TMCNet:  Verint Announces Packaged Workforce Optimization Solutions Designed Specifically for Mid-Sized Contact Centers

[June 12, 2017]

Verint Announces Packaged Workforce Optimization Solutions Designed Specifically for Mid-Sized Contact Centers

Verint® Systems Inc. (Nasdaq: VRNT) today announced the availability of its workforce optimization offerings for businesses with small and medium-sized contact center operations. Available either in the cloud or on-premises, the mid-market offerings include best-of-breed capabilities across Verint Workforce Optimization solutions.

Through its mid-market solutions for Workforce Optimization (WFO), Quality Management (QM) and Workforce Management (WFM), Verint (News - Alert) makes key, award-winning functionality readily available to mid-market contact centers at attractive price points. These powerful, easy-to-use software and services packaged solutions include fully-unified WFO software, a single user interface and unique business process workflows right out-of-the-box. In addition, other Verint solutions-such as Analytics-Driven Quality, Speech Analytics, Desktop and Process Analytics and Knowledge Management-can be added and licensed by individual product.

Designed to help ensure simplified, rapid deployment, the Verint mid-market solutions integrate with all leading automatic call distributors (ACDs), providing channel partners with maximum flexibility and giving organizations even more options and choice of integrated platforms. Leveraging these solutions, businesses can gain greater insight and achieve better outcomes for enhancing customer interactions and experiences, heightening engagement, improving processes, optimizing workforce performance and managing costs.

Mid-Market Solution Packages

Verint mid-market solutions include robust functionality, an intuitive interface and streamlined navigation to drive maximum uptake and usage and help ensure a lower total cost of ownership. Solution packages* include:

  • Verint Quality Management helps contact centers move away from random call sampling by efficiently selecting and evaluating large numbers of interactions across business channels based on business drivers and relevance, employee performance and customer input.
  • Verint Workforce Management provides an easy-to-use, web-enabled solution that simplifies the complex task of staff forecasting and scheduling, without the expense and administrative burden of thick-client solutions.
  • Verint Workforce Optimization allows organizations to enhance business performance and the customer experience using QM, WFM, performance management and elearning capabilities to enable effective staff scheduling, the capture and analysis of customer interactions, the ability to manage and measure employee performance against goals, and the need to deliver targeted learning and development for skill enhancement and employee development.


Verint has formed an extensive network dedicated to support the mid-market through channel partners serving the contact center market.

"Verint continues to advance its commitment to organizations with contact centers of all sizes, and is uniquely positioned for the growth opportunity in the mid-market through our extensive partner network and cloud-based, ACD-neutral packaged solutions," says Nancy Treaster, SVP and general manager, strategic operations, Verint. "Strong reseller relationships are an integral part of our strategy for growth, and we recognize that our partnerships are a critical path to key end users in both geographic and vertical markets."

About Verint Systems Inc.

Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in approximately 180 countries-including over 80 percent of the Fortune 100-count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we're creating A Smarter World with Actionable Intelligence® at www.verint.com.

*The Verint mid-market solutions packages became generally available in the first quarter of this year.

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2017, and other filings we make with the SEC (News - Alert). The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR (News - Alert)-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.


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