SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

CHANNEL BY TOPICS


QUICK LINKS




SpeechStorm Wins Three Major Contracts
IVR Featured Article

SpeechStorm Wins Three Major Contracts

 
April 09, 2014

Share
Tweet
  By Raju Shanbhag, TMCnet Contributor
 


Automated voice replies do not score brownie points with customers any more, as they are looking for human interaction for their problems. Personalized service is gaining momentum in the industry as the best way to serve the customer. So, companies that provide voice-based customer service are witnessing a boom in their business.


One such company, SpeechStorm (News - Alert), recently signed three major contracts in the European mobile communications and global logistics sectors. The company also signed another contact with a major U.S. service provider. In all these contracts, SpeechStorm will be handling various aspects of personalized call-handling, self-service and secure payment customer service solutions.

SpeechStorm's Personalized Interactive Voice Response (IVR) solution offers enhanced self-service and call handling capabilities to its clients. It will enable the user to take important information from the caller’s profile and provide a personalized service to the customer. This in turn improves customer satisfaction and will help the company be more efficient and cost effective.

SpeechStorm also intelligently anticipates and will help the customer service associate to offer relevant information in no time. This will not only reduce call duration, it will also help to eliminate caller frustration and provide an improved customer experience.

Oliver Lennon, SpeechStorm CEO, said, "We've been working hard to secure these very major clients over the past year and with the last of them confirmed, signed and sealed in the past few weeks, we're now in a position to share some of the details of the solutions. They are evidence of the growing demand we are seeing for both Personalized IVR and Secure Payments solutions as organizations balance improving the customer experience with ensuring regulatory compliance and driving greater cost effectiveness.”

Taking its efforts of personalizing the customer service center further, the company recently offered a speech-recognition-based self-service solution, integrated with the Intelligent Customer Front Door (iCFD) solution from Genesys (News - Alert). 


Edited by Rory J. Thompson
IVR Homepage ›





Technology Marketing Corporation

2 Trap Falls Road Suite 106, Shelton, CT 06484 USA
Ph: +1-203-852-6800, 800-243-6002

General comments: [email protected].
Comments about this site: [email protected].

STAY CURRENT YOUR WAY

© 2024 Technology Marketing Corporation. All rights reserved | Privacy Policy