IVR

  • Facebook
  • Twitter
  • LinkedIn
  • Youtube
  • RSS
IVR Industry News

Research and Markets: Customer Engagement in Communications in Europe and North America 2014-2016

8/19/2014 10:38:15 AM

Komutel Multimedia Kontact Solution Now Rated Avaya Compliant

8/19/2014 10:13:45 AM

[24]7 Makes IVR Integral to Digital Customer Engagement

8/18/2014 8:58:21 AM

TITLE Boxing® to Enter Retail Space Following Robust Product Sales in Fitness Clubs

8/15/2014 11:38:09 AM

The Call Center Software Providers That Provide the Most Support for Agents, Ranked by Voxilla.com

8/14/2014 6:49:05 PM

NexTalk® Announces Deployment of Servers in Toronto, Enabling Comprehensive Communication Services for the Deaf and Hard of Hearing in Canada

8/14/2014 2:38:07 PM

Arise Virtual Solutions Expansion Leads to 7,500 Flexible Work-From-Home Opportunities

8/14/2014 11:08:07 AM

JITC Certifies Latest Version of Interactive Intelligence IP Business Communications Software for Department of Defense

8/14/2014 10:38:05 AM

Five9 to Share Social and Visual IVR Expertise at CRM Evolution 2014

8/14/2014 8:38:08 AM

Lattice Announces Second Quarter 2014 Financial Results

8/14/2014 7:58:51 AM

Research and Markets: Global STS Translation Market 2014-2018: Key Vendors are AT&T, IBM, SpeechTrans & Voxtec International

8/14/2014 6:08:08 AM

Markets and Markets : Customer Experience Management Market worth $8.39 Billion by 2019

8/14/2014 6:06:52 AM

Global STS Translation Market 2014-2018: Key Vendors are AT&T, IBM, SpeechTrans & Voxtec International

8/14/2014 5:25:30 AM

Comcast Offers up to Six Months of Complimentary Internet Service and an Amnesty Program for Low-Income Families

8/13/2014 3:38:08 PM

Speech Technology Magazine Presents Its 2014 Industry Awards at the SpeechTEK Conference

8/13/2014 11:38:17 AM

Web.com Selects Simplify Commerce as Their Payment Provider of Choice

8/13/2014 10:08:11 AM

CorvisaCloud Hires James Noah as EVP of Sales

8/13/2014 8:58:34 AM

Join LiveVox Counsel and Audit Experts for TCPA/ CFPB Chat

8/13/2014 8:08:18 AM

Sensory Announces TrulyHandsfree(TM) Voice Control Update for the NLP-5x

8/13/2014 7:58:44 AM

X Train Holdings (OTCQB: XTRN) -- Elects Ron Batory to X Train Board of Directors

8/12/2014 1:12:09 PM

Easy Solutions Delivers Record Second Quarter

8/12/2014 11:38:15 AM

Terafina Launches Its Solution on Salesforce1 AppExchange, the World's Leading Business Apps Marketplace

8/12/2014 10:58:15 AM

Apella Group helps Nutrisystem Achieve Lower Telecom Costs While Also Serving as a Trusted Technology Advisor

8/12/2014 10:38:10 AM

ClickBank® Delivers Rapid Growth in Lifestyle Category

8/12/2014 12:38:12 AM

Nuance Announces Third Quarter Fiscal 2014 Results

8/11/2014 4:38:21 PM

Opportunities Like the 2014 Customer Solutions Expo Don't Come around Very Often

8/11/2014 11:08:31 AM

SoundHound Integrated into Newest Casio G-SHOCK Bluetooth Watch Enabling Users to Search and Discover Music Directly From Their Wrist

8/11/2014 10:38:31 AM

LiveVox Receives the 2014 Communications Solutions Product of the Year Award for Its Leading Compliance Tools

8/11/2014 10:08:20 AM

NCR Silver™ Provides Small Businesses Around-the-Clock Support with Domestic Call Center

8/11/2014 8:38:36 AM

SecureKey's briidge.net Connect Service Upgraded, Now Able to Anchor Digital IDs in More than 3 Billion Consumer Devices for Strong Dynamic Authentication

8/11/2014 8:38:23 AM

blinkx Launches Skyrocket Player for Video Viewing Outside the Browser

8/8/2014 5:11:10 AM

BroadConnect Provides Video Conferencing Solutions with Innovative Features for Business Collaboration

8/8/2014 12:56:49 AM

[24]7 Bringing Omnichannel Customer Experience to SpeechTEK 2014

8/7/2014 8:59:10 AM

PhotoMedex Reports Second Quarter Financial Results

8/7/2014 8:08:24 AM

CyrusOne to House First-Ever Colocated 911-Dispatch Center

8/7/2014 7:38:25 AM

High-Five! Jellyvision's ALEX(R) Helps Adobe Reduce Tax Liability by $4.7 Million

8/6/2014 10:13:21 AM

M*Modal Partners With athenahealth to Empower Physicians With Speech-Based Clinical Documentation

8/6/2014 9:58:41 AM

Rapt Media Raises $3.1M in Venture Funding, Introduces Video-Powered Marketing Automation With New Eloqua Integration

8/6/2014 7:29:21 AM

Voltage SecureData z/Protect Provides Reliable, Standards-Based Protection of Sensitive Data on IBM Mainframes

8/6/2014 7:04:59 AM

Endsleigh Insurance Services Adopts SessionCam Session Replay to Augment Customer Service and Satisfaction Initiatives

8/6/2014 2:58:35 AM

Rosetta Stone Inc. Reports Second Quarter 2014 Results

8/5/2014 4:38:31 PM

Comcast Offers up to Six Months of Complimentary Internet Service and Amnesty Program for Low-Income Families in Colorado and across the U.S.

8/5/2014 4:08:42 PM

Comcast Offers up to Six Months of Complimentary Internet Service and an Amnesty Program for Low-Income Families in New Mexico and across the U.S.

8/5/2014 3:08:31 PM

Michigan Office of Child Support Deploys Genesys Solution to Leave No Families Behind

8/5/2014 12:38:30 PM

August 18-20 CRM Evolution Conference Agenda Takes Aim at A Moving Target

8/5/2014 11:08:34 AM

Aspect Software Named Star Performer by Speech Technology Magazine for Advances in Analytics and Multichannel Support

8/5/2014 9:28:30 AM

PatientFocus Enters into Agreement with Medical Supply Company Verus Healthcare

8/5/2014 9:08:29 AM

Interactive Intelligence Reports Second-Quarter 2014 Financial Results

8/4/2014 5:08:37 PM

Acxiom Announces First Quarter Results

8/4/2014 4:39:10 PM

The IP-PBX Phone System Providers That Are Great for Offices, Announced by Voip-Catalog.com

8/4/2014 3:47:27 PM

Comcast Offers up to Six Months of Complimentary Internet Service and an Amnesty Program for Low-Income Families

8/4/2014 11:08:41 AM

Spok Offers 9-1-1 Call Centers Solutions to Address Next-Generation Initiatives

8/4/2014 9:38:45 AM

Feature-rich Hosted PBX systems from BroadConnect Telecom to Elevate Business Communications

8/4/2014 6:30:59 AM

Avtec's Expanded Logging Recorder Compatibility Testing Program Validates Integration for IP Dispatch Environments

8/4/2014 5:58:27 AM

Nuance and Huawei Answer the Call for China Mobile Jiangsu, Delivering a More Engaging Customer Experience with Speech and Natural Language in the Call Center

8/1/2014 6:47:58 AM

Access Calgary chooses GIRO's software to optimize demand-responsive transportation services

8/1/2014 6:42:14 AM

Cisco Broadens Storage Networking Portfolio to Address Massive Data Growth across Small to Cloud-Scale Storage Networks

8/1/2014 6:36:12 AM

Aspect Software Named 2014 Stratus Award Finalist for Cloud Innovation

7/31/2014 9:58:41 AM

Most Comprehensive Version of SpeechStorm Mobile eXperience (MX) for iPhone and Android Launched; Jackson version of company's voice and mobile framework released with greater mobile functionality to improve mobile-to-contact center experience

7/31/2014 9:18:54 AM

OSF Global Services and eSkill Deliver Groundbreaking Skills Testing Application

7/31/2014 8:52:45 AM

Nuance and Huawei Answer the Call for China Mobile Jiangsu, Delivering a More Engaging Customer Experience with Speech and Natural Language in the Call Center

7/31/2014 8:38:47 AM

Enghouse Interactive Awarded 2014 Communications Solutions Product of the Year Award

7/31/2014 8:09:59 AM

Cisco Broadens Storage Networking Portfolio to Address Massive Data Growth Across Small to Cloud-Scale Storage Networks

7/31/2014 7:59:51 AM

eGain to acquire Exony to add contact center management and voice analytics

7/31/2014 4:19:17 AM

Spok Reports Second Quarter Operating Results; Board Declares Regular Quarterly Dividend

7/30/2014 4:39:09 PM

OrderDynamics Cited as a Contender in Independent Research Firm's Report on Omnichannel Order Management

7/30/2014 1:38:52 PM

Medican Enters into Letter of Intent to Restructure Its Proposed Acquisition of Canadian Medical Marijuana Business

7/30/2014 12:38:50 PM

Midstate Radiology Selects IDS Voice2Dox Speech Recognition and AbbaDox Clinical Reporting Solution

7/30/2014 11:08:53 AM

Looksery Puts a Fresh Face on Customer Service to Give Call Centers Enhanced Face-to-Face Support

7/30/2014 8:59:37 AM

eGain to Acquire Exony to Add Contact Center Management and Voice Analytics

7/30/2014 8:35:42 AM

Speech Recognition Pioneer Sensory Inc. Awarded Numerous Patents on Touchless Voice Control

7/30/2014 7:59:17 AM

eGain To Acquire Exony To Add Contact Center Management And Voice Analytics; Joint Solution Takes The Effort Out Of Implementing Omnichannel

7/30/2014 7:41:08 AM

NETSUITE ANNOUNCES NEW CUSTOMER WINS IN PET PRODUCTS INDUSTRY

7/30/2014 7:39:00 AM

Sonus Networks Reports 2014 Second Quarter Results

7/30/2014 7:38:54 AM

Pitney Bowes Announces Second Quarter 2014 Results

7/30/2014 7:38:47 AM

SpeechTEK, CRM Evolution, and Customer Service Experience Conferences Announce 2014 Keynote Speaker

7/29/2014 12:08:50 PM

Transera's Newest Customer Engagement Analyzer to Advance How Contact Centers Analyze and Derive Insights From Customer Interaction Data

7/29/2014 8:39:24 AM

Giggle Fiber Chooses GLDS' Best-of-Suite Billing and Provisioning Solutions to Power FTTH, VoIP and Internet Services

7/28/2014 7:28:37 AM

ORC Turns to SpeechStorm for Phone-based IVR Survey Solution

7/28/2014 7:07:29 AM

New White Paper on Telephone Card Payments and PCI DSS

7/24/2014 11:00:06 AM

Conexant Named a Finalist for 21st OC Tech Alliance High-Tech Awards for the Semiconductor Category

7/24/2014 9:39:03 AM

PLDT fiber expansion in Bohol to boost BPO and tourism industries

7/24/2014 5:11:52 AM

QUORUM FEDERAL CREDIT UNION CHOOSES NETSUITE ONEWORLD TO SUPPORT BUSINESS GROWTH

7/24/2014 5:11:42 AM

Turkcell Iletisim Hizmetleri A.S.: Second Quarter 2014 Results

7/23/2014 2:09:06 PM

QuickPivot(TM) Wins MITX What's Next Award for Best Marketing Automation Solution

7/23/2014 12:55:30 PM

The Best Call Center Software Providers for High Call Volume Businesses, Announced by Voxilla.com

7/23/2014 12:21:38 PM

Frontier Communications Appoints Elena Kilpatrick Vice President and General Manager of Pennsylvania Operations

7/23/2014 12:09:01 PM

MobileHelp® Receives Frost & Sullivan's 2014 North American Price Performance Value Leadership Award

7/23/2014 8:39:19 AM

CI Announces Screen Pop Premium

7/23/2014 8:39:01 AM

BroadConnect Telecom Introduces Enhanced Hosted PBX Solutions to make Business Communications More Economically Beneficial

7/23/2014 6:50:32 AM

Arise Virtual Solutions Shrinks Application Recovery Times to Minutes with Actifio Sky for Branch Office Data Management

7/23/2014 6:39:06 AM

Markets and Markets : Natural Language Processing (NLP) Market worth $9,858.4 Million by 2018

7/23/2014 6:18:17 AM

Nuance Unveils Dragon NaturallySpeaking 13 - Enabling More Accurate, Natural and Intuitive Interaction with the PC

7/23/2014 6:05:01 AM

Loway Switzerland Joins AstriCon 2014 Las Vegas as Sponsor

7/22/2014 2:16:42 PM

Lincoln Financial Group Earns Top 25 Call Center Award for Customer Service

7/22/2014 12:09:06 PM

Empirix Vaults Ahead In Conference Bridge Quality Monitoring With Innovative 'Real Voice' Testing

7/22/2014 9:39:27 AM

Spok Directions User Group Grows to 300 Members, Celebrates One-Year Anniversary

7/22/2014 9:39:22 AM

Agero, Inc. Ramps Up Hiring to Support Growing Roadside Assistance Service Business

7/22/2014 9:39:13 AM

Nuance Unveils Dragon NaturallySpeaking 13 - Enabling More Accurate, Natural and Intuitive Interaction with the PC

7/22/2014 8:39:31 AM

Easy Solutions Teams with Fundtech to Protect Against Wire Fraud

7/22/2014 8:39:16 AM

Spotlight

Learn More About Best Practices

Featured Whitepapers

Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support...

Product Showcase

Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.


IVR Featured Articles
| Industry News | Resources | RSS Feeds
Technology Marketing Corp. 1997-2014 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact Us |