Inc. (NASDAQ: FIVN), a leading provider of cloud contact center
software for the enterprise contact center market, today announced a
large educational assessment organization has selected Five9 to move
their 550 concurrent contact center agents from an on-premise solution
to the cloud.
The company's previous on-premise provider was unable to integrate with
their cloud CRM solution, and they were unable to easily make changes or
new configurations within the system. After evaluating various cloud
solutions, the company chose Five9 for the core application set of ACD
and IVR, deep CRM integration with Oracle Service Cloud, and ability to
provide an end-to-end WFO solution, including WFM, QM, and Analytics. In
addition, this customer will utilize Visual IVR, visual customer
feedback applications, and platinum MPLS agent-connect service for
guaranteed voice quality.
The company's inbound call center made up of 550 concurrent agents
primarily uses Five9 to take calls from students who are scheduling a
test, seeking to receive test scores, or reporting test times. It was
imperative to have seamless interactions with the students in order to
facilitate 50 million tests conucted in over 180 countries for the
large nonprofit company.
"We are continually seeing enterprises, across all segments, realizing
the benefits of digital transformation by migrating their contact
centers to the cloud," said Dan Burkland, President, Five9. "A key
attribute of cloud contact centers is having the ability to integrate
with existing CRM systems and other applications to fit within the needs
of the business."
Engage with us @Five9, LinkedIn, Facebook, Blog.
Five9 is a leading provider of cloud software for the enterprise contact
center market, bringing the power of the cloud to thousands of customers
and facilitating more than three billion customer interactions annually.
Since 2001, Five9 has led the cloud revolution in contact centers,
helping organizations transition from legacy premise-based solutions to
the cloud. Five9 provides businesses with cloud contact center software
that is reliable, secure, compliant and scalable, which is designed to
create exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information visit www.five9.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180410005585/en/
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