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IVR Featured Article

IVR: IAT Achieves 26 years of Dialing Technology Success

March 14, 2012

IAT, a company that offers a variety of SmartDial technology solutions right from predictive dialers and IVR messaging to smart automatic dialers and broadcast messaging designed specifically for the collections industry has been serving the technology needs since the 1980s. It has been maintaining strong customer relationships throughout the U.S., Canada and South Africa. The company recently celebrated its 26th anniversary.

“We don’t create something generic and then market it to a collections audience,” Ray Fowler, Director of Sales & Marketing at IAT said in a press release.

“Every product we develop is created with the collection industry in mind. We rely on our customers’ feedback and our industry experience to create feature-sets that maximize debt collection productivity and efficiency, while keeping compliance in mind. Plus, we make our products flexible so they can be tailored to fit the needs of every collection agency,” Fowler added.

Founded in 1986 by Scott and Kent Sorensen, IAT has been specializing in predictive dialing and IVR messaging technology in the collections industry. Over the years IAT’s product list has grown to include other tools such as call recording, cell phone number scrubbing and disaster recovery/risk management capability.

IAT focuses in delivering hosted, site-premised and hybrid dialing solutions. IAT offers solutions for larger collection companies with its advanced CT Center product, a premier predictive dialing and IVR messaging on-site solution. CT Impact is IAT’s cutting-edge hosted solution, which provides a combination of predictive dialing and broadcast messaging.

“In today’s business world, it is extremely difficult to find a profitable organization 26 years in business that can boast laser-sharp industry focus, leading-edge products, industry-leading customers and caring and dedicated employees,” Dave Rudd, co-owner and senior vice president of Finance & Administration at IAT said in a statement.

“It is an honor for IAT SmartDial to be a member of the ARM (News - Alert) Industry and to work with fantastic clients,” Rudd added.

In a recent release, TMC reported that with hosted IVR, agencies can better ensure debtors will have a better chance of paying their dues. IAT’s Smart Dial solution is noted to be a solution that can be configured to include options for debtors to transfer to agent, pay by phone or receive a message and callback on their time. This solution includes the option to contact debtors during legal calling hours so collection efforts continue.

Edited by Amanda Ciccatelli


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