Norwalk, CT (January 23, 2014) - TMC, a global, integrated media company helping clients build communities in print, in person and online announced today the winners of the 2014 CUSTOMER Product of the Year Awards.
Selected by the editors of CUSTOMER magazine, award winners represent the best, most innovative Call Center, CRM and Teleservices products and solutions released in 2014.
'The CUSTOMER Product of the Year award was established to honor those products and solutions that have truly improved the customer experience,' said Erik Linask, Group Editorial Director, TMC. 'Without a doubt, this year's winners represent some of the most innovative and useful customer experience management solutions available on the market in 2014.'
'On behalf of TMC and CUSTOMER magazine I would like to congratulate all of the winners of the 2014 CUSTOMER Product of the Year Award,' said Rich Tehrani, CEO, TMC. 'Without exception all of the winning companies have proven their dedication to quality in solutions that benefit the customers' overall experience as well as ROI for companies that use them.'
2014 CUSTOMER Product of the Year Award winners are featured in the January/February 2014 issue of CUSTOMER magazine and are listed below:
Clear C2, Inc.
VXI Global Solutions, LLC
Monet Software Inc.
Monet WFO Live - Workforce Optimization in the Cloud
Noble Systems Corporation
Intelligent Voice Automation
Epicor Software Corporation
Tigerpaw Business Suite 13
Expert Global Solutions (EGS)
Expert Business Information System (EBIS)
Mattersight® Predictive Behavioral Routing
RightAnswers Unified Knowledge Platform
Tracer & Talkument Version 7.4
Toshiba America Information Systems, Telecommunication Syste
Call Manager Mobile
Alloy Software, Inc.
Alloy Navigator Express
Aspect Workforce Mobile
Verint Systems, Inc.
Impact 360 for Back-Office Operations
Intelemedia Communications, Inc.
Leaders Choice Call Management
ForeSee SessionReplay for Mobile
ac2 Solutions, Inc.
Advanced Workforce Optimization (AWO) Portal
Calabrio Desktop Analytics
Drishti Soft Solutions Pvt. Ltd.
Coveo Website Search & Content Personalization
ePath Learning, Inc.
ePath Learning ASAP
Customer Communication Center or CCC
Nice Systems Ltd.
Customer Engagement Analytics
Connect First Safe
Transera's Customer Engagement Analyzer
HEAT Hybrid IT Service Management
Medallia Promote with TripAdvisor
Mitel MiContact Center Release 7.0
Magnetic North Software Ltd
Maximise Cloud Contact Center
ChoiceView Visual IVR
Votacall Hosted PBX & Cloud Call Center
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. NFVZone is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.
For more information about TMC, visit www.tmcnet.com.
203-852-6800, ext. 170
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