IVR

  • Facebook
  • Twitter
  • LinkedIn
  • Youtube
  • RSS
IVR Featured Article

Scribe Healthcare Technologies IVR Increases Transcription Productivity 50 Percent

 
October 10, 2012



Interactive voice recognition (IVR) technologies are increasingly used in healthcare sector as it helps medical practices automate medical records and process documents more quickly.  Scribe Healthcare Technologies, a provider of medical transcription and IVR technologies, says its voice recognition system increases transcription productivity nearly 50 percent and decrease turnaround time by 75 percent.


Scribe’s implementation of the M*Modal Speech Understanding Engine is enabling productivity gains in medical transcription companies, healthcare practices and hospitals.

What makes Scribe’s technology different from other providers is that Scribe/M*Modal engine adapts to the physician’s voice profile and improves its comprehension over time. The software has the ability to learn the dictator’s speech pattern. As a result, the dictated reports start coming through in the dictator’s style of speaking.

The uniformity of the reports and the use of DRT also expand integration with other technologies including Electronic Medical Record (EMRs) and practice management systems. Compatibility with the HITECH Act and the path to “Meaningful Clinical Documentation” are the additional benefits offered by the system.

With numerous editing tools, short cuts and hot keys, the IVR software maximizes editing performance and help increase production and speed. Use of templates and repetitive speech (macros/normals) ensures precision and uniformity regardless of who is editing the sound file.

With Document Models for speech-to-text formatting, Scribe users can establish customized rules. Rules such as medical abbreviations, numbering formats, sequencing, and the like control the draft output for enhanced consistency.

A significant advantage of IVR is the improvement in turn-around times and a transcription company’s ability to deliver reports to healthcare providers faster.

“Speech recognition has dramatically changed my workflow and relieved the pressure valve when doctors need reports 24/7,” said Catherine Bishoff, owner of Maryland Transcription Services (MTS (News - Alert)).“Turn-around time is probably the greatest impact on my company. In the past, reports were delivered in 24 hours and now we can edit and return them in 2-6 hours.”  




Edited by Amanda Ciccatelli

Spotlight

Learn More About the IVR Playbook

Featured Whitepapers

Driving Performance with Embedded Business Intelligence Analytics

Driving Performance with Embedded Business Intelligence Analytics
Download this white paper and see how BI analytics can help you turn customer data into a competitive advantage.

Migrating Legacy End of Life IVR

Migrating Legacy End of Life IVR
Download this white paper to learn how migrating a legacy IVR can improve your customer retention strategy.

Self-Service Performance Analytics Creates Greater Customer Engagement

Self-Service Performance Analytics Creates Greater Customer Engagement
Business intelligence increases customer loyalty and reduces costs. Learn more in this new Genesys white paper.

Product Showcase

Genesys Cloud IVR Solution

The Genesys Cloud IVR Self-Service offering provides business owners 100% control of their self-service applications through our award-winning on-demand platform.

Set your company apart from the competition by:
- Designing a customer-centric inbound IVR experience

Learn More About the IVR Playbook


IVR Featured Articles
| Industry News | Resources | RSS Feeds
Technology Marketing Corp. 1997-2014 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact Us |