[January 23, 2018] |
|
Panasonic Announces Strategic Alliance with CyTrack to Improve Customer Experience
Panasonic
System Communications Company of North America, Division of
Panasonic (News - Alert) Corporation of North America, today announced a strategic
alliance with CyTrack to offer the CyTrack Customer Experience
Solutions, a suite of contact center solutions designed to provide
customers with powerful insight, reports around system performance,
service levels and staff efficiency, and communication integrations for
SMS, chat and voice tools. The relationship allows for seamless
integration between CyTrack's Customer Experience technology and
Panasonic's business communication servers, allowing businesses to
respond efficiently to customers across a broad range of channels.
Leveraging a user-configurable interface, businesses can set targets or
thresholds, track performance in real-time and better predict key
business outcomes by leveraging actionable data from these solutions.
The combined package delivers powerful metrics that help businesses
increase productivity and customer service, grow profitability by
tracking and controlling costs and improve employee accountability.
CyTrack Customer Experience Solutions are available in software and
hardware models through Panasonic's authorized unified communications
distributors and are compatible with Panasonic business communication
servers.
"In today's fast-paced business landscape, companies require elevated
services and experiences, enabling them to swiftly and professionally
respond to customers across a number of channels, including voice, chat
and SMS," said Oliver Bodden, product manager of unified communications
at Panasonic System Communications Company of North America. "We're
proud to partner with CyTrack to deliver actionable measurement tools
and real-time information paired with best-in-class telephony systems
that will improve efficiency and performance for our customers, ensuring
they better measure key business metrics and meet their unified
communications goals."
"According to Forrester (News - Alert), 72 percent of businesses say that improving
customer experience is their top priority yet customers increasingly
demand better, faster and more efficient customer service," said Nick
Milan, Managing Director of CyTrack. "We have a successful partnership
with Panasonic in many areas around the world including Asia, Middle
East and Europe and we now look forward to delivering results for
customers and the partner network in North America"
Key Solutions:
-
Using CyReport and CyReport ACD, businesses are able to track
real-time performance statistics and can be alerted of statistical
changes through multiple channels. Additionally, CyReport and CyReport
ACD offer up to 60 powerful reports for system, team and individual
performance evaluation.
-
CyCC, an advanced omni-channel and social networking contact
center, offers work flow management capabilities to keep customers
informed, redce abandon rates and deliver calls to the customer
service agents who have the relevant experience to meet the customer's
needs.
-
Technical support will be handled by CyTrack through an online
support portal, which allows users to create support tickets and
review their progress at any time, and knowledge base and community
features, which allow users to obtain quick answers to a number of
frequently-asked questions.
For more information about the CyTrack Customer Experience Solutions,
please visit http://business.panasonic.com/applications.
Panasonic Solutions for Business Panasonic delivers
game-changing technology solutions that deliver a customized experience
to drive better outcomes-for our customers and our customers' customers.
Panasonic engineers reliable products and solutions that help to create,
capture and deliver data of all types, where, when and how it is needed.
The complete suite of Panasonic professional solutions for government
and commercial enterprises of all sizes addresses unified business
communications, mobile computing, security and surveillance, retail
point-of-sale, office productivity, visual communications (projectors,
displays, digital signage) and HD video production. Panasonic solutions
for business are delivered by Panasonic System Communications Company of
North America, Division of Panasonic Corporation of North America, the
principal North American subsidiary of Panasonic Corporation.
All brand and company/product names are trademarks or registered
trademarks of the respective companies. All specifications are subject
to change without notice. Information on Panasonic solutions for
business can be obtained by calling 877-803-8492 or at us.panasonic.com/business-solutions/.
About Panasonic Corporation of North America Newark,
NJ-based Panasonic Corporation of North America is a leading technology
partner and integrator to businesses, government agencies and consumers
across the region. The company is the principal North American
subsidiary of Osaka, Japan-based Panasonic Corporation and leverages its
strengths in Immersive Entertainment, Sustainable Energy, Automated
Supply Chains and Connected Solutions to provide secure and resilient
integrated solutions for B2B customers. Panasonic was highlighted in
Forbes Magazine's Global 2000 ranking as one of the Top Ten Best
Regarded Companies for 2017. The ranking is based on outstanding scores
for trustworthiness, honesty with the public and superior performance of
products and solutions. Learn more about Panasonic's ideas and
innovations at: PanasonicMovesUs.com.
Connect with Panasonic: Twitter,
LinkedIn,
Google
Plus, Facebook,
YouTube
About CyTrack CyTrack Intelligence Systems Pty Ltd is a
Microsoft (News - Alert) Gold independent software vendor (ISV) and Panasonic certified
Gold PSDN global partner that builds, develops and sells enterprise
software. The company distributes in over 30 countries worldwide with
global headquarters in Gold Coast, Queensland, Australia. CyTrack
improves services, increases productivity and saves costs for businesses
worldwide through effective customer experience, interaction &
communication technology. CyTrack enables smarter engagement and
collaboration with customers via omni channel contact center, unified
communications, business intelligence reporting and business process
automation & integration. CyTrack was selected Winner 2016 Microsoft
Australia Partner Awards 'Excellence in Industry and Platform
Innovation' Finalist in 2015 for 'Technology for Social Impact' and 2014
Finalist for 'Application Development Partner of the Year'. https://www.cytrack.com
View source version on businesswire.com: http://www.businesswire.com/news/home/20180123005851/en/
[ Back To TMCnet.com's Homepage ]
|