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IntelePeer Introduces Atmosphere® Scripting and Order Entry for Call Centers and EnterprisesIntelePeer (News - Alert), the Cloud Communications Company, today announced that it has expanded its Atmosphere® portfolio with the launch of a new scripting and order entry application for call centers and enterprises that want to increase sales or customer service results. "Businesses and call centers in direct response have long needed a scripting solution that is designed to be truly user friendly," said Denise Deptula, Senior Product Manager, IntelePeer. "Atmosphere® Scripting and Order Entry is the first of its kind as it requires absolutely no programming, giving users the autonomy to create and distribute scripts immediately without requiring IT resources and support. And because it is call agnostic with ACD and call routing systems, it can be used in any environment." IntelePeer acquired the Atmosphere® platform from Advantone in 2015. A leading technology service provider for the direct response industry and others, Advantone's feature-rich solutions were designed to improve contact centers' customer experience. Atmosphere® Scripting and Order Entry is the latest addition to IntelePeer's Atmosphere® contact center management platform, which delivers cost effective, flexible and competitive edge services including IVR, Virtual Automated Call Distributor (VACD), Virtual Predictive Dialer (VPD), Cloud Routing, and SMS/Email applications. When used in conjunction with IntelePeer's other features, Scripting and Order Entry is a turnkey solution. However, as it was designed as an agnostic solution, Scripting and Order Entry can easily be used with any ACD or call routing system. Atmosphere® Scripting and Order Entry benefits include:
Intelepeer Atmosphere® Scripting and Order Entry is currently available. Demonstrations will be provided at booth #419 at Response Expo in San Diego, CA (News - Alert) (April 26 - 28, 2016). About IntelePeer IntelePeer is a leading provider of on-demand, cloud-based business communication solutions. Delivering high-quality HD voice, messaging and contact center solutions for enterprises and contact centers, IntelePeer's CoreCloudTM SIP services and Atmosphere® platform delivers an unprecedented level of simplicity, analytics, savings and control. Designed to keep pace with rapidly evolving business needs, CoreCloud™ SIP combines the highest quality, reliability and security in easily deployed solutions. The Atmosphere® platform delivers cost effective, competitive-edge services including IVR, Virtual Automated Call Distribution (VACD), Virtual Predictive Dialer (VPD), Cloud Routing, and SMS/Email applications. For more information visit: www.intelepeer.com and follow on Twitter. View source version on businesswire.com: http://www.businesswire.com/news/home/20160426005496/en/ |