Interactive Voice Response (IVR) was once limited to non-flexible voice recordings used by banks and airlines almost exclusively. As technology has changed, however, so too has the way consumers access information about the products they buy. Social media is probably one of the most prolific occurrences that affect consumer behavior, and social media marketing relies on the tools found in IVR solutions.
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Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.
Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...
Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support...