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IVR Featured Article

Angel Integrates IVR into LexisNexis Identity Proofing and Voice Biometrics Solutions

 
May 08, 2012



Angel, a provider of cloud-based Customer Engagement Management (CEM) solutions, has integrated its interactive voice technology (IVR) with LexisNexis (News - Alert) Risk Solutions to create LexisNexis IVR on Demand for Identity Proofing and Voice Biometrics. 

"While the new LexisNexis IVR on-demand for Identity Proofing powered by Angel just launched, the focus will be on enterprise customers across key verticals, including Financial Services, Retail, Healthcare and Government," said Don Keane (News - Alert), Vice President of Marketing and Business Development at Angel.


The integration with IVR will allow LexisNexis customers to create and deploy identity proofing and voice biometrics via the cloud and provide risk-based user verification. LexisNexis provides identity proofing and Multi-Factor Authentication solutions for users who access high risk, high value transactions remotely within the financial services, healthcare, government, and retail markets.  With the LexisNexis IVR on Demand for Identity Proofing and Voice Biometrics, organizations can use Angel's IVR capabilities to implement identity proofing within their own IVR environment.

"Speed to market is absolutely essential to our customers," said Dennis Becker, vice president, emerging markets, LexisNexis. "Angel has proven its voice and IVR solutions can be immediately deployed and scaled to meet the demands of global businesses, which is a huge competitive advantage within any market. With these new capabilities, customers can quickly and easily implement identity proofing and voice biometrics within their IVR environments to meet their strong authentication needs."

Delivered through a Software as a Service (SaaS (News - Alert)) model, Angel's IVR service enables businesses to customize the solution specifically for their business. The LexisNexis IVR on Demand is powered by Angel's cloud-based IVR and is a fully on demand solution that requires no hardware, software or staff investments from the customer. The LexisNexis IVR on Demand solutions for Identity Proofing and Voice Biometrics features Angel speech recognition and is designed to adapt to changing business and customer needs.

"Customers expect immediate and personalized attention -- and rightly so," stated Dave Rennyson, president of Angel. "Being able to create this customized dialogue is critical to the customer experience, regardless of the size of the business. With Angel's IVR technology, LexisNexis can enable its global audience to enhance how they communicate with their customers, all with minimal interruption to their existing enterprise architecture."




Edited by Carrie Schmelkin

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