Systems Inc. (Nasdaq: VRNT) today announced that it received Frost &
Sullivan's 2017 Asia Pacific Customer Contact Optimization Solutions
Vendor of the Year Award. This marks the fourth year that Verint has
been recognized in the firm's APAC best practices awards, reinforcing
its continued commitment and focus on helping customers achieve their
business goals through the use of innovative customer
engagement optimization solutions.
The vendor of the year award recognizes Verint's strong performance in
key Frost & Sullivan benchmarking criteria that include revenue and
revenue growth, market share and market share growth, portfolio and
other key achievements.
In addition, Frost & Sullivan's latest market share report titled Asia
Pacific Contact Center Applications Market-released in June
2017-distinguished Verint's top leadership positions in several regional
and segment categories, including:
Held annually, the awards program identifies superior performance by
companies in a range of industries in Asia Pacific. Commenting on the
awards, Krihna Baidya, head of customer contact research, ICT Practice
- Asia Pacific at Frost & Sullivan says, "Verint dominates the customer
contact optimization solutions domain with a market share of 40 percent
in APAC, leading in the Quality Monitoring and Workforce Management
applications segments. The vendor has focused on strengthening its
analytics solutions capabilities to meet clients' needs for proactive
customer engagement and enhancing customer loyalty, while also
maximizing business revenue."
"We're pleased to be honored again as a best-in-class provider in Frost
& Sullivan's 2017 Best Practices Awards for customer engagement
optimization-as well as recognized for being named the largest contact
center vendor in the APAC region for the first time. Our ongoing
leadership also continues in the quality monitoring and workforce
management solution categories," says Ady Meretz, president, Verint,
Asia Pacific. "These distinctions go hand-in-hand with what we're seeing
in working with our customers: a continuing shift in focus away from an
ACD-centric approach to a customer experience-centric approach. This
reinforces the attention on the applications around customer and
employee analytics across all interaction channels to drive desired
customer and business outcomes."
To learn more about Verint, click
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and compliance.
Today, more than 10,000 organizations in approximately 180
countries-including over 80 percent of the Fortune 100-count on
intelligence from Verint solutions to make more informed, effective and
timely decisions. Learn more about how we're creating A Smarter World
with Actionable Intelligence® at www.verint.com.
This press release contains "forward-looking statements," including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017, our Quarterly Report on
Form 10-Q for the quarter ended April 30, 2017, and other filings we
make with the SEC. The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE,
CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG,
CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS,
CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA,
EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO,
SUNTECH, and VIGIA are trademarks or registered trademarks of Verint
Systems Inc. or its subsidiaries. Other trademarks mentioned are the
property of their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170706005200/en/
[ Back To CustomerZone360's Homepage ]