TMC Presents Top 50 Teleservices Providers

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TMC Presents Top 50 Teleservices Providers

By Erik Linask, Group Editorial Director  |  April 29, 2013

At the start of the second quarter of each year since 1986, TMC has delivered its Top 50 Teleservices Agency Ranking lists. In this issue, we are pleased to present the 28th edition, listing the top teleservices firms in the world.

Our rankings are derived from extensive detail gleaned from an exhaustive application process in which teleservices vendors quantify their service delivery in terms of minutes usage in their various call center locations. Through more than a quarter century of consistency in processing and evaluating applications, the Top 50 ranking has become the benchmark for businesses seeking high-capacity teleservices agencies.

Ranking Criteria
Because the primary factor in our rankings is agency size, based on annual call volume, we have always relied on measurable, third-party-verifiable data to determine our agency rankings. Specifically, agencies are ranked based on the number of minutes each was billed by each of its phone companies for telephone services for the previous 12 months.

Qualification
Qualifying  teleservices agencies in this year’s Top 50 were required to submit responses to a detailed questionnaire, indicating the nature of their operations and listing the number of billable minutes for the 12-month period. Verification, in the form of the signature of each agency’s president/CEO was required, in addition to submitting a letter of verification from each telephone service providers used, certifying the number of minutes for which the providers billed the agencies during the evaluation period.

OUTBOUND

DOMESTIC

1.       Teleperformance USA (Holladay, UT) www.teleperformance.com

2.       DialAmerica (Mahwah, NJ) www.dialamerica.com

3.       Alorica (Chino, CA) www.alorica.com

4.       Agero Inc. (Medford, MA) www.agero.com

5.       Telvista Inc. (Dallas, TX) www.telvista.com

6.       American Customer Care (News - Alert) Inc. (Bristol, CT) www.americancustomercare.com

7.       Dialogue Marketing (Troy, MI) www.dialogue-marketing.com

8.       TeleServices Direct (Indianapolis, IN) www.teleservicesdirect.com

9.       Thomas L Cardella & Associates (Cedar Rapids, IA) www.tlcassociates.com

10.   The Results Companies (News - Alert) (Dania Beach, FL) www.theresultscompanies.com

11.   Synergy (News - Alert) Solutions Inc. (Phoenix, AZ) www.synergysolutionsinc.com

12.   AnswerNet (News - Alert) (Willow Grove, PA) www.AnswerNet.com

13.   Ameridial Inc. (North Canton, OH) www.ameridial.com

14.   24-7 Intouch (Regina, SK) www.24-7intouch.com

15.   Telerx (Horsham, PA) www.telerx.com

16.   The Connection (Burnsville, MN) www.the-connection.com

17.   USA800 Inc. (Kansas City, MO) www.usa800.com

18.   NOVO 1 (Forth Worth, TX) www.novo1.com

19.   Ansafone Contact Centers (Santa Ana, CA) www.ansafone.com

INTERNATIONAL

1.       Teleperformance (Paris, France) www.teleperformance.com

2.       Teleperformance USA (Holladay, UT) www.teleperformance.com

3.       Telvista Inc. (Dallas, TX) www.telvista.com

4.       TeleServices Direct (Indianapolis, IN) www.teleservicesdirect.com

5.       24-7 Intouch (Regina, SK) www.24-7intouch.com

6.       Agero Inc. (Medford, MA) www.agero.com

7.       VOXDATA Solutions Inc. (Montreal, QC) www.voxdata.com

8.       VXI Global Solutions Inc. (Los Angeles, CA) www.vxi.com

9.       AnswerNet (Willow Grove, PA) www.answernetnetwork.com

10.   The Results Companies (Dania Beach, FL) www.theresultscompanies.com

11.   Telerx (Horsham, PA) www.telerx.com

INBOUND

DOMESTIC

1.       Teleperformance USA (Holladay, UT) www.teleperformance.com

2.       Alorica (Chino, CA) www.alorica.com

3.       VXI Global Solutions Inc. (Los Angeles, CA) www.vxi.com

4.       DialAmerica (Mahwah, NJ) www.dialamerica.com

5.       Telvista Inc. (Dallas, TX) www.telvista.com

6.       The Results Companies (Dania Beach, FL) www.theresultscompanies.com

7.       The Connection (Burnsville, MN) www.the-connection.com

8.       Agero Inc. (Medford, MA) www.agero.com

9.       USA800 Inc. (Kansas City, MO) www.usa800.com

10.   Telerx (Horsham, PA) www.telerx.com

11.   AnswerNet (Willow Grove, PA) www.answernetnetwork.com

12.   American Customer Care Inc. (Bristol, CT) www.americancustomercare.com

13.   Synergy Solutions Inc. (Phoenix, AZ) www.synergysolutionsinc.com

14.   24-7 Intouch (Regina, SK) www.24-7intouch.com

15.   Ameridial Inc. (North Canton, OH) www.ameridial.com

16.   NOVO 1 (Forth Worth, TX) www.novo1.com

17.   Thomas L Cardella & Associates (Cedar Rapids, IA) www.tlcassociates.com

18.   Ansafone Contact Centers (Santa Ana, CA) www.ansafone.com

19.   Dialogue Marketing (Troy, MI) www.dialogue-marketing.com

20.   TeleServices Direct (Indianapolis, IN) www.teleservicesdirect.com

INTERNATIONAL

1.       Teleperformance (Paris, France) www.teleperformance.com

2.       Teleperformance USA (Holladay, UT) www.teleperformance.com

3.       The Results Companies (Dania Beach, FL) www.theresultscompanies.com

4.       VXI Global Solutions Inc. (Los Angeles, CA) www.vxi.com

5.       24-7 Intouch (Regina, SK) www.24-7intouch.com

6.       Agero Inc. (Medford, MA) www.agero.com

7.       Skybridge Americas Inc. (Greenfield, MN) www.skybridgeamericas.com

8.       VOXDATA Solutions Inc. (Montreal, QC) www.voxdata.com

9.       Telvista Inc. (Dallas, TX) www.telvista.com

10.   AnswerNet (Willow Grove, PA) www.answernetnetwork.com

11.   Telerx (Horsham, PA) www.telerx.com

12.   Dialogue Marketing (Troy, MI) www.dialogue-marketing.com

INTERACTIVE

1.       Teleperformance (Paris, France) www.teleperformance.com

2.       XO Communications (News - Alert) (Beaverton, OR) www.xo.com

3.       Teleperformance USA (Holladay, UT) www.teleperformance.com

4.       24-7 Intouch (Regina, SK) www.24-7intouch.com

5.       VXI Global Solutions Inc. (Los Angeles, CA) www.vxi.com

6.       Telerx (Horsham, PA) www.telerx.com

7.       DialAmerica (Mahwah, NJ) www.dialamerica.com

8.       Synergy Solutions Inc. (Phoenix, AZ) www.synergysolutionsinc.com

9.       Alorica (Chino, CA) www.alorica.com

10.   The Results Companies (Dania Beach, FL) www.theresultscompanies.com

11.   Dialogue Marketing (Troy, MI) www.dialogue-marketing.com

12.   Telvista Inc. (Dallas, TX) www.telvista.com

13.   The Connection (Burnsville, MN) www.the-connection.com

14.   NOVO 1 (Forth Worth, TX) www.novo1.com

15.   American Customer Care Inc. (Bristol, CT) www.americancustomercare.com

16.   Agero Inc. (Medford, MA) www.agero.com

GLOBAL AGGREGATE

1.       Teleperformance (Paris, France) www.teleperformance.com

2.       Teleperformance USA (Holladay, UT) www.teleperformance.com

3.       XO Communications (Beaverton, OR) www.xo.com

4.       Alorica (Chino, CA) www.alorica.com

5.       VXI Global Solutions Inc. (Los Angeles, CA) www.vxi.com

6.       The Results Companies (Dania Beach, FL) www.theresultscompanies.com

7.       DialAmerica (Mahwah, NJ) www.dialamerica.com

8.       Telvista Inc. (Dallas, TX) www.telvista.com

9.       Agero Inc. (Medford, MA) www.agero.com

10.   24-7 Intouch (Regina, SK) www.24-7intouch.com

11.   American Customer Care Inc. (Bristol, CT) www.americancustomercare.com

12.   The Connection (Burnsville, MN) www.the-connection.com

13.   Telerx (Horsham, PA) www.telerx.com

14.   AnswerNet (Willow Grove, PA) www.answernetnetwork.com

15.   Synergy Solutions Inc. (Phoenix, AZ) www.synergysolutionsinc.com

16.   USA800 Inc. (Kansas City, MO) www.usa800.com

17.   TeleServices Direct (Indianapolis, IN) www.teleservicesdirect.com

18.   Dialogue Marketing (Troy, MI) www.dialogue-marketing.com

19.   Ameridial Inc. (North Canton, OH) www.ameridial.com

20.   Thomas L Cardella & Associates (Cedar Rapids, IA) www.tlcassociates.com

21.   Skybridge Americas Inc. (Greenfield, MN) www.skybridgeamericas.com

22.   NOVO 1 (Forth Worth, TX) www.novo1.com

23.   VOXDATA Solutions Inc. (Montreal, QC) www.voxdata.com

24.   Ansafone Contact Centers (Santa Ana, CA) www.ansafone.com




Edited by Stefania Viscusi
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