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IVR Featured Article

Angel.com to Power Findlocation.com's Phone Locator Solution

September 10, 2008

Angel.com, a provider of on-demand call center and interactive voice response (IVR) solutions, announced a partnership with Findlocation.com to power that company’s Phone Locator solution. This service enables consumers to locate businesses via a phone-based application.

“Findlocation.com’s Phone Locator solution is an ideal example of what’s possible when you combine accurate data with best-of-breed IVR and software as a service technology,” said Michael Zirngibl (News - Alert), president and CEO at Angel.com, in a statement.
Findlocation.com’s Phone Locator solution helps callers to search for the nearest location of any business by means of the zip code, area code, product, radius, and other factors.  Information is pulled from a database that can be customized to optimize the success of future searches. No programming is required, and the service can be deployed within two days using Angel.com’s hosted IVR platform.
Companies already benefitting from Findlocation.com’s technology include Weyerhaeuser, Linksys (News - Alert) and Payless.
Jason Tragesser, director of operations for PostNet, said that rapid and seamless setup and data integration were key reasons why his company added the Phone Locator solution to facilitate its printing, packing and shipping services.
“With over 900 Postnet locations worldwide it’s essential that we make it easy as possible for customers to find their closest store,” Tragesser said. “Findlocation.com’s Phone Locator allowed us to quickly setup the phone service and seamlessly integrate it with our existing Web-based store data. Findlocation’s service and product are an unbeatable value.”
The primary aim of Findlocation.com is to attract customers to storefronts so they will make purchases. The Phone Locator solution has been successful in offering immediate return on investment (ROI) because its setup costs are low and it allows integration with existing Web-based store locator applications.
Angel.com’s streamlined, on-demand IVR platform and high-level speech recognition capabilities enable businesses to improve customer service, reduce live agent costs and increase in-store traffic and revenues by seamlessly offering information to customers as and when they need it said Jon Knokey, director of sales and marketing at Findlocation.com.
Angel.com provides on-demand business solutions giving value to organizations so that they can be more productive and efficient by making use of voice technology. The solution is fully hosted, requiring no hardware, software or human resources. It makes deployment of voice applications easy so that it can meet unique business needs. Angel.com provides, Site Builder a Web-based toolkit that facilitates voice menu design using an Internet connection. The company’s technology allows integration with databases or CRM tools, enhanced scalability and flexible applications.
Findlocation.com is a suite of products offered by Xionetic Technologies. The company full-service suite of technology solutions drive consumer spending towards customers’ products and services and stores.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.

Edited by Mae Kowalke


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