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inContact Announces First 2015 Release of Award-Winning Cloud Contact Center SoftwareSALT LAKE CITY, May 19, 2015 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces the market availability of a major new release of its award-winning cloud contact center platform. The latest inContact release is driven by customer needs within enterprise service operations and the increasing importance of unified customer journey management. "With this new release, we are building on our framework and support of contact centers as the vital link for managing the customer journey," said Paul Jarman, inContact CEO. "As customers interact with companies they expect multichannel, personalized experiences that are connected throughout the journey. Cloud technology is well-suited to the task due to its agility, openness and flexibility as companies envision the desired journey for their customers." Highlights of the 2015 release include:
About inContact inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,200 cloud contact center instances. To learn more, visit www.incontact.com. Logo - http://photos.prnewswire.com/prnh/20120216/LA54560LOGO
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/incontact-announces-first-2015-release-of-award-winning-cloud-contact-center-software-300085766.html SOURCE inContact |