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IVR Featured Articles

Verizon's Virtual Contact Center, IVR Solutions Now HIPAA-Compliant
Verizon has announced that some of its call center solutions have been upgraded to comply with HIPAA regulations, changes that will allow healthcare-related businesses to provide better support to customers when sharing private health data.
10/29/2014

Global IVR System Market to Grow at a CAGR of 11.86 Percent Through 2018
A new report by TechNavio forecasts the global IVR system market to grow at a compound annual growth rate of 11.86 percent from 2014-2018.
10/27/2014

Key Takeaways for Genesys from Industry Show
While most enterprises today recognize the importance of going digital, not everyone is on board quite yet.
10/23/2014

Kobil, Jacada Partner on IVR Solution for More Efficient Calls
Jacada, a provider of customer service technology has partnered with Kobil Systems to combine Kobil's authentication solution 'm-Identity Protection' with Jacada's mobile and Web-based interactive voice response (IVR) system.
10/22/2014

Cloud Communication Platform Market Predicted to Jump to $3.2B by 2019
The cloud communication platform market, which includes interactive voice response (IVR), is predicted to jump to more than $3.2 billion by 2019.
10/16/2014

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Featured Whitepapers

Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support...

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Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.


IVR Featured Articles
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