IVR

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IVR Featured Articles

Cloud Communication Platform Market Predicted to Jump to $3.2B by 2019
The cloud communication platform market, which includes interactive voice response (IVR), is predicted to jump to more than $3.2 billion by 2019.
10/16/2014

Genesys Touts Its Cloud Call center Offerings
Genesys has unveiled a new campaign to get companies to retire their legacy call centers in favor of the company's cloud offerings.
10/16/2014

Genesys to Show New IVR System at Dreamforce Show
It's been a running joke that the further into the 21st century the world gets, we get to complain that it looks nothing like the futuristic world of "The Jetsons" or "Star Trek."
10/15/2014

Genesys Focuses on Better Customer Experience
Genesys, with its redesigned user-experience platform, is helping to usher in a new customer experience user-interface paradigm for the industry.
10/13/2014

Big Data Analytics is a Useful Tool for Utilities
Big data is an all-encompassing term for any collection of data sets so large and complex that it becomes difficult to process using traditional data processing applications.
10/10/2014

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Featured Whitepapers

Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support...

Product Showcase

Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.


IVR Featured Articles
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