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Transera's Analytics-driven Customer Engagement (ACE) Receives 2014 CUSTOMER Contact Center Technology Award
[November 05, 2014]

Transera's Analytics-driven Customer Engagement (ACE) Receives 2014 CUSTOMER Contact Center Technology Award


SUNNYVALE, Calif. --(Business Wire)--

Transera (News - Alert) announced today that TMC, a global, integrated media company, has named Analytics-driven Customer Engagement (ACE) as a 2014 CUSTOMER Contact Center Technology Award winner presented by TMC's CUSTOMER magazine.

"This recognition for Transera's ACE by CUSTOMER Magazine validates our mission to elevate how contact centers of any size view and interact with their customers," said Prem Uppaluru (News - Alert), Transera CEO and Co-Founder. "We are continuing to drive innovation in contact center technology, to help businesses around the world deliver superior customer service."

Built for the cloud, Transera's ACE creates customer interaction records and agent activity records by connecting data from disparate contact center systems. Through a combination of Software-as-a-Service, customer-ready applications (for segmenting, profiling, visualizing and analyzing the data) and Analytics-as-a-Service data science, ACE identifies the customer behaviors and agent activities that create positive business outcomes. ACE then uses these insights to recommend and automate system and agent behavior changes that increase sales conversions, revenues, customer satisfaction and first call resolutions.

"Congratulations to Transera for being granted a 2014 CUSTOMER Contact Center Technology Award. Analytics-driven Customer Engagement has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience," said Rich Tehrani, CEO, TMC (News - Alert). "We're pleased to recognize this achievement."

This ninth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies hat have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.



About Transera Inc.

Transera makes sense out of diverse customer interaction data so that sales, marketing and customer service and support organizations can increase sales, retain customers and improve customer satisfaction through improved customer experiences. A pioneer in cloud-based analytics-driven systems for contact centers, Transera brings data together in the cloud from automated call distributor (ACD) applications, interactive voice response (IVR) systems, customer relationship management (CRM) applications and other customer data sources such as demographic services so that contact centers can analyze, understand, manage and automate customer interactions in new and innovative ways. www.transerainc.com.


About CUSTOMER

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC:

TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk (News - Alert) World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications (News - Alert) Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information


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