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IVR Featured Articles

IVR Challenges Led to New Phone System
Phone users were having difficulty with simple tasks like changing IVR messages when they went on vacation. So Moshe Maeir set out to build a better system.
1/29/2015

IVR: It Works, But It Needs to Work Better
IVR systems are among the tools that you can love due to the pros it offers your business, or hate due to how poorly it has seemed to evolve.
1/28/2015

Pilot Program Launched To Help Sick Kids at Home
Any parent will tell you that given the choice, they'd rather care for a sick child at home instead of having the youngster in a hospital. Besides the cost factor involved, kids can get better, more personal care from a parent or relative, and with medical facilities being a breeding ground for all sorts of diseases, it makes sense to keep kids as far away from that as possible.
1/23/2015

IVR Plays Vital Role in New Telehealth Monitoring Effort
Consumers and healthcare providers alike are constantly seeking some common ground between comprehensive health care and reasonable costs. So it's worth noting that a new agreement between two leaders in technology and medicine may offer a solution to an ongoing problem.
1/22/2015

IVR is Not Just for Fortune 500 Companies
The global market for IVR systems will reach nearly $2.8 billion by 2017, according Global Industry Analysts Inc., and many of these IVR systems will be benefiting small businesses that have come to realize the benefits of the technology.
1/16/2015

Spotlight

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Featured Whitepapers

Driving Performance with Embedded Business Intelligence Analytics

Driving Performance with Embedded Business Intelligence Analytics
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Migrating Legacy End of Life IVR

Migrating Legacy End of Life IVR
Download this white paper to learn how migrating a legacy IVR can improve your customer retention strategy.

Self-Service Performance Analytics Creates Greater Customer Engagement

Self-Service Performance Analytics Creates Greater Customer Engagement
Business intelligence increases customer loyalty and reduces costs. Learn more in this new Genesys white paper.

Product Showcase

Genesys Cloud IVR Solution

The Genesys Cloud IVR Self-Service offering provides business owners 100% control of their self-service applications through our award-winning on-demand platform.

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Learn More About the IVR Playbook


IVR Featured Articles
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