NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that a global consumer electronics powerhouse, that ranks in
the top global brands and the top most respected companies, has selected
NICE inContact CXone. The company is moving more than 500 agents to the
modern CXone cloud customer experience platform, which will replace an
outdated premises-based system.
CXone Omnichannel Routing enables the company to meet its objectives to
transform customer experience and reduce customer effort by empowering
true omnichannel experiences, and providing modern self-service options.
By delivering a unified, personalized view of each customer, expanding
reporting capabilities and improving cost effectiveness, CXone addresses
challenges the company faced with inflexible on-premises technology.
CXone was identified as the superior solution for breadth of tools, ease
of use and NICE inContact's proven cloud industry experience.
NICE inContact CXone Omnichannel Routing empowers companies to
seamlessly connect customers to the right agent across any channel and
optimize the customer experience across all channels. It met the
customer's wish list for tools while demonstrating outstanding ease of
use - the customer found Automatic Contact Distributor (ACD) /
Interactive Voice Response (IVR) customization easier and simpler than
Large contact centers are increasingly turning to NICE inContact CXone
to transform customer experiences based on its proven scalability,
reliability, security and functionality. CXone is an extensible, elastic
open cloud platform that provides flexibility, enables integration with
CRM, other enterprise data and systems or custom applications, and
supports rapid and ongoing innovation to differentiate service
offerings. Customers who select NICE
inContact CXone are looking for a robust contact center
solution to help them win in the experience economy by delivering
exceptional customer and agent experiences that attract and retain
customers and grow revenue. CXone is an integrated and open cloud
customer experience platform which enables customer service agents to
respond faster and act smarter, delivering a smooth omnichannel customer
experience. CXone brings together Omnichannel Routing, Workforce
Optimization, Analytics and Automation and Artificial Intelligence on
one enterprise-grade, cloud native platform.
"We're delighted CXone was chosen by a world-leading technology
innovator and venerated global brand. To compete and grow in the
experienc economy of rising expectations and constant change,
organizations are looking to transform exceptional customer experiences
into market share gains. Companies need a flexible technology platform
that is agile and easy to use within customer experience functions,"
said Paul Jarman, CEO of NICE inContact. "CXone empowers organizations
with all the tools and resources they need to provide fast and smart
omnichannel customer service, helping them achieve their business goals."
NICE inContact CXone is the leading cloud customer experience platform.
Only CXone unifies Omnichannel Routing, Omnichannel Analytics, Workforce
Optimization, and Automation & Artificial Intelligence - providing a
seamless customer and agent experience - as part of one
enterprise-grade, cloud native platform. With its Open Cloud Foundation,
CXone powers rapid innovation via open APIs, leading scalability and
reliability (guaranteed 99.99 percent uptime), and carrier-grade
connectivity (guaranteed voice quality).
About NICE inContact
NICE inContact is the cloud contact center software leader with the
world's No. 1 cloud customer experience platform. NICE inContact CXone™
combines best-in-class Omnichannel Routing, Workforce Optimization,
Analytics, Automation and Artificial Intelligence on an Open Cloud
Foundation. NICE inContact's solution empowers organizations to provide
exceptional customer experiences by acting smarter and responding faster
to consumer expectations. NICE inContact's DEVone developer program is
the industry's largest partner ecosystem, providing applications from
partner companies on the CXexchange marketplace that are designed to
integrate with CXone.NICE inContact is recognized as a market leader by
Gartner, Ovum, IDC, Frost & Sullivan, and DMG. www.niceincontact.com
NICE inContact is part of NICE (Nasdaq: NICE), the world's
leading provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions based on
advanced analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
This press release contains forward-looking statements as that term
is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Paul Jarman are
based on the current beliefs, expectations and assumptions of the
management of NICE Ltd. (the Company). In some cases, such
forward-looking statements can be identified by terms such as believe,
expect, may, will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but
not limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms)
potentially impacting our business and financial condition; competition;
changes in technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products, technologies
and personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly enacted
or modified laws, regulation or standards on the Company and our
products. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports
filed from time to time with the Securities and Exchange Commission,
including the Company's Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update
or revise them, except as required by law.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180404005191/en/
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