Jacada (News - Alert), a provider of customer service tech, has announced the availability of visual interactive voice response (IVR) for Avaya.

It provides many benefits, with Visual IVR for Avaya (News - Alert) cutting down on call times and inbound call volume, as well as leading to more satisfied customers.

Jacada Visual IVR provides visually-guided menus on a company’s website or through a customer’s smartphone. It also provides a menu-driven interface to an IVR, which means users can choose from options quickly. Also, customers can use the power of touch via IVR on smartphones rather than listening to voice prompts – which means customers will get a better experience than through traditional IVR.

Using Jacada Visual IVR for Avaya, consumers can use self-service capabilities, too. “The product … bridges the gap between self-service and traditional voice channels,” the company explained in an online statement.

Another plus comes from customers being connected to a live agent easily, and they do not have to repeat information as transactions are completed.

“We're seeing a new generation of consumers who want to interact visually and through a touch interface,” Guy Yair, Co-CEO of Jacada, said in a statement. “With the release of Jacada Visual IVR for Avaya we are able to quickly extend an existing voice IVR and offer a visual interface, all within a matter of days.”

Jacada customers can provide the offering to their customers without any rewriting of an Avaya IVR application. In fact, it is so easy that Jacada estimates Visual IVR for Avaya can be working in less than 10 minutes.

Overall, Jacada offers mobile customer service and visual IVR solutions, agent desktops, and optimization tools, which improve efficiency and lower costs. For instance, company services and products led to over $50 million in savings for Jacada’s major customers during last year.

A global company, Jacada has offices in Atlanta, Ga.; London; Munich, Germany; and Herzliya, Israel.