IVR

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IVR Featured Articles

Survey: Automated Patient Follow-Up Calls Cheaper Than Humans
HealthITAnalytics is reporting that automated phone calls designed to follow up with patients are cheaper than hiring live staff to do the same work.
12/18/2014

New IVR Monitoring and Load Testing Solutions Released
A leading provider of telecom management and hosted monitoring tools has announced two new solutions: an Interactive Voice Response (IVR) monitoring system and call center/telecom load testing.
12/17/2014

Voice Recognition Solution Gaining Fans
New call center software is being put in place in order to make sure that the customer is well protected and that someone else can't call in and get valuable information by pretending to be them.
12/12/2014

IVR Fraud Attacked Head-On by New Consortium
Hackers and fraudsters have a seemingly never-ending bag of tricks in their ongoing attempts to steal others' vital information for their own nefarious purposes. So it should come as no surprise that one of their more common methods is trying to spoof Interactive Voice Response (IVR) systems to gain valuable data about someone else.
12/11/2014

How Speech Analytics Done Right Can Change Collections
There's no doubt that the most important piece to a successful contact center operation is the agents. Not only are they interfacing with customers and representing the company and brand, but they are also costing the company money and as such, need to be efficient.
12/4/2014

Spotlight

Learn More About the IVR Playbook

Featured Whitepapers

Driving Performance with Embedded Business Intelligence Analytics

Driving Performance with Embedded Business Intelligence Analytics
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Migrating Legacy End of Life IVR

Migrating Legacy End of Life IVR
Download this white paper to learn how migrating a legacy IVR can improve your customer retention strategy.

Self-Service Performance Analytics Creates Greater Customer Engagement

Self-Service Performance Analytics Creates Greater Customer Engagement
Business intelligence increases customer loyalty and reduces costs. Learn more in this new Genesys white paper.

Product Showcase

Genesys Cloud IVR Solution

The Genesys Cloud IVR Self-Service offering provides business owners 100% control of their self-service applications through our award-winning on-demand platform.

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- Designing a customer-centric inbound IVR experience

Learn More About the IVR Playbook


IVR Featured Articles
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