WILMINGTON, Del., Aug. 29, 2017 /PRNewswire/ -- Tunnel announces its commercial availability of its SMS agent interaction platform, geared towards enterprise messaging and call center customers. Tunnel provides solutions for the customer contact center market that enhance customer support productivity, giving call centers a platform to communicate with customers through SMS. The software incorporates text messaging services and SMS ACD for businesses. The full UI/UX interface allows agents and administrators to manage inbound text messaging campaigns and message enablement within the cloud. It is optimized using a simple agent interaction interface with call treatment functionalities, leaving behind complex APIs. Unlike traditional telecom vendors who provide limited service or SMS APIs, Tunnel's services are based on rules, regulations, and privacy to protect consumers and businesses alike. The software offers a reactive chat agent as well as privacy, profanity, and phrase filters to protect against consumer spam. Tunnel increases the efficiency within the call centers by allowing agents to chat with multiple customers simultaneously. It's built from the ground up as an all-inclusive inboud text-messaging platform designed by call center and telecom experts.
The team members, who have built thousands of call center seats and operated one of the first hosted voice ACD in the country, understand the process and problems associated with the industry. The product is built to encapsulate all their experience and expertise into one single messaging platform. Tunnel is ready to handle any issues in the next generation of texting, allowing business owners to put their mind at ease and focus on other areas of their businesses. "I personally believe in delivering a stellar product that is efficient, easy to use, and has a fast entry to the market of call treatment. It takes less than 5 minutes to set up and go live," said Kent Charugundla, CEO of Tunnel, Inc. "At the end of the day it's all about agent interface, compliance, and effortless call treatment functionalities." The software was designed to be simple with the right features. There are no long-term agreements or contracts. The pricing is pay-as-you-go with no commitments. Tunnel is dedicated to making it as easy as possible for businesses to stay within regulation while maintaining their relationship with their customers in a frustration-free manner.
About Tunnel: Tunnel is a B2B service provider, creating text-based solutions for the customer support and contact center market with CRM. The technology can be used to enhance businesses through the use of mobile messaging on a simple web-based software with easy-to-use tools for SME and Enterprise customer call centers. Similar to legacy voice-based call centers, we offer all support and agent windows to enable direct agent communication with the end user in SMS/text format, the preferred method of communication in today's generation. It has become easier than ever to communicate with your customers through the medium that your customers understand.
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SOURCE Tunnel, Inc.
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