Thanks to an ongoing and lucrative partnership, Salesforce.com (News - Alert) users have long been reaping the benefits of a suite of applications from IVR expert Angel.
To add to a growing portfolio already consisting of Angel Contact Center, LeadbyFone, SurveybyFone and SupportbyFone, Angel has now introduced its IVR technology to the Salesforce Chatter through Voice for Chatter, a free application that gives Salesforce.com business users access to Angel’s proprietary voice technology.
With this solution from Angel, a leading provider of enterprise-focused, cloud-based customer experience management products, employees can now update their Chatter feeds remotely via phone by posting both a voice recording and an instant text-based transcription of their voice update.
Therefore, with just a simple phone call, users can use Voice for Chatter to interact – hands-free -- with their Chatter feeds, anytime and anywhere.
"Salesforce Chatter is a groundbreaking technology that addresses key collaboration challenges for businesses today. This new social enterprise network, like consumer-facing social media, hinges on the user experience," said Dave Rennyson, president of Angel, in a press release. "Our goal is to make Chatter even more flexible and efficient by providing voice capabilities -- and with Voice for Chatter, we've harnessed the power of the human voice to drive effective collaboration and deepen relationships in a way that black-and-white words never can."
To get started, users can install Voice for Chatter through the AppExchange business apps marketplace, register a caller ID and call a toll-free number to record a status update, which is then placed in the user’s Chatter Feed immediately. Even further, it can even be transcribed into English or Spanish.
Angel recently introduced its Contact Center application to the AppExchange as a cloud-based call center technology designed to enable organizations to seamlessly implement cloud-based voice solutions and thus augment their customer interactions.
Angel Contact Center includes SupportByFone, which extends customer support applications to the telephone and delivers access to support automation functions, like Web, e-mail and phone; SurveyByFone, which enables businesses to deploy a speech-enabled IVR for automated customer satisfaction phone surveys; and lastly LeadByFone, a speech-enabled IVR that automatically captures caller data and places it into a Salesforce account for rapid retrieval and real-time analysis.
Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.
Edited by Chris DiMarco