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eGain To Acquire Exony To Add Contact Center Management And Voice Analytics; Joint Solution Takes The Effort Out Of Implementing Omnichannel
[July 30, 2014]

eGain To Acquire Exony To Add Contact Center Management And Voice Analytics; Joint Solution Takes The Effort Out Of Implementing Omnichannel


(M2 PressWIRE Via Acquire Media NewsEdge) Sunnyvale, CA and Newbury, England -- eGain (NASDAQ: EGAN), a leading provider of customer engagement solutions, today announced it has signed a definitive agreement to acquire Exony Limited, an innovative contact center software provider. The acquisition extends eGains platform with contact center management, reporting and analytics capabilities.



Fortune 500 companies and global service providers rely on Exony solutions to consolidate contact center infrastructure seamlessly, manage operations and improve customer experience. Exony solutions are used by over 80 clients with contact center operations across 34 countries.

Enterprises want to implement omnichannel capabilities as they consolidate contact centers, said Ashu Roy, eGain CEO. Together, we will help clients take the effort out of omnichannel. The combination gives us increased scale and creates new opportunities to accelerate growth.


We are pleased to join the eGain team and see strong synergies in our combined voice and digital platform, said Rex Dorricott, Exony CEO.

Moreover, both eGain and Exony are strong SolutionsPlus partners of Cisco. Working as one, we will deliver even more innovative solutions to the Cisco ecosystem.

Pursuant to the terms of the share purchase agreement, eGain will acquire Exony for a purchase price of approximately $16.1 million, consisting of approximately $8.05 million payable in cash and $8.05 million payable through the issuance of 1,209,314 shares of eGain common stock (valued on a 30-day trading average prior to the agreement date). The purchase price is subject to adjustment based on Exonys working capital at the closing. The transaction is expected to close within one week. The cash portion of the transaction will be funded from eGains existing cash and its available credit facility.

Exony generated revenue of approximately $16.1 million in its fiscal year ended September 30, 2013. eGain intends to provide pro forma financial details with the release of its fiscal 2014 financial results on August 28, 2014.

For more information, visit: www.egain.com www.exony.com About eGain eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world. To find out more about eGain software, visit http://www.egain.com/products/.

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC.

To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (USA), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

Note: eGain is a registered trademark, and the other eGain product and service names appearing in this release are trademarks or service marks, of eGain. All other company names and products are trademarks or registered trademarks of their respective companies.

About Exony Exony is a world leader in helping enterprises use their customer contact and call center resources to better improve customer experience, reduce churn and increase revenue while aggressively managing productivity. The company delivers advanced analytics and management software aimed at reducing customer effort and contact center performance. Exony helps organizations to move away from legacy contact center infrastructure to consolidated cloud environments.

Freeing them up to focus on what matters: greater productivity, a better customer experience, and growing business revenue.

Headquartered in Newbury, UK, Exony has operating presence in North America, EMEA, and APAC.

To learn more about us, visit www.exony.com or call the companys offices: +1- 617-854-7486 (US), +44-(0)-1635-271555 (EMEA) eGain MKR Group Investor Relations Charles Messman, VP Finance Todd Kehrli or Jim Byers Phone: 408-636-4500 Phone: 323-468-2300 Email: [email protected] Email: [email protected] .

(c) 2014 M2 COMMUNICATIONS

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