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Centile Telecom Applications Unveils the Major New Release of Unified Communications Platform ISTRA (V9)(M2 PressWIRE Via Acquire Media NewsEdge) Sophia-Antipolis - France - - Centile Telecom Applications, Europe's leading developer of unified communications and fixed-mobile convergence platforms for operators and integrators unveils its latest innovations for its unified communications platform in ISTRA 9.0. In the hyper-fast-moving market for fixed and mobile communications, Centile Istra(TM) 9.0 offers customers the latest advances and developments in both end-user experience and the self-management of services in response to the growing market demand for simplicity and ease of use from basic telephony to unified communications, mobility, and cloud. Next Generation User Experience: Multi-screen, Multi-OS The new MyIstra application covers all the needs of enterprise users, from the basic to the very advanced. MyIstra also has its own proprietary add-on products as ACD, Call-recording, and much more. myIstra - to meet the growing number of screens (smartphones, tablets, PC, etc.) and terminal types (iPhone, Android) in businesses, MyIstra application allows users to quickly and simply access their features such as rules management (groups, forwarding and services), directory, unified messaging and presence. myIstraCollab - extension of MyIstra application allowing each user to benefit from video conferencing and screen sharing. myIstraCRM - Salesforce connector extension of MyIstra allows the integration of telephony into the portal of Salesforce CRM. The user can now make a call in one click and have client's information popping up on incoming calls to increase productivity. Operational management of services facilitated In response to market demand towards more effectiveness and ease in managing customers' base, Centile has improved its administrative portals with: myTelephony - Simplified management portal enabling, on one hand, enterprises to be independent and, on the other, operators to be more efficient in managing their customers' base. It allows, in particular, the management of users (extensions and assigned terminals), PSTN numbers, groups, sites, calling rules, welcome messages and music on hold, conference-bridge, and auto attendant. myReports - enables enterprises to measure the performance of their teams in terms of efficiency of processing incoming calls and telephony consumption. The interface provides statistical reports based on call tickets generated by the ISTRA platform. myServicePlan - enables operators to easily define and modify their service offerings through the concepts of feature packs and Try & Buy. This concept of pack allows for instance to monitor services such as boss/secretary filtering, conference, pre-announcement, integration with Salesforce CRM, and collaboration. Bertrand Pourcelot, Director General at Centile Telecom Applications points out: "This major new version (V9.0) of our Centile ISTRA platform is an important milestone in our overall platform development, reflecting our innovation, growth and maturity in response to the very positive market trend towards the cloud, mobility and UC. This version is the result of a huge collaborative effort between Centile, our customers with input from industry experts. The response thus far from our V9.0 deployments has been overwhelmingly favorable!" About Centile Telecom Applications Centile Telecom Applications is the leading European developer of unified communications platforms for operators and integrators. The Centile Any3 architecture - Any service, over Any network, on Any terminal - addresses the needs of businesses and operators seeking to deliver advanced professional communications services to fixed and mobile users independent of the device they're using or the network they're connected to. In the fast-moving market for fixed and mobile communications, Centile Istra solutions offer customers the flexibility and agility to rapidly develop innovative new services in response to ever-changing customer requirements http://www.centile.com. Media contacts Centile Telecom Applications SAS Agence Scenarii Estelle de Bure [email protected] Tel +33 1 55 60 20 44 Centile Telecom Applications SAS Karine Mrouze MarCom Manager [email protected] Tel : +33 4 97 23 12 65 . (c) 2014 M2 COMMUNICATIONS |