairieFyre Contact Center for Microsoft Lync Version 5.10.1

Radialpoint

Radialpoint Remote Premium Technical Support

RightAnswers, Inc.

RightAnswers Unified Knowledge Platform Version 7

Sage North America

Sage ACT! 2013

SmartAction

Smart Call Agents

SoundBite Communications

SoundBite Engage™

SugarCRM

Sugar Professional

Tigerpaw Software

Tigerpaw 12R2

TOA Technologies

ETAdirect Professional

VanillaSoft

VanillaSoft Lead Management Software

Verint Systems Inc.

Impact 360 Workforce Optimization

VXI Global Solutions, Inc.

Vision Suite




Edited by Stefania Viscusi
blog comments powered by Disqus