Customers, who have used an IVR, understand the typical frustrations like listening to never ending menu options, having to repeat information, with no option to speak to an actual human being. However, a well-developed, intuitive, user-friendly IVR system is an exception and can create an easy, frustration-free customer experience.
Organizations utilizing IVRs and other voice applications have traditionally been forced to balance business costs and customer satisfaction. With this being said, how can businesses provide callers with exceptional customer service while leveraging the business benefits of voice automation? Cloud-based customer experience solutions, Angel, can teach you.
Join Angel in a webinar to learn more about the Caller Bill of Rights and how to put your callers first on Wednesday, May 30 at 1:00 pm ET/10:00 am PT. The webinar hosted by Angel will provide a list of “caller expectations” from a well-designed IVR application including:
Mike Ahnemann, Creative Director, User Experience at Angel, will moderate the webinar. For more than ten years, Ahnemann has been designing speech recognition applications for customers in banking, telecommunications, travel, health care, and even in-car telematics. He is focused on creating the best possible caller experience for every Angel application in order to deliver solutions that will give callers a positive experience and address the business needs of Angel customers. Ahnemann looks for ways to take advantage of the fast time to market, low entry cost, and evolving technology to design solutions that solve real-world problems.
If you are a call center professional looking for new IVR applications, a business executive looking to assess the effectiveness of your current automation, or a VUI designer who creates IVR applications, this webinar could be useful for you.
To learn more about how to put your callers first, register for this webinar here!
Driving Performance with Embedded Business Intelligence Analytics
Download this white paper and see how BI analytics can help you turn customer data into a competitive advantage.
Migrating Legacy End of Life IVR
Download this white paper to learn how migrating a legacy IVR can improve your customer retention strategy.
Self-Service Performance Analytics Creates Greater Customer Engagement
Business intelligence increases customer loyalty and reduces costs. Learn more in this new Genesys white paper.