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IVR Featured Articles

Omani Financial Institution Launches IVR Banking Service
Oman's Bank Muscat has launched an interactive voice response (IVR) banking service, which will get all of its financial services up to speed with new technology.
9/19/2014

IVR Finds Another Outlet for Technology
Jacada, a provider of customer service tech, has announced the availability of visual interactive voice response (IVR) for Avaya.
9/19/2014

Six Best Practices for Interactive Voice Response
Interactive voice response (IVR) sometimes gets a bad rap, but not unjustly. The truth is that many businesses use IVR poorly, and this has given it a bad reputation among consumers.
9/18/2014

Webinar: A Financial Services IVR Can Actually Work as Touted
Such low percentages can cause a major headache for financial service companies that take hundreds or thousands of calls daily. Customers want to obtain information, conduct transactions, or find requests as quickly and painlessly as possible. But such calls handled by agents can be incredibly expensive. Consumers also dislike IVRs because such systems have been cumbersome and time consuming. However, it is possible to build an IVR that customers not only use, but prefer to human interactions because it actually saves them time, produces the resolutions they're seeking, and is easy and effective.
9/11/2014

Visual IVR at Call Centers Positively Impacting Customer Experience
IVR technology is a service aiming to deliver a better customer experience by providing an effective communications channel to customers and minimizing the load of call centers.
9/2/2014

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Featured Whitepapers

Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support...

Product Showcase

Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.


IVR Featured Articles
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