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IVR Industry News

Nuance and Huawei Answer the Call for China Mobile Jiangsu, Delivering a More Engaging Customer Experience with Speech and Natural Language in the Call Center

8/1/2014 6:47:58 AM

Access Calgary chooses GIRO's software to optimize demand-responsive transportation services

8/1/2014 6:42:14 AM

Cisco Broadens Storage Networking Portfolio to Address Massive Data Growth across Small to Cloud-Scale Storage Networks

8/1/2014 6:36:12 AM

Aspect Software Named 2014 Stratus Award Finalist for Cloud Innovation

7/31/2014 9:58:41 AM

Most Comprehensive Version of SpeechStorm Mobile eXperience (MX) for iPhone and Android Launched; Jackson version of company's voice and mobile framework released with greater mobile functionality to improve mobile-to-contact center experience

7/31/2014 9:18:54 AM

OSF Global Services and eSkill Deliver Groundbreaking Skills Testing Application

7/31/2014 8:52:45 AM

Nuance and Huawei Answer the Call for China Mobile Jiangsu, Delivering a More Engaging Customer Experience with Speech and Natural Language in the Call Center

7/31/2014 8:38:47 AM

Enghouse Interactive Awarded 2014 Communications Solutions Product of the Year Award

7/31/2014 8:09:59 AM

Cisco Broadens Storage Networking Portfolio to Address Massive Data Growth Across Small to Cloud-Scale Storage Networks

7/31/2014 7:59:51 AM

eGain to acquire Exony to add contact center management and voice analytics

7/31/2014 4:19:17 AM

Spok Reports Second Quarter Operating Results; Board Declares Regular Quarterly Dividend

7/30/2014 4:39:09 PM

OrderDynamics Cited as a Contender in Independent Research Firm's Report on Omnichannel Order Management

7/30/2014 1:38:52 PM

Medican Enters into Letter of Intent to Restructure Its Proposed Acquisition of Canadian Medical Marijuana Business

7/30/2014 12:38:50 PM

Midstate Radiology Selects IDS Voice2Dox Speech Recognition and AbbaDox Clinical Reporting Solution

7/30/2014 11:08:53 AM

Looksery Puts a Fresh Face on Customer Service to Give Call Centers Enhanced Face-to-Face Support

7/30/2014 8:59:37 AM

eGain to Acquire Exony to Add Contact Center Management and Voice Analytics

7/30/2014 8:35:42 AM

Speech Recognition Pioneer Sensory Inc. Awarded Numerous Patents on Touchless Voice Control

7/30/2014 7:59:17 AM

eGain To Acquire Exony To Add Contact Center Management And Voice Analytics; Joint Solution Takes The Effort Out Of Implementing Omnichannel

7/30/2014 7:41:08 AM

NETSUITE ANNOUNCES NEW CUSTOMER WINS IN PET PRODUCTS INDUSTRY

7/30/2014 7:39:00 AM

Sonus Networks Reports 2014 Second Quarter Results

7/30/2014 7:38:54 AM

Pitney Bowes Announces Second Quarter 2014 Results

7/30/2014 7:38:47 AM

SpeechTEK, CRM Evolution, and Customer Service Experience Conferences Announce 2014 Keynote Speaker

7/29/2014 12:08:50 PM

Transera's Newest Customer Engagement Analyzer to Advance How Contact Centers Analyze and Derive Insights From Customer Interaction Data

7/29/2014 8:39:24 AM

Giggle Fiber Chooses GLDS' Best-of-Suite Billing and Provisioning Solutions to Power FTTH, VoIP and Internet Services

7/28/2014 7:28:37 AM

ORC Turns to SpeechStorm for Phone-based IVR Survey Solution

7/28/2014 7:07:29 AM

New White Paper on Telephone Card Payments and PCI DSS

7/24/2014 11:00:06 AM

Conexant Named a Finalist for 21st OC Tech Alliance High-Tech Awards for the Semiconductor Category

7/24/2014 9:39:03 AM

PLDT fiber expansion in Bohol to boost BPO and tourism industries

7/24/2014 5:11:52 AM

QUORUM FEDERAL CREDIT UNION CHOOSES NETSUITE ONEWORLD TO SUPPORT BUSINESS GROWTH

7/24/2014 5:11:42 AM

Turkcell Iletisim Hizmetleri A.S.: Second Quarter 2014 Results

7/23/2014 2:09:06 PM

QuickPivot(TM) Wins MITX What's Next Award for Best Marketing Automation Solution

7/23/2014 12:55:30 PM

The Best Call Center Software Providers for High Call Volume Businesses, Announced by Voxilla.com

7/23/2014 12:21:38 PM

Frontier Communications Appoints Elena Kilpatrick Vice President and General Manager of Pennsylvania Operations

7/23/2014 12:09:01 PM

MobileHelp® Receives Frost & Sullivan's 2014 North American Price Performance Value Leadership Award

7/23/2014 8:39:19 AM

CI Announces Screen Pop Premium

7/23/2014 8:39:01 AM

BroadConnect Telecom Introduces Enhanced Hosted PBX Solutions to make Business Communications More Economically Beneficial

7/23/2014 6:50:32 AM

Arise Virtual Solutions Shrinks Application Recovery Times to Minutes with Actifio Sky for Branch Office Data Management

7/23/2014 6:39:06 AM

Markets and Markets : Natural Language Processing (NLP) Market worth $9,858.4 Million by 2018

7/23/2014 6:18:17 AM

Nuance Unveils Dragon NaturallySpeaking 13 - Enabling More Accurate, Natural and Intuitive Interaction with the PC

7/23/2014 6:05:01 AM

Loway Switzerland Joins AstriCon 2014 Las Vegas as Sponsor

7/22/2014 2:16:42 PM

Lincoln Financial Group Earns Top 25 Call Center Award for Customer Service

7/22/2014 12:09:06 PM

Empirix Vaults Ahead In Conference Bridge Quality Monitoring With Innovative 'Real Voice' Testing

7/22/2014 9:39:27 AM

Spok Directions User Group Grows to 300 Members, Celebrates One-Year Anniversary

7/22/2014 9:39:22 AM

Agero, Inc. Ramps Up Hiring to Support Growing Roadside Assistance Service Business

7/22/2014 9:39:13 AM

Nuance Unveils Dragon NaturallySpeaking 13 - Enabling More Accurate, Natural and Intuitive Interaction with the PC

7/22/2014 8:39:31 AM

Easy Solutions Teams with Fundtech to Protect Against Wire Fraud

7/22/2014 8:39:16 AM

CI Announces High Availability

7/22/2014 8:39:05 AM

Rainmaker Systems Announces Capital Raise and New Strategic Focus

7/21/2014 6:39:05 PM

RealPage and Zillow Form New Partnership

7/21/2014 8:39:27 AM

Swivel Secure Research: Password Plague Puts US Businesses in Jeopardy

7/21/2014 6:09:10 AM

GL Announces Enhanced Protocol Simulation and Conformance Test Tool

7/21/2014 1:33:52 AM

Fortinet's FortiADC Wins TMC's 2014 Communications Solutions Product of the Year Award

7/18/2014 8:59:02 AM

Industry Focuses on Telemarketing and Online Abuse in India at Two M3AAWG-Hosted Meetings

7/17/2014 8:59:28 AM

TomTom Adds Four New Languages to Voice Maps

7/17/2014 3:09:17 AM

Call Center Software Providers With High Customer Satisfaction, Announced by CheapestVoipCalls.net

7/16/2014 4:32:45 PM

Desert Imaging Selects IDS AbbaDox RAD for Turnkey Radiology Workflow

7/16/2014 10:39:29 AM

CI Announces Q2 Milestones

7/16/2014 8:39:32 AM

Noble Systems Receives 2014 Product of the Year Award for Patented TCPA Compliance Solutions

7/15/2014 9:26:45 AM

Motorola Solutions Unveils Next Generation Voice-Directed Solution for Industrial Environments

7/15/2014 8:39:22 AM

Turkcell Announces Connected Car Platform for More Access to Information and Fun on the Go

7/14/2014 11:09:29 AM

C Spire to launch next-generation home automation, security and monitoring services

7/10/2014 12:39:45 PM

BidPal Wins Interactive Intelligence Customer Experience Makeover Contest: Contact Center Style

7/10/2014 11:39:37 AM

Votacall Receives 2014 Cloud Computing Excellence Award

7/10/2014 9:46:01 AM

COPC Inc. Announces Release 5.2 of the COPC VMO Standard

7/9/2014 5:39:39 PM

SpeechTEK 2014 Conference Agenda Will Reflect the Diversity of Speech Applications

7/9/2014 9:40:18 AM

Interactive Northwest, Inc. INI AudioForms Now Rated 'Avaya Compliant'

7/9/2014 7:35:35 AM

Smoking Vapor Set to Open Five Retail Locations Throughout Greater Phoenix

7/8/2014 3:39:44 PM

UNICOM(R) Acquires Visual and Unified Communications Solutions Business Unit

7/8/2014 2:46:18 PM

USA Mobility Announces Name Change to Spok

7/8/2014 10:39:41 AM

TransPerfect to Hire 150 Call Center Professionals

7/8/2014 9:40:20 AM

Research and Markets: Global Automotive Voice Recognition Market 2014-2018 with LumenVox, Nuance Communications, Sensory & VoiceBox Technologies Dominating

7/7/2014 6:39:43 AM

QPharma Unveils Aggregate Spend Call Center Solution

7/3/2014 5:09:51 PM

Three Call Center Software Providers That Businesses Need for High Call Volumes, Ranked by Voip-Catalog.com

7/3/2014 4:18:25 PM

BeneStream Closes $1.58 Million Investment Round for Alternative Solution That Helps Employers Meet the Affordable Care Act's Employer Mandate Requirements

7/2/2014 5:39:56 PM

Creating Better Customer Journeys is the Goal of the Customer Service Experience Conference

7/2/2014 3:09:58 PM

Research and Markets: Enterprise Priorities in Europe 2014

7/2/2014 10:10:01 AM

8x8 and Call Center IQ to Host Contact Center Industry Webinar on July 10 - 5 Ways to Boost Your Contact Center Numbers

7/2/2014 9:09:58 AM

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