Voice4Net late last year launched RTC Client, a WebRTC-based contact center solution that allows for ease of customization and implementation.
RTC Client provides a widget-based GUI and has drag-and-drop elements that can be used to populate the agent desktop as needed. And it can be easily integrated into legacy contact centers by dealers and integrators.
Voice4Net sells contact center and customer interactive solutions for enterprises, SMBs, utilities, municipalities and other organizations. It delivers these solutions through a network of dealers and integrators across the country.
Rick McFarland, CEO and president of Voice4Net, recently told CUSTOMER that Voice4Net prides itself on agent-friendly solutions that adapt to an array of business environments.
“The solutions are agile enough to address various verticals, individual companies, and even specific organizational processes,” he said. “The objective is to make the contact center agent’s job easier, ensuring better customer engagement. Agents should be able to seamlessly utilize back-end systems, and access data and information about the customer without having to navigate multiple screens or launch complicated third-party applications and plug-ins.”
Voice4Net is leveraging WebRTC in its solutions, he explained, because: “With WebRTC, end customers can deploy state-of-the art features that provide a user experience that is purpose-built for each business, without requiring a full overhaul of the customer’s legacy solution. A browser-based framework requires far less configuration on the part of the developer, making it less expensive to integrate, while realizing a quicker time to market and more attainable ROI. A browser-based HTML5 solution can be deployed right over an existing infrastructure, preserving the end user’s legacy investment.”
The company was talking about the new solution at the WebRTCv Conference & Expo held in November in San Jose.
“WebRTC’s impact is groundbreaking, to the point that we put aside previous priorities to develop it,” McFarland said. “We’re [always] eager to connect with dealers, integrators, and business owners who understand its urgency and want to be early adopters.”
Edited by Maurice Nagle