|[June 12, 2017]
Verint Announces Packaged Workforce Optimization Solutions Designed Specifically for Mid-Sized Contact Centers
Systems Inc. (Nasdaq: VRNT) today announced the availability of its
workforce optimization offerings for businesses with small and
medium-sized contact center operations. Available either in the cloud or
on-premises, the mid-market offerings include best-of-breed capabilities
Workforce Optimization™ solutions.
Through its mid-market solutions for Workforce Optimization (WFO),
Quality Management™ (QM) and Workforce Management™
(WFM), Verint (News - Alert) makes key, award-winning functionality readily available
to mid-market contact centers at attractive price points. These
powerful, easy-to-use software and services packaged solutions include
fully-unified WFO software, a single user interface and unique business
process workflows right out-of-the-box. In addition, other Verint
solutions-such as Analytics-Driven Quality™, Speech Analytics™,
Desktop and Process Analytics™ and Knowledge Management™-can
be added and licensed by individual product.
Designed to help ensure simplified, rapid deployment, the Verint
mid-market solutions integrate with all leading automatic call
distributors (ACDs), providing channel partners with maximum flexibility
and giving organizations even more options and choice of integrated
platforms. Leveraging these solutions, businesses can gain greater
insight and achieve better outcomes for enhancing customer interactions
and experiences, heightening engagement, improving processes, optimizing
workforce performance and managing costs.
Mid-Market Solution Packages
Verint mid-market solutions include robust functionality, an intuitive
interface and streamlined navigation to drive maximum uptake and usage
and help ensure a lower total cost of ownership. Solution packages*
Quality Management helps contact centers move away from random
call sampling by efficiently selecting and evaluating large numbers of
interactions across business channels based on business drivers and
relevance, employee performance and customer input.
Workforce Management provides an easy-to-use, web-enabled solution
that simplifies the complex task of staff forecasting and scheduling,
without the expense and administrative burden of thick-client
Workforce Optimization allows organizations to enhance business
performance and the customer experience using QM, WFM, performance
management and elearning capabilities to enable effective staff
scheduling, the capture and analysis of customer interactions, the
ability to manage and measure employee performance against goals, and
the need to deliver targeted learning and development for skill
enhancement and employee development.
Verint has formed an extensive network dedicated to support the
mid-market through channel partners serving the contact center market.
"Verint continues to advance its commitment to organizations with
contact centers of all sizes, and is uniquely positioned for the growth
opportunity in the mid-market through our extensive partner network and
cloud-based, ACD-neutral packaged solutions," says Nancy Treaster, SVP
and general manager, strategic operations, Verint. "Strong reseller
relationships are an integral part of our strategy for growth, and we
recognize that our partnerships are a critical path to key end users in
both geographic and vertical markets."
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and compliance.
Today, more than 10,000 organizations in approximately 180
countries-including over 80 percent of the Fortune 100-count on
intelligence from Verint solutions to make more informed, effective and
timely decisions. Learn more about how we're creating A Smarter World
with Actionable Intelligence® at www.verint.com.
*The Verint mid-market solutions packages became generally available in
the first quarter of this year.
This press release contains "forward-looking statements," including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017, our Quarterly Report on
Form 10-Q for the quarter ended April 30, 2017, and other filings we
make with the SEC (News - Alert). The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
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SUNTECH, and VIGIA are trademarks or registered trademarks of Verint
Systems Inc. or its subsidiaries. Other trademarks mentioned are the
property of their respective owners.
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