• Facebook
  • Twitter
  • LinkedIn
  • Youtube
  • RSS
IVR Featured Article

endpoint Adopts RealityCorp's Voice Automation Solution to Validate its IVR System

July 02, 2012

endpoint has adopted RealityCorp’s ClinTest Voice automation solution to accurately and safely validate its IVR systems.

A combination of endpoint’s PULSE and ClinTest Voice, an easy to use solution for IVR test automation, provides endpoint’s clients with world class technology, reliability, and development timelines.

Thanks to RealityCorp’s ClinTest Voice, endpoint now has a rapidly configurable way to create test scripts in an exceptionally user friendly product.

endpoint is now able to save many days in testing to provide its clients even faster turnaround times. The company is also able to create a more consistent, bug free product to its end users.

“With ClinTest Voice we are able to rapidly create test scripts, including modules as dynamic as Randomization, and automate many aspects of our IVR testing in an environment where time is money,” said Jonathan Ball, director of Testing at endpoint.

RealityCorp’s ClinTest Voice has allowed test engineers to create easy to use, configurable test scripts for even the most dynamic randomization or drug dispensation scenarios.

The solution offers the testing team the option to never have to dial into the IVR again and produces accurate, relevant testing objective evidence that is comprehendible at any level.

ClinTest Voice also fully integrates with the associated IVR Database, and provides maximum visibility for all validation activities.

“ClinTest Voice produces objective evidence output document with embedded real-time recordings of individual prompts at the test step level, allowing users or auditors to quickly navigate to the desired test step and hear what was said by PULSE” added Ball.

RealityCorp was in news earlier this year for announcing the release of ClinTest Voice v4.0.

Edited by Amanda Ciccatelli


Learn More About the IVR Playbook

Featured Whitepapers

Driving Performance with Embedded Business Intelligence Analytics

Driving Performance with Embedded Business Intelligence Analytics
Download this white paper and see how BI analytics can help you turn customer data into a competitive advantage.

Migrating Legacy End of Life IVR

Migrating Legacy End of Life IVR
Download this white paper to learn how migrating a legacy IVR can improve your customer retention strategy.

Self-Service Performance Analytics Creates Greater Customer Engagement

Self-Service Performance Analytics Creates Greater Customer Engagement
Business intelligence increases customer loyalty and reduces costs. Learn more in this new Genesys white paper.

Product Showcase

Genesys Cloud IVR Solution

The Genesys Cloud IVR Self-Service offering provides business owners 100% control of their self-service applications through our award-winning on-demand platform.

Set your company apart from the competition by:
- Designing a customer-centric inbound IVR experience

Learn More About the IVR Playbook

IVR Featured Articles
| Industry News | Resources | RSS Feeds
Technology Marketing Corp. © 2015 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact Us |