IVR

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IVR Featured Articles

Does Visual IVR Have the Potential to Change Customer Experiences?
The current operation of the IVR system doesn't seem to extend better customer experience and satisfaction.
8/21/2014

Cloud-based Speech Self-Service IVR Solution Released
In this digital age, consumers seek to have an omni-channel, smart interactive voice response (IVR) experience that can seamlessly connect through the Web, voice, mobile, and social media touch-points.
8/19/2014

SpeechStorm Releases 'Jackson' Speech-enabled IVR Application
Today IVR is the most widely implemented system after the switch or Automatic Call Distributor (ACD) used for call center technology worldwide.
8/12/2014

Aspect Software Recognized as a Star Performer
Speech Technology Magazine recently recognized Aspect Software as a Star Performer, for advances in analytics and multichannel support.
8/11/2014

IVR Solutions Provider Announces Multilingual Administration
For many contact centers that rely heavily on self-service components such as interactive voice response (IVR), one language simply isn't enough.
8/7/2014

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Featured Whitepapers

Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support...

Product Showcase

Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.


IVR Featured Articles
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