IVR

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IVR Featured Articles

Nuance Communications Announces Dragon NaturallySpeaking 13
Nuance Communications, Inc., a premier provider of voice and language solutions for businesses and consumers around the world, recently unveiled Dragon NaturallySpeaking 13.
7/28/2014

RevSpring Announces New Payment Platform, Including IVR
RevSpring has announced 'emerge' as its new Web-based communication and payments platform.
7/28/2014

IVR Utilized by U.K. Council to Handle Tour de France Call Boost
To manage communications during the recent Tour de France in the U.K., the North Yorkshire County Council partnered with Azzurri, a cloud and managed communication service provider.
7/28/2014

Tech, Apps, VoIP All Seen as Market Drivers for Speech Technology
Predicted growth in the speech technology market is coming from new technology, applications and Voice over Internet Protocol (VoIP), according to a new report.
7/25/2014

Today's IVR: Easily Configurable, Customer-Friendly, Self-Healing
Once upon a time, the IVR was a box in the IT room that only tech workers were able to cope with, and as a result, it was an inflexible process that was difficult to make changes to.
7/21/2014

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Featured Whitepapers

Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support...

Product Showcase

Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.


IVR Featured Articles
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