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IVR Featured Article

endpoint Adopts RealityCorp's Voice Automation Solution to Validate its IVR System

July 02, 2012

endpoint has adopted RealityCorp’s ClinTest Voice automation solution to accurately and safely validate its IVR systems.

A combination of endpoint’s PULSE and ClinTest Voice, an easy to use solution for IVR test automation, provides endpoint’s clients with world class technology, reliability, and development timelines.

Thanks to RealityCorp’s ClinTest Voice, endpoint now has a rapidly configurable way to create test scripts in an exceptionally user friendly product.

endpoint is now able to save many days in testing to provide its clients even faster turnaround times. The company is also able to create a more consistent, bug free product to its end users.

“With ClinTest Voice we are able to rapidly create test scripts, including modules as dynamic as Randomization, and automate many aspects of our IVR testing in an environment where time is money,” said Jonathan Ball, director of Testing at endpoint.

RealityCorp’s ClinTest Voice has allowed test engineers to create easy to use, configurable test scripts for even the most dynamic randomization or drug dispensation scenarios.

The solution offers the testing team the option to never have to dial into the IVR again and produces accurate, relevant testing objective evidence that is comprehendible at any level.

ClinTest Voice also fully integrates with the associated IVR Database, and provides maximum visibility for all validation activities.

“ClinTest Voice produces objective evidence output document with embedded real-time recordings of individual prompts at the test step level, allowing users or auditors to quickly navigate to the desired test step and hear what was said by PULSE” added Ball.

RealityCorp was in news earlier this year for announcing the release of ClinTest Voice v4.0.

Edited by Amanda Ciccatelli


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