IVR

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IVR Featured Articles

Today's IVR: Easily Configurable, Customer-Friendly, Self-Healing
Once upon a time, the IVR was a box in the IT room that only tech workers were able to cope with, and as a result, it was an inflexible process that was difficult to make changes to.
7/21/2014

What You Don't Know About Self-Service Could Hurt You
There are some new interesting findings from a survey on the customer service delivery gap, which has offered a better view on what companies think they know versus the truth.
7/18/2014

Muscogee Nation Saves Big with IVR for Healthcare System
The Muscogee Creek Nation's healthcare system had a problem: Too many voicemail prescription medication requests. Interactive voice response came to the rescue.
7/18/2014

OnMobile Inks Deal with Robi Axiata for RBT and IVR Solutions
OnMobile Global, a provider of Value Added Products and Services for mobile, landline and media service providers, has signed an agreement with the Robi Axiata, a joint venture company between Axiata Group Berhad of Malaysia and NTT DoCoMo Inc. of Japan.
7/17/2014

OnMobile and Robi Sign New Ring-Back Deal
OnMobile Global has signed a new deal with Bangladeshi mobile operator Robi to deploy new ring-back tones and interactive voice response solutions to users in the country.
7/10/2014

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Featured Whitepapers

Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support...

Product Showcase

Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.


IVR Featured Articles
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