DUBLIN, Aug. 31, 2018 /PRNewswire/ --
The "Unified Communications Market Size, Share & Trends Analysis Report By Product (On-premise, Cloud-based/Hosted), By Application (Enterprises, Education, Government, Healthcare), And Segment Forecasts, 2018 - 2024" report has been added to ResearchAndMarkets.com's offering. The global unified communications market size is expected to reach USD 143.49 billion by 2024, exhibiting a CAGR of 16.8% during the forecast period.Expansion of organizations in international markets and growing need for real-time and efficient communication systems is expected to augment industry growth over the next few years.Global institutional and government initiatives supporting the introduction of unified communication deployment across various industry sectors is expected to positively impact market growth. Technological advancements and surging adoption of cloud computing technologies are expected to drive demand for hosted UC solutions. Cloud-based systems are easier to maintain and provide fast and seamless communication capabilities at minimal capital expenditure. Characterized by an OPEX model and featuring quick implementation, flexibility, and automated upgrades, it is also particularly well suited for small and medium enterprises (SMEs).Increased deployment of Artificial Intelligence (AI) assistants such as Cortana, Siri, and Alexa to predict consumer behavior and guide customer service to solve a problem is also projected to benefit the market. Such virtual assistants are expected to witness greater deployment of bots as an authentic alternative to human interaction for customer service. Additionally, merging of traditional telecom and IT functions along with emergence of convergence has enabled several businesses to become familiar with UC and Voice over Internet Protocol (VoIP) concepts.Furthermore, enterprises are planning to converge their unified communication applications around a single vendor, with most choosing Microsoft Corporation and Cisco Systems, Inc. For instance, Comcast Business has offered integration between its cloud phone service, business voice edge, and Microsoft Office 365, making it possible for Office 365 to receive or initiate calls from Outlook. This integration has allowed users to make phone calls while responding to an email.Moreover, emergence of Web Real-Time Communication (WebRTC) technology has enabled users to join web conferences or make calls without needing to download any plug-ins or additional software. WebRTC intends to offer economical real-time communication options with less of human resource investment. WebRTC surpasses web conferencing and VoIP by offering click-to-call capabilities as witnessed on Amazon's Mayday button, which enables visitors to make free video or voice calls directly to a business through the Internet browser.Further key findings from the report suggest:
Key Topics Covered: Chapter 1. Methodology and Scope1.1. Research methodology1.2. Research scope and assumptions1.3. List of data sourcesChapter 2. Market Snapshot2.1. Unified communications - Market snapshot and key buying criteria, 2013 - 2024Chapter 3. Unified Communications Industry Outlook3.1. Market segmentation3.2. Market size and growth prospects3.3. Unified communications value chain analysis3.4. Unified communications system market dynamics3.4.1. Market driver analysis22.214.171.124. Increasing adoption of BYOD126.96.36.199. Rising penetration of mobile devices188.8.131.52. Usage of unified communications as a service3.4.2. Market restraint analysis184.108.40.206. Initial capital outlay220.127.116.11. Lack of interoperability3.5. Industry analysis - Porter's3.6. Unified communications - Company market share analysis, 20153.6.1. Key company analysis, 20153.7. Penetration & growth prospect mapping3.8. Unified communications PESTEL analysisChapter 4. Market Categorization 1: Product Estimates & Trend Analysis4.1. Unified communications market share, by product, 2015 & 20244.2. On-premise4.2.1. Global market estimates and forecasts, 2013 - 20244.3. Cloud - Based/Hosted4.3.1. Global market estimates and forecasts, 2013 - 2024Chapter 5. Market Categorization 2: Application Estimates & Trend Analysis5.1. Unified communications market share, by application, 2015 & 20245.2. Enterprise5.2.1. Global maket estimates and forecasts, 2013 - 2024
For more information about this report visit https://www.researchandmarkets.com/research/7b98sj/global_143_5bn?w=5
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