DUBLIN, June 19, 2019 /PRNewswire/ -- The "Call Centers: Global Market Analysis, Trends, and Forecasts" report has been added to ResearchAndMarkets.com's offering.
The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2016 through 2024. Also, a five-year historic analysis is provided for these markets.
This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types:
The report profiles 135 companies including many key and niche players such as:
Key Topics Covered
1. INDUSTRY OVERVIEW Call Centers: A Quick Primer Call Centers Tap Technology to Improve Operational Efficiency & Service Quality Addressing the Evolving Customer Experience Digital TransformationPlaying an Important Role Outlook Developing Markets Drive Growth Outsourced Call Center Services Market Despite Outsourcing Wave, In-House Call Centers Continue to Remain Dominant Offshore Call Centers: The Key Growth Vertical for Developing World A Brief Sketch of Major Offshore Destinations for Call Centers Philippines India China Malaysia Czech Republic Singapore Brazil Poland Egypt Mexico Onshore Call CentersStill in the Reckoning Wave of Re-Shoring & Nearshoring Strategies Right Shoring Gains Traction in Call Center Operations Mass Market Call Centers Outnumber B2B Call Centers Multiple Outsourced Call Centers: Order of the Day Competition Leading Players Startups Spur Innovation in Call Center Industry AirCall EpiAnalytics EvaluAgent Pypestream TalkDesk TechSee TouchCommerce Sentient Machines Upcall Spurt in Mobile Telephony: The Key Driver of Industry Transformation Seen Over the Last Two Decades 2. NOTEWORTHY MARKET TRENDS, GROWTH DRIVERS & ISSUES Cloud Communications Continue to Reshape Call Centers market OmniChannel Strategy Offers Holistic Support Unified Communications Simplify Customer Engagement Artificial Intelligence Enhances Call Center Productivity Industry Displays Increasing Reliance on IVR Integration of Social Media with Call Center Operations Opens New Possibilities Opportunity Indicators Sustained Increase in Importance of Self-Service Focus Grows on Improved Contact Center Analytics Integrating CRM with Big Data Analytics Brings in Significant Benefits Companies Target Multi-Skilled Employees Increase in Remote Contact Center Agents Building Meaningful Collaboration among Agents and the Way they Work Multi-Language Contact CentersA Key Trend From Cost Centers to Profit CentersCall Centers Go Beyond Service & Support Functions to Adopt Sales & Marketing Capabilities Virtual Agents Model Emerges as a New Profitable Approach Hosted or Virtual Call Centers on the Rise Virtual Call Centers Promise New Opportunities Improving Customer Experience' Turns into Core Area for Call Centers Customer Experience Management: Leveraging Call Center Data with Decision Makig
Total Companies Profiled: 135 (including Divisions/Subsidiaries 146)
For more information about this report visit https://www.researchandmarkets.com/r/l0vqk2
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SOURCE Research and Markets
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