At the start of the second quarter of each year since 1986, TMC has delivered its Top 50 Teleservices Agency Ranking lists. In this issue, we are pleased to present the 28th edition, listing the top teleservices firms in the world.
Our rankings are derived from extensive detail gleaned from an exhaustive application process in which teleservices vendors quantify their service delivery in terms of minutes usage in their various call center locations. Through more than a quarter century of consistency in processing and evaluating applications, the Top 50 ranking has become the benchmark for businesses seeking high-capacity teleservices agencies.
Ranking Criteria
Because the primary factor in our rankings is agency size, based on annual call volume, we have always relied on measurable, third-party-verifiable data to determine our agency rankings. Specifically, agencies are ranked based on the number of minutes each was billed by each of its phone companies for telephone services for the previous 12 months.
Qualification
Qualifying teleservices agencies in this year’s Top 50 were required to submit responses to a detailed questionnaire, indicating the nature of their operations and listing the number of billable minutes for the 12-month period. Verification, in the form of the signature of each agency’s president/CEO was required, in addition to submitting a letter of verification from each telephone service providers used, certifying the number of minutes for which the providers billed the agencies during the evaluation period.
OUTBOUND
DOMESTIC
1. Teleperformance USA (Holladay, UT) www.teleperformance.com
2. DialAmerica (Mahwah, NJ) www.dialamerica.com
3. Alorica (Chino, CA) www.alorica.com
4. Agero Inc. (Medford, MA) www.agero.com
5. Telvista Inc. (Dallas, TX) www.telvista.com
6. American Customer Care (News - Alert) Inc. (Bristol, CT) www.americancustomercare.com
7. Dialogue Marketing (Troy, MI) www.dialogue-marketing.com
8. TeleServices Direct (Indianapolis, IN) www.teleservicesdirect.com
9. Thomas L Cardella & Associates (Cedar Rapids, IA) www.tlcassociates.com
10. The Results Companies (News - Alert) (Dania Beach, FL) www.theresultscompanies.com
11. Synergy (News - Alert) Solutions Inc. (Phoenix, AZ) www.synergysolutionsinc.com
12. AnswerNet (News - Alert) (Willow Grove, PA) www.AnswerNet.com
13. Ameridial Inc. (North Canton, OH) www.ameridial.com
14. 24-7 Intouch (Regina, SK) www.24-7intouch.com
15. Telerx (Horsham, PA) www.telerx.com
16. The Connection (Burnsville, MN) www.the-connection.com
17. USA800 Inc. (Kansas City, MO) www.usa800.com
18. NOVO 1 (Forth Worth, TX) www.novo1.com
19. Ansafone Contact Centers (Santa Ana, CA) www.ansafone.com
INTERNATIONAL
1. Teleperformance (Paris, France) www.teleperformance.com
2. Teleperformance USA (Holladay, UT) www.teleperformance.com
3. Telvista Inc. (Dallas, TX) www.telvista.com
4. TeleServices Direct (Indianapolis, IN) www.teleservicesdirect.com
5. 24-7 Intouch (Regina, SK) www.24-7intouch.com
6. Agero Inc. (Medford, MA) www.agero.com
7. VOXDATA Solutions Inc. (Montreal, QC) www.voxdata.com
8. VXI Global Solutions Inc. (Los Angeles, CA) www.vxi.com
9. AnswerNet (Willow Grove, PA) www.answernetnetwork.com
10. The Results Companies (Dania Beach, FL) www.theresultscompanies.com
11. Telerx (Horsham, PA) www.telerx.com
INBOUND
DOMESTIC
1. Teleperformance USA (Holladay, UT) www.teleperformance.com
2. Alorica (Chino, CA) www.alorica.com
3. VXI Global Solutions Inc. (Los Angeles, CA) www.vxi.com
4. DialAmerica (Mahwah, NJ) www.dialamerica.com
5. Telvista Inc. (Dallas, TX) www.telvista.com
6. The Results Companies (Dania Beach, FL) www.theresultscompanies.com
7. The Connection (Burnsville, MN) www.the-connection.com
8. Agero Inc. (Medford, MA) www.agero.com
9. USA800 Inc. (Kansas City, MO) www.usa800.com
10. Telerx (Horsham, PA) www.telerx.com
11. AnswerNet (Willow Grove, PA) www.answernetnetwork.com
12. American Customer Care Inc. (Bristol, CT) www.americancustomercare.com
13. Synergy Solutions Inc. (Phoenix, AZ) www.synergysolutionsinc.com
14. 24-7 Intouch (Regina, SK) www.24-7intouch.com
15. Ameridial Inc. (North Canton, OH) www.ameridial.com
16. NOVO 1 (Forth Worth, TX) www.novo1.com
17. Thomas L Cardella & Associates (Cedar Rapids, IA) www.tlcassociates.com
18. Ansafone Contact Centers (Santa Ana, CA) www.ansafone.com
19. Dialogue Marketing (Troy, MI) www.dialogue-marketing.com
20. TeleServices Direct (Indianapolis, IN) www.teleservicesdirect.com
INTERNATIONAL
1. Teleperformance (Paris, France) www.teleperformance.com
2. Teleperformance USA (Holladay, UT) www.teleperformance.com
3. The Results Companies (Dania Beach, FL) www.theresultscompanies.com
4. VXI Global Solutions Inc. (Los Angeles, CA) www.vxi.com
5. 24-7 Intouch (Regina, SK) www.24-7intouch.com
6. Agero Inc. (Medford, MA) www.agero.com
7. Skybridge Americas Inc. (Greenfield, MN) www.skybridgeamericas.com
8. VOXDATA Solutions Inc. (Montreal, QC) www.voxdata.com
9. Telvista Inc. (Dallas, TX) www.telvista.com
10. AnswerNet (Willow Grove, PA) www.answernetnetwork.com
11. Telerx (Horsham, PA) www.telerx.com
12. Dialogue Marketing (Troy, MI) www.dialogue-marketing.com
INTERACTIVE
1. Teleperformance (Paris, France) www.teleperformance.com
2. XO Communications (News 
- Alert) (Beaverton, OR) www.xo.com
3. Teleperformance USA (Holladay, UT) www.teleperformance.com
4. 24-7 Intouch (Regina, SK) www.24-7intouch.com
5. VXI Global Solutions Inc. (Los Angeles, CA) www.vxi.com
6. Telerx (Horsham, PA) www.telerx.com
7. DialAmerica (Mahwah, NJ) www.dialamerica.com
8. Synergy Solutions Inc. (Phoenix, AZ) www.synergysolutionsinc.com
9. Alorica (Chino, CA) www.alorica.com
10. The Results Companies (Dania Beach, FL) www.theresultscompanies.com
11. Dialogue Marketing (Troy, MI) www.dialogue-marketing.com
12. Telvista Inc. (Dallas, TX) www.telvista.com
13. The Connection (Burnsville, MN) www.the-connection.com
14. NOVO 1 (Forth Worth, TX) www.novo1.com
15. American Customer Care Inc. (Bristol, CT) www.americancustomercare.com
16. Agero Inc. (Medford, MA) www.agero.com
GLOBAL AGGREGATE
1. Teleperformance (Paris, France) www.teleperformance.com
2. Teleperformance USA (Holladay, UT) www.teleperformance.com
3. XO Communications (Beaverton, OR) www.xo.com
4. Alorica (Chino, CA) www.alorica.com
5. VXI Global Solutions Inc. (Los Angeles, CA) www.vxi.com
6. The Results Companies (Dania Beach, FL) www.theresultscompanies.com
7. DialAmerica (Mahwah, NJ) www.dialamerica.com
8. Telvista Inc. (Dallas, TX) www.telvista.com
9. Agero Inc. (Medford, MA) www.agero.com
10. 24-7 Intouch (Regina, SK) www.24-7intouch.com
11. American Customer Care Inc. (Bristol, CT) www.americancustomercare.com
12. The Connection (Burnsville, MN) www.the-connection.com
13. Telerx (Horsham, PA) www.telerx.com
14. AnswerNet (Willow Grove, PA) www.answernetnetwork.com
15. Synergy Solutions Inc. (Phoenix, AZ) www.synergysolutionsinc.com
16. USA800 Inc. (Kansas City, MO) www.usa800.com
17. TeleServices Direct (Indianapolis, IN) www.teleservicesdirect.com
18. Dialogue Marketing (Troy, MI) www.dialogue-marketing.com
19. Ameridial Inc. (North Canton, OH) www.ameridial.com
20. Thomas L Cardella & Associates (Cedar Rapids, IA) www.tlcassociates.com
21. Skybridge Americas Inc. (Greenfield, MN) www.skybridgeamericas.com
22. NOVO 1 (Forth Worth, TX) www.novo1.com
23. VOXDATA Solutions Inc. (Montreal, QC) www.voxdata.com
24. Ansafone Contact Centers (Santa Ana, CA) www.ansafone.com
Edited by Stefania Viscusi
