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IVR Featured Article

IVR Telephone Payments in the Cloud Offer More Choices to Businesses

May 30, 2012

One of the major trends in business optimization is Interactive Voice Response (IVR) systems. While IVR is not new, IVR has grown and developed to create brand  new levels of efficiency with innovative features that enhance a business.

Datatel Communications Inc., provider of PCI (News - Alert) compliant (IVR) Telephone Payments in the Cloud, unveiled today that it is expanding relationships with credit card payment gateways to provide more choices to its clients.

Datatel delivers a suite of IVR Telephone Payment solutions in the Cloud, while focusing on developing PCI compliant IVR Payment Solutions in the Cloud, removing the handling of sensitive credit card information by sales, service delivery, customer service agents and in-house self service IVRs, helping businesses to achieve PCI compliance.

By adding new payment gateway choices, the company’s clients can use existing merchant accounts, reduce implementation costs, and accelerate time to market when implementing IVR credit card payments for products and services.  This new initiative aims to allow client to use their existing payment gateway relationships which minimizes client’s effort when adding IVR credit card payments to its existing payment methods.

Datatel helps businesses address specific Payment Card Industry security requirements (PCI-DSS), by providing a simple to implement IVR credit card processing solution in the cloud to offload the collection and transmission of sensitive credit card information collection from live agents, and internal IVR systems. In addition, if live agents do not work 24/7, businesses can extend telephone self-service payment options to its customers.

Business can also reduce costs and time of implementation by employing IVR credit card processing templates designed for their specific industry. More payment gateway choices, means faster and less expensive implementations, according to Barnard Crespi Co-CEO of Datatel.

"Having pre-existing credit card payment gateway connectivity options reduces the complexity of implementing telephone payments, as custom integration can be avoided,” said Crespi.

Edited by Rich Steeves


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