SAN DIEGO, Oct. 5, 2018 /PRNewswire/ -- Sonant Corporation announced it has provided a hosted service to automate the Superior Court of California County of Los Angeles Juror Services with a cloud-based, Interactive Voice Response (IVR) system incorporating speech recognition. The Sonant solution, called CourtTalk Jury™, automates many routine tasks for the Court while freeing agents to provide better service to callers.
Handling over a quarter million calls per month, the system helps the Court manage several million jurors annually and their interactions with 39 court locations and a central customer call center. The system notifies jurors when and where to appear for a court date and allows self-processing of many functions such as registration, obtaining nightly reporting instructions, deferrals, disqualifications and exemptions. When needed, the cloud-based system routes callers to specific agents based on their availability and language requirements. Each individual court location also administers their part of the system on a daily basis to provide reporting instructions and custom messages to their jurors.
The LA Court is the largest trial court system in the United States operating 39 courthouses, with 494 judicial officers and 86 subordinate judicial officers throughou the county serving the 10 million people of the county and is dedicated to serving their community by providing equal access to justice through the fair, timely and efficient resolution of all cases.
According to Sonant President and CEO, Charles Smith, "We at Sonant are very pleased to provide these services to the LA Courts, who have been a long-term client. We are especially proud that our hosted CourtTalk Jury™ was selected because it offers the full range of features to satisfy the needs of the Juror Services department. Sonant's Hosted Services currently handles millions of calls per year for various government agencies including secure payment processing. We expect this to grow significantly within the next year."
In 1993, Sonant Corporation provided automation services to the LA court that established an industry benchmark for automation and processing the large volume of calls and payments from the public.
About Sonant Corporation
Sonant Corporation (www.sonant.com) provides cloud-based, hosted and premise-based customized phone-and Web contact automation and management, customer/citizen service, and electronic payment systems to a wide range of government organizations. It has been doing so for more than 25 years.
Sonant offers many affordable, all-in-one client management, automated messaging, and e-payment solutions that easily integrate with an organization's existing phone and data networks. These software services offer cost-effective integration of the current voice- and data-processing technologies.
Media Contact Information
Dean Goddette Ph.D., Project ManagerSonant CorporationEmail: firstname.lastname@example.org Phone: 858-864-1455
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SOURCE SONANT Corporation
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