Systems Inc. (Nasdaq: VRNT) today announced a global partnership
Guru, a Communications Integration™ provider, in which
Content Guru will deliver Verint customer engagement solutions-including
workforce optimization and speech analytics-as an integrated customer
engagement suite in the cloud. In addition, Verint's digital first
engagement management solution for government and public sector
applications has been fully integrated with Content Guru's storm®
cloud customer engagement platform.
Content Guru's storm
platform is a feature-rich, multi-channel customer engagement hub and
CCaaS (Contact Center as a Service) solution that delivers inbound and
outbound interactions, including iACD® (intelligent Automated
Contact Distribution) to organizations of all sizes to enhance customer
experience delivery. Verint Workforce
Optimization™ (WFO) and Speech
Analytics™ are now available to organizations worldwide
via the Content Guru storm cloud platform. With a single user
interface and unique business process workflows, Verint WFO features
functionality for call recording, quality management, workforce
management, performance management, elearning, coaching, and desktop and
process analytics, as well as speech analytics.
Leveraging the WFO and analytics solutions, organizations can capture
and analyze customer interactions, journeys and sentiments across
channels to enhance the quality and security of interactions, drive
deeper engagement with customers and employees, improve internal
processes and compliance, uncover business trends, and heighten
productivity and performance.
Content Guru also now supports the Verint digital
first engagement management solution as a fully-integrated part of
its storm cloud platform. This suite from Verint includes a full
range of digital and non-digital channels for both self and assisted
service interactions. Designed specifically for government and public
sector organizations, the digital first solution helps serve citizens
more effectively in digital self-service, digital-assisted service and
human-assisted service scenarios through integrated case management,
business process management, knowledge management, real-time analytics
and social media capabilities.
Global Consumer Organization Leverages Verint/Content Guru in the
Following the start of the partnership in October 2016, a major global
consumer service organization already using Verint's WFO solution took
advantage of the new combined offering, migrating to a cloud-based iACD
by way of the private cloud hosted by Content Guru. This transition to
the cloud is helping the service company gain efficiencies in its
contact center, branch, marketing, customer care and back-office
operations, as well as help reduce risk and overall operating costs.
John Rees, CCO, Content Guru, comments, "Workforce Optimization is an
essential part of customer engagement, and we are proud to be partnered
with a market leader like Verint. The solution is part of a feature-rich
platform and its integration complements storm's built-in
customer engagement facilities extremely well, enabling administrators
to better manage workforce distribution, while also enhancing quality
management capabilities. Organizations looking to deliver a
fully-effective customer experience should leverage best-in-class,
compatible components across every area, as only a truly joined-up
experience can enhance the levels of customer engagement expected by
today's consumers. This is equally true in the public sphere, which is
why we're excited to support Verint's digital first engagement
management solution on our storm platform, giving citizens the
flexibility to communicate more efficiently and effectively with public
sector and government organizations via their preferred channels."
John Bourne, senior vice president, global channels and alliances at
Verint, adds, "Verint is pleased to be partnered with Content Guru.
Through its cloud ACD and our multi-tenanted workforce and customer
engagement solutions, organizations of all sizes can achieve their most
important business objectives-from increasing employee and customer
experiences to enhancing loyalty, and from driving revenue to lowering
the cost of service delivery."
About Content Guru
Content Guru delivers Communications Integration™ (CI)
services, connecting people and devices to information systems through
its storm platform. The company was founded in 2005 in the heart
of Europe's Tech Valley in Bracknell, Berkshire, to provide cutting-edge
communications services through a cloud-based delivery model. Its
clients include large enterprise and government organizations throughout
a huge range of sectors, including financial services, online, retail,
travel and utilities. Learn more about Content Guru's customer
engagement hub at www.contentguru.com.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and compliance.
Today, more than 10,000 organizations in approximately 180
countries-including over 80 percent of the Fortune 100-count on
intelligence from Verint solutions to make more informed, effective and
timely decisions. Learn more about how we're creating A Smarter World
with Actionable Intelligence® at www.verint.com.
This press release contains "forward-looking statements," including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2016, our Quarterly Report on
Form 10-Q for the quarter ended October 31, 2016, and other filings we
make with the SEC. The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE,
CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG,
CONTACT SOLUTIONS, OPINIONLAB, CUSTOMER ENGAGEMENT SOLUTIONS, ENTERPRISE
INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE
CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE,
ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or
registered trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170130005007/en/
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