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IVR Featured Articles

Airline Call Center Calls Up Genesys for Upgrade
British Telecom Communications recently announced that it has signed a contract to install a Genesys-based communications management service in Singapore Airlines contact centers the world over.
11/25/2014

IVR Can be Better Than It is
But let's face it: IVR has a bad rap. Many callers start say "Representative" as soon as their call is answered, if only to avoid a never-ending menu of choices. Yet there is a way to get users comfortable with IVR, and make it their destination of choice.
11/21/2014

Is Your IVR Speaking the Caller's Language?
A call center's IVR (Interactive Voice Response) can either be a blessing or a curse, depending on how it's programmed, and how intuitively it can hear and properly respond to a caller's queries.
11/20/2014

Sounding like an Oxymoron, 'Visual IVR' Arrives at Last
One of the worst parts of dealing with a voice menu is the painfully slow process by which the "voice" lists all your options. Doesn't it seem like yours is always the last one listed? Now, thanks to a new rollout from Enghouse Interactive, users that need to get some information will have a visual option available to them.
11/11/2014

IVR Calls Scored a Big Win in Politics This Year
Love them or hate them, those political calls we all got in late October and early November have scored a big win for a number of successful candidates.
11/10/2014

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Featured Whitepapers

Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support...

Product Showcase

Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.


IVR Featured Articles
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